Everything was fine in the beginning
Until my funding source (debit card) expired So I ordered a new debit card shortly after with the same card number and same name but it had a different ccv and expiry date. (A NEW DEBIT CARD) this app won’t accept it and Im not giving Greenlight my bank account number or a credit card number. Your app doesn’t recognize that my card is new and valid so your app says I have to contact customer service. Your app is broken. Also last month I tried to cancel my account. I “signed the form” and after a few days a customer service rep emailed me back saying that I had to add a funding source to the app so that they could refund my remaining money back to me ~$4. I couldn’t enter in my debit card and I didn’t want to go through the hassle of entering in my bank account for four dollars. (idk why they couldn’t just cut me a check?) PLUS you have to add $20 or more to reload, which I didn’t have at the time so I did not respond and they emailed me saying that “this issue has been resolved or ticket closed” so I’m like cool account closed…NO now they charged me my monthly fee instead of canceling and I assume they will just keep doing that until I owe them big time. Guess I gotta give them my bank info so they can STOP CHARGING ME A FEE AND CLOSE MY ACCOUNT Don’t do Greenlight - BROKEN APP/HASSLE TO CANCEL/FEES.
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Response from developer
Thank you for bringing this to our attention. We're sorry to hear about the experience you had with Greenlight and we would like to make this right. Please email us at support@greenlight.com or call us at 888-483-2645 and reference your review for further assistance.
Great, but lacking the features we need
This app is amazing but there are a couple features that I would love to see added in the near future.
First: Customizable buttons on the send money screen.
It would be great to have the option of customizing the amounts. I never use any of the five preset options that are there on the screen and always end up clicking the “other” button and manually entering in the amount of money I want to send.
Second: Saved/Reuseable chores.
My son gets a certain amount of money per chore and doesn’t have set days to do them. He gets paid whenever he does it. For example he gets 50 cents when he helps us put the laundry in the washer (he’s 4 lol) so that can happen every day or every 3 days depending, so the weekly chores option doesn’t work for us. We have to use the one time chore option. But we have to manually add the same chores over and over again. It would be great to have chores that we can select/duplicate instead of manually filling in all the details every time.
First: Customizable buttons on the send money screen.
It would be great to have the option of customizing the amounts. I never use any of the five preset options that are there on the screen and always end up clicking the “other” button and manually entering in the amount of money I want to send.
Second: Saved/Reuseable chores.
My son gets a certain amount of money per chore and doesn’t have set days to do them. He gets paid whenever he does it. For example he gets 50 cents when he helps us put the laundry in the washer (he’s 4 lol) so that can happen every day or every 3 days depending, so the weekly chores option doesn’t work for us. We have to use the one time chore option. But we have to manually add the same chores over and over again. It would be great to have chores that we can select/duplicate instead of manually filling in all the details every time.
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Love this app, could be better (specifically for trans youth)
I am a teenager who uses greenlight every day. My parents got it two years ago and I have used it ever since. It works well for me as a high schooler who goes out often and it works well for my mom to be able to still manage my money in some way or another. I can’t speak for the parents that use greenlight but I will say there are some things on the kids end that could change especially when it comes to trans kids. I myself am trans and when I went to change my name in the app so people at coffee shops and fast food restaurants would stop calling out my deadname (as that is what comes up when i use my card) I couldn’t find an option to change my name in the app. I also recently had to get a new account and when doing this there were only two options for gender and as a non-binary person I did not feel seen. I completely understand this is not your main concern with the app right now but I can speak for all trans and non-binary youth who use your app when I say we would like to be seen and accounted for. Thank you for your consideration.
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Response from developer
Hi there, thank you for sharing this with us! We are always working to improve our Greenlight experience and will be sure to pass your feedback along to the team. Please email us at support@greenlight.com or call us at 888-483-2645 if you have any additional questions or concerns.
GREENLIGHT DEBIT CARD FOR KIDS IS THE BEST
I rate this app a 5 out of 5 star rating (five out of five star rating) because it is a a great app for kids like me. Greenlight Debit Card for Kids is also good for kids to learn about money. I recommend Greenlight Debit Card for Kids to you guys because it is a the best app for kids to learn about money, pay for things with a Master Card, and more with the Greenlight Debit Card for Kids app. There is only 1 bug (one bug) that I noticed and that is when I try to change my profile picture it does not work. I would be happy if the people who made this app will fix that bug. The parents or guardians and the kid will need the Greenlight Debit Card for Kids app on their devices for this to work. Please keep in mind that if you order your Greenlight Debit Card for Kids it will take a while like mine did. Download Greenlight Debit Card for Kids for free today on the Apple App Store or the Google Play Store. Also I think you can also set up Greenlight Debit Card for Kids on the website.
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Great idea, terrible customer focus, lacking functions, data privacy
For a younger kid this is ok though one could quibble about the monthly fee. But for older kids, I find this service frustrating especially as my 16 year old started to run errands for me. I quickly found there were unadvertised limits not only on his card, but what I could transfer from my own bank account. These were hard limits that couldn’t even be overcome with a call to customer service. Now, as my son is old enough for his own normal account with no fee, I went to close my GL account today. Again, functionality is lacking. I can’t cancel or close my account online. I have to submit a request via a form. This should be fundamental functionality and feels manipulative that it is not available. I am also unable to remove my bank account as a funding source from the system because it requires at least one. Why? This also feels manipulative to customers. This is a privacy nightmare and I have no idea when my “close/cancel request” is taken care of on their end if my bank account is unlinked or removed or what? The monthly subscription should be separate (with the ability to enter a debit/credit card/use Apple subscription) from my bank account as a funding source for use in the functionality of the system. I can change / get a new card easy, but its much more difficult for me to change my actual bank account. I don’t appreciate it being linked to this app without any control to remove it.
