Leave a Review Jira Cloud by Atlassian
The Most Unproductive Productivity App
How can a company whose cornerstone is productivity software have made the most bug-riddled, unproductive, user hostile app?
I use Jira/Confluence regularly, and am a big fan on desktop. Lately, I’ve been on the road more, and downloaded these Jira/Conf so I could view tickets I was tagged in on mobile.
However, both apps turned out to be hot garbage.
The app crashes/freezes nearly the second you open it. Even if you do get it to stay open for more than a few seconds, none of the search features work, so good luck taking care of that “one quick thing” you were hoping to do.
I’m extremely disappointed. This suite of software is a cornerstone for my team and I, and it’s borderline embarrassing to not be able to tackle that “one quick thing” for your team because “the app wasn’t working”.
The only reason I don’t uninstall is because, even though it doesn’t work well, every now and then I’ll be able to get a sneak peak at a comment left on a ticket, even though I can’t respond to it in the app. At this point, it’s more like a warning of “hey, you’ll have to respond to this when you’re back in the office”, rather than a tool that just lets me do it right now.Show lessLaBonitaB
Atlassian don’t fix bugs
The Jira & Bitbucket issue queues have lots of bugs that go unfixed for long periods of time, even after they say they are working on it. They release updates to visual design that cause regression in functionality and then ignore the regression issues.
They don’t seem to care about bugs reported by paying customers.
If you’re not yet entrenched in the Atlassian ecosystem look elsewhere and strongly consider other options.Show lessRooberTu
Jira is epic
Aussies have done it again. If you wanna get work done use Jira. If you are struggling to concentrate and need some support and structure and focus to your work then use Jira. Best work app in the world.garyposhea
Terrible offline data handling and crash recovery
I’m become accustomed to how Jira by Atlassian—despite Atlassian being a multi-billion dollar (and technical) company—can have such terrible UX and stability at launch, but I’m honestly frustrated by the lack of BASIC mobile app features:
- NO AUTO-SAVE: Comments and any text fields (like Descriptions, etc) should AUTO-SAVE in case your device goes offline or in case Jira crashes in the middle of drafting for no apparent reason while online with great Internet and an iPhone 13 Pro. Why doesn’t Jira auto-save and recover the text input like most apps do these days?
- BASIC FORMATTING LIKE BULLETS DOES NOT WORK RELIABLY ON MOBILE: Try adding a bullet. Great! Now, hit “Return” to create a new bullet below and keep the list going. Bad! The text you type appears indented but there’s no bullet in the UI. Hopefully, it’s just a mobile UI error and the bullet is properly formatted on the web and doesn’t create confusion with teammates, right? Wrong. OK — maybe it was a fluke and I’ll redo this a few times and try typing after I add a bullet? Lol, sometimes Jira’s cursor just navigates to the next line for no apparent reason. Want to delete a bullet and resume typing in a previous bullet? Good luck.
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It’s almost 2022. How is Jira so inferior to other text edit, let alone collaboration, tools?
Once Linear integrates QA Test Suites, it’s game over for Jira.Show lessMikeW301
Hard to navigate
Good for mobile use - much better than via browser. However It’s almost impossible to navigate effectively using this tool. Say you have been sent a link and want to come back to it later - Searching for it is near impossible, you can paste a link and there’s no good history. Whilst accepting that some thing might be configurable, it’s default UX is not at all intuitive.Show lessNecp
Failed login
This App tried to use website redirect to do the login. It failed on my phone. This is a very bad user experience. Please allow normal login instead of the dodgy website redirect.brianho88
Developer Response
Hi, Sorry to hear about your login problem. Are you able to first please login to your instance on the browser to make sure it works. And then go back to the app and try to login again? Thank youAdd option to set custom sound
Could you please add the option to set a custom sound for notifications in this app. It would be so great if I got assigned a ticket, to have a different sound than other notifications!SammyTheBackwoodsDiva
Please fix
Can’t create subtasks on a story. It says ‘platform required’ but gives no way of adding one.
I want to like this app - I much prefer the layout and being able to switch between the board and the backlog - but frankly it’s pretty appalling and I find myself often going back to the website to do basic things such as the above.Show lessBIGdongle
Can’t save an epic on current version of app on iPhone or iPad
If I select or update an epic on a task, then leave the screen, it does not retain the value and reverts back to whatever it was before. It works fine on desktop but has never worked on my phone in the 6 months I’ve been using it. I have an old iPad mini 2 and it works fine there but the device is so old that it won’t let me update to the current version of Jira. I just upgraded to an iPad Pro with the latest version and it has the same problem my iPhone 11 does. Please fix this!!! It’s a huge problem for me that I can only update epics from desktop because I need to make updates from wherever I am. I am a Business Analyst III, so testing software is a huge part of my job and I’ve tried different things to get it to work but can’t find a workaround except to use a PC to make the change. I’m fairly certain this is a bug and I’m really surprised it’s gone unnoticed for this long. Please fix this!!!Show lessHaparose
Developer Response
Hi, sorry to hear about this persisting bug. We can't seem to reproduce this on our side, but would like to investigate it further. Can you please send us an email to jira-cloud-native@atlassian.com with more details on the issue? Perhaps a video showing the bug. And if you can reproduce this bug on your other Jira projects as well. Thank you!Very, very limited
More limited than a mobile app should be, honestly. This is really difficult to get anything done with. Dashboards are a mess on the app - half of my gadgets don’t work, and they’re in the category of ones that are supposed to work on the mobile app (which is another huge miss - not supporting them after this long? Really?). Filters are basically nonexistent in the app. You can’t create or edit them to find what you need. No JQL that I can find. Reassigning an issue doesn’t work. No way to get to the user management menu.
It’s just a huge mess. You’re better off using the slightly less broken mobile site.Show lessB.;
