Thank Fronteir
For offering affordable travel to everyone.
Frontier App has adv and disadv
Using the Frontier app on my phone has some problems and yet some advantages. When I look for the same flight online, it is more expensive. When I try to book with Miles online, it requires more miles. So using the app is “cheaper”. Why? The app also saves profiles of my fellow travelers (online does not) so it’s easy to click on the saved profiles and put them into the flight. However, there is a point where it says are you sure you want to not use a bundle and at this point on my iPad, I cannot progress further because the link to move on is not available. It is also not available on my iphone, but there is just enough of the text line that I can press on it and it will continue. The other thing I noticed on the app is that I did not find a space to put a voucher, so I cannot use it. Lastly, several times in the past month when I book flights, I receive an error in the middle of the booking. I have to go back a couple of steps and start from there again before it works. Saving the profile is a huge plus… Obviously if it’s cheaper to use the app, that is a plus. But I sure would like it to function the way an online reservation would.
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The worst airline ever!
Frontier Airlines is one of the most frustrating airlines I’ve ever flown with. Their customer service, especially at the airport, is shockingly poor and often rude. It feels like they don’t value their customers’ time or comfort at all.
Flight delays and cancellations seem to happen frequently, with little to no communication or support from staff, leaving travelers stranded and stressed. On top of that, Frontier’s ‘affordable’ flights aren’t actually good once you factor in their excessive baggage fees. They charge for almost everything, including carry-on bags, so the final price quickly adds up to more than a ticket with a full-service airline. You may feel it is a great deal if you don’t have any baggage, but the frequent flights cancellation/delays will soon cause you pain and will eat up all you saved in previous flights.
Additionally, the long, inconvenient layovers make trips exhausting and stressful, and there’s usually no support if something goes wrong. They might appear affordable upfront, but the hidden fees, frequent delays, and terrible customer service make them far from a good value. I would strongly recommend thinking twice before booking with Frontier.
Flight delays and cancellations seem to happen frequently, with little to no communication or support from staff, leaving travelers stranded and stressed. On top of that, Frontier’s ‘affordable’ flights aren’t actually good once you factor in their excessive baggage fees. They charge for almost everything, including carry-on bags, so the final price quickly adds up to more than a ticket with a full-service airline. You may feel it is a great deal if you don’t have any baggage, but the frequent flights cancellation/delays will soon cause you pain and will eat up all you saved in previous flights.
Additionally, the long, inconvenient layovers make trips exhausting and stressful, and there’s usually no support if something goes wrong. They might appear affordable upfront, but the hidden fees, frequent delays, and terrible customer service make them far from a good value. I would strongly recommend thinking twice before booking with Frontier.
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Worst airline ever!
You get what you pay for! Spend the extra money and book your flight with another airline because this one is the worst Ive seen. You may think on the front end that you’re saving a few bucks and that it’s a sweet deal especially if you’re a minimalist traveler but that is not the case. Ive felt this way before and have come back to give this airline opportunities to impress me and forget about the previous bad experiences. However, it’s never happened!! This airline has so many rules and policies that differ from other airlines and if you don’t know them, you could potentially be out more funds than if you’d just booked with another airline from the beginning. It’s beyond their ridiculous prices for baggage. Their customer service is the worse I’ve seen! For instance, I’ve spent over $200 today getting rebooked on another flight and paying for luggage that I’d already paid for. Let me reiterate the customer service over the phone and in-person is terrible. You’re better talking to robots that don’t talk back. I was a discount den member. I made sure I was opted out of the autorenewal. I have loyalty to give to a company like this. Today was the worst flight experience in 12 years.
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Purchasing tickets
I’m sorry I’m only using Apple products and purchasing your tickets is really challenging; took me 6 hour and 30 minutes to purchase flights for my girlfriend and my daughter….. really sad
Warning: Misleading App
Note: I’ve seen several blistering reviews on here with 5 stars attached, so I suspect someone is manipulating the rating system. If my review is attached to a 5-star rating, understand that it has been altered. This is a one-star review. I’d give them zero if I could.
I’m also going to write a review of Frontier itself elsewhere, but this one is just about the app. When I tried to check in using the app (which the website implies is the only way to check in), it would not let me past the “Choose a Bundle” screen until I had chosen one. The site also warned that attempting to check in at the airport would result in an extra charge. All of the bundles were wildly expensive. I went back to the website and encountered the same issue. Only by using the customer service link (the messaging one) listed in small print at the bottom of the website could I choose just a carry on. I should add that the “carry on” in question was a regular-sized backpack that fits under any normal airplane seat. They charged me $69 USD (which is actually more than the cost of my short flight). I consider myself lucky, however, since the bundles were all much more expensive. Beware.
I’m also going to write a review of Frontier itself elsewhere, but this one is just about the app. When I tried to check in using the app (which the website implies is the only way to check in), it would not let me past the “Choose a Bundle” screen until I had chosen one. The site also warned that attempting to check in at the airport would result in an extra charge. All of the bundles were wildly expensive. I went back to the website and encountered the same issue. Only by using the customer service link (the messaging one) listed in small print at the bottom of the website could I choose just a carry on. I should add that the “carry on” in question was a regular-sized backpack that fits under any normal airplane seat. They charged me $69 USD (which is actually more than the cost of my short flight). I consider myself lucky, however, since the bundles were all much more expensive. Beware.
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Not great
When I signed up for miles it made my default gender male. I didn’t even see that I had to select this and now it’s pricing hard to change. Absolute headache.
Not bad!
Not bad!
Stay away from this airline.
I travelled with frontier and booked through the app. I was surprised by the extra charges for my seating and my baggage both ways. Making this discount airline no longer a discount. My flight home was cancelled by the airline itself, leaving me stranded. They provided me with a link to apply for a refund and promised it would be refunded to my card in 7-10 days but after weeks and weeks of inquiring about it their “customer service” informed me that I will not be receiving any refund and that I should have read the conditions of the booking.
To strand someone and not even return their money for a flight they paid for feels rather illegal to me. I wouldn’t recommend anyone travel with this airline.
To strand someone and not even return their money for a flight they paid for feels rather illegal to me. I wouldn’t recommend anyone travel with this airline.
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Good stuff
Hi ! The app is much better to navigate than their website so I recommend this much more if you’re flying soon and need to check in, etc. Just make sure you type in the right confirmation code !
The flight was so smooth and easy. I thought it was going to be sketchy because it’s such cheap airfare but the trip was so simple and easy and it was one of the more professional flights I’ve taken. The flight attendants were really prepared and kind. I recommend the app and flying with them within America :) happy flying !
The flight was so smooth and easy. I thought it was going to be sketchy because it’s such cheap airfare but the trip was so simple and easy and it was one of the more professional flights I’ve taken. The flight attendants were really prepared and kind. I recommend the app and flying with them within America :) happy flying !
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