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Response from developer
Thank you for your review. We’re sorry to hear you had a frustrating experience, but we appreciate you bringing this to our attention. We've shared each of your ideas with our product team as we are always looking for new ways to shine a light on the world of money for families like yours. Feel free to email us at support@greenlightcard.com or call us at 888-483-2645 if you have any additional questions or concerns.
Do not do it!
This company has fraudulently charged my bank every week with unidentifiable charges in 20$. After removing my card from the app. It still charged money from my account and then calling the costumer help line which is in India they were unable to help get my money back. I shut Down The account and got a confirmation number of my deleted account and it still pulled money from my bank. I then had to call and report my card has lost with fraudulent charges they still try to pull out $20 after I canceled my card. After being on the phone with a fraudulent Department of my bank for an hour coming over the charges we found over 220 fraudulent charges that green light had stolen from us. Do yourself a favor don’t even bother. You will get no assistance if you need it you will have no way of getting your money back or even knowing where your money went through this terrible awful horrible money stealing app if I could give it zero stars I would. After sending an email to the company address still hearing nothing back I know they will never fess up to the fraudulent charges thank God my bank was able to get it all back. good luck to you and your fight and getting your money back.
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Response from developer
Thank you for bringing this to our attention. We're sorry to hear about the experience you had with Greenlight. We are happy to hear you were able to retrieve your funds back, however, we would still like to look into this for you to ensure it does not happen in the future. Please email us at support@greenlightcard.com or call us at 888-483-2645 and reference your review for further assistance.
No way to change card in parent wallet?
I got this card for my daughter, and it was a great way to introduce her into responsible money management. However, my daughter last used her card in March 2020. At the start of lockdown for my area. A couple of months ago I got a message that my daughter’s account was negative $2.50, and that I needed to add money to her account. I can’t figure out why it’s a negative balance since she hasn’t used it in over a year, and Greenlight debits my account every month for the cost of the card. I have tried for 3 months to update my parent wallet with a new card, because I no longer use the card associated with the account. As of today her balance is negative $7.57, and I still can’t change my card to correct it. I guess Greenlight is going to have to go ahead and freeze her account. I will be opening a new account for her at my bank. Great concept, but not worth the cost when other accounts don’t charge monthly fees or hidden fees for lack of use.
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Better off giving your kid a debit card
The only way to manage your account is thru this useless app which even the most basic options are a struggle to use. No web portal option. Trying to find the record of funding activities into my kid’s account - can’t find it. It only allows to view history of Spending, Giving or Saving. No options to view when they received money. Trying to setup funding was as painful as can be. I setup two sources, checking and debit card. Every time I try to fund from Checking it gives me an immediate error saying that I maxed my daily limit. But I haven’t transferred any money today?? I still don’t understand what the point is of having gone thru the hassle of linking a checking account if I can only move funds from a debit card. What I also don’t understand is why does tell me that I maxed my Daily amount regardless of the amount entered. In one occasion I moved money into my daughter’s account and when she tried using her card it declined. I never received any notification. I had to call support to find out it’s a safety mechanism for fraud prevention and spend 5-10 minutes answering questions to unlock it. Save yourself time and hassle and give your kid a debit card. Much easier to use and manage with mature fraud prevention mechanisms if they use it as a credit card.
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Response from developer
We are sorry to hear that you are not enjoying the Greenlight app and will be sure to pass your feedback along to the team. Please reach out to us at support@greenlightcard.com if you have any questions or concerns regarding your account.
Shady company!
So disappointed with their customer service. I sent an email to cancel this card two years ago. 6 months later I noticed they were still charging my card. I found an email in my spam mail saying Id need to call and speak with a representative in order to cancel. At that time I called and spoke with someone who said they would cancel the card. My husband just recently noticed we’ve still been getting charged monthly for this service we haven’t used in two years. I emailed again and their customer service says they have no recollection of my phone call to cancel. They can see the card hasn’t been used in quite some time. They didn’t make me call this time to cancel....just said this,” We previously advised that we'd need to speak over the phone to ensure the complete closure of the account. Unfortunately, we did not hear from you.” And then said they have canceled my request. If they can easily cancel through an email they should have taken care of it back when I first emailed and refunded me for the money they continued to charge. Shady company
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Technical problems leave kids stranded
The technical glitches with this app outweigh its benefits. The bank information saved to the parent account to fund the kids’ accounts has to be re-entered nearly every time I try to fund the card. I’ve tried to transfer money for a kid out-of-town and been unable to do so because the funding won’t work. The bank info is there - you can see a portion of it, but the “help” response is to delete it and re-enter it. Unless you walk around with your bank account number memorized, this isn’t a fix. The kid is stranded and you’re stuck fussing with the account numbers late at night when you get to where you have them saved. Just save yourself the time and money and give them a debit card tied to your checking account.
As a follow-up - I called the customer service line in the developer’s response and was told someone would call me back with a fix. Also received an email from Tristan asking if he could call me. I said yes, if he could provide a fix for having to re-enter account information every time I want to transfer money, if I have to re-enter each time I would need to cancel. I did. It get a call, but Five minutes later, my kids’ cards were canceled! I guess that speaks to the app’s abilities and customer service.
As a follow-up - I called the customer service line in the developer’s response and was told someone would call me back with a fix. Also received an email from Tristan asking if he could call me. I said yes, if he could provide a fix for having to re-enter account information every time I want to transfer money, if I have to re-enter each time I would need to cancel. I did. It get a call, but Five minutes later, my kids’ cards were canceled! I guess that speaks to the app’s abilities and customer service.
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Response from developer
We are sorry to hear about this experience. Please give our team a call at 888-483-2645 and reference this review for further assistance.
