This app has issues along with customer service.
I actually have had this app for four months. The first time I used it was great. The card that I was using for funding was gone and canceled. I was unable to establish a new funding source through the app. Had to contact the company through an email and no help from them even if they created in a new slot for it. Then contacted the company about closureOf the account and I’ll refund theRemaining balance on the card. I was told that they do not do that and I had to go back through my bank to recover the amount owed to me. This app has a good theory of how to distribute and track spin alarm on a child’s account. But would not recommend it to other parents. There are bugs in the system and customer service is horrible. I was online for 10 minutes before answering and huge amount of noise in the background. Will not use again and will not recommend it to friends or family. Huge disappointment to my son who would’ve liked to use it. All I can say is this is a warning to those to read the comments closer and maybe the company should give a free trial before charging the price of the app.
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Great app!
Great idea but I do not like paying $60 a year to use this. Took 1 star away for cost and 1 away because I can’t access the money in the parent wallet or transfer it back to my account.
This has been great so far for my 3 boys who make money doing their chores. It’s much better than cash and they are learning how to save for specific things and not just spend money so freely. They feel very proud and excited when using their debit cards! Their ages are 12, 11, and 7! We have an account for my 4 year old daughter just to have a place to save birthday money she has and such. It’s easy on us too. They are more willing to do their chores knowing they will be paid for sure a specific amount each Friday! We had no system before this and kept losing track of how much we owed them or how much they spent on something. The only downfall is the $5 charge monthly. $60 a year and I still have to pay the interest on my children’s savings myself. If I only had 1 child I would not pay $5 a month. I also don’t like that I can’t transfer the parent wallet money back to my bank account. There should be a card like Venmo or PayPal for the parent wallet. If Venmo and PayPal can be free, this should be free as well. As soon as I find a different free version of this elsewhere I will go with that! When I first signed up I wasn’t aware that it was only free for 30 days. I found that out when the cards arrived. I’ve never seen the monthly fee advertised so I felt mislead.
This has been great so far for my 3 boys who make money doing their chores. It’s much better than cash and they are learning how to save for specific things and not just spend money so freely. They feel very proud and excited when using their debit cards! Their ages are 12, 11, and 7! We have an account for my 4 year old daughter just to have a place to save birthday money she has and such. It’s easy on us too. They are more willing to do their chores knowing they will be paid for sure a specific amount each Friday! We had no system before this and kept losing track of how much we owed them or how much they spent on something. The only downfall is the $5 charge monthly. $60 a year and I still have to pay the interest on my children’s savings myself. If I only had 1 child I would not pay $5 a month. I also don’t like that I can’t transfer the parent wallet money back to my bank account. There should be a card like Venmo or PayPal for the parent wallet. If Venmo and PayPal can be free, this should be free as well. As soon as I find a different free version of this elsewhere I will go with that! When I first signed up I wasn’t aware that it was only free for 30 days. I found that out when the cards arrived. I’ve never seen the monthly fee advertised so I felt mislead.
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Response from developer
Thank you so much for sharing your insightful feedback with us. We will make sure to pass it along to the team. A Greenlight representative would love to further assist with transferring funds from your Parent Wallet to your funding source. Please email support@greenlightcard.com and reference your review.
Don’t get this unless your extremely controlling
This is one of the worst kid cards by far, It may look cute and helpful but it isn’t. The way it’s set up it’s supposed to help the kid get ready to use a real debit card but it’s completely parental dictatorship. The kid can’t really do anything, the parents do EVERYTHING. On the app you have little areas where the money can go, shop anywhere, shop at the store, any atm, and so on. It’s supposed to help you (the kid) manage your money. But instead of the parents just depositing money into the account and the kids decide or at least have an opinion to decide where the money go they can’t. The parents do and there’s no way the kid can transfer 5$ from the spend anywhere area tab to the use at the store tab because the child has no control of there own money. You would be more in luck just keeping your child’s money in a piggy bank than this. Unless you want your child consistently requesting money as they can’t put money into it at a atm or them asking you if you can stop putting money in the shop anywhere tab and to put half of it into any atm slot. And you have no problem controlling the whole car for them and getting a notification for every time they buy a 5$ fortnight card than go a head. Do you
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Response from developer
We are sorry to hear that Greenlight is not the right fit for your family. Please reach out to our team at support@greenlightcard.com so we can assist you with your account.
Not super impressed
I downloaded this for my grandchildren and great grandchildren, and I think the concept is great but Im not impressed because I began having issues right away with the first two cards I ordered. Of course, its the weekend so no one is around to assist me. The first two cards I received were crossed somehow. I entered the info on the back of the card and it linked the wrong child, then when I tried to put in the next child's info it wouldn’t accept it. The monthly charge was also unexpected since it doesn’t explain it clearly anywhere when openly the accounts. Customer service was kind the one time I reached them but they didn’t fix the issues with the cards that had already been glitching in their system prior to me receiving them. I would look at the app and the childrens names would be switched and then I’d go back in and they would be fixed. I told them I didn’t want any issues with the cards because of this and they assured me it would be okay once we received the cards but it obviously was not. I will continue with this until I find a free service. This is like paying a yearly fee for a credit card the company is already making money from. This is not a good way to start your children off learning about good financial choices.
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Response from developer
Hi Dominique. Our team has reached out to assist you with this issue. Please let us know if there is anything else we can do.
14 y.o. Loves it!:
At our local banks kids aren’t allowed their own acct attached to a parents account with a debit card till age 17.. Our son plays High School baseball and does normal running with friends his age.. this card has been amazing.. when the team goes to eat as a group for away games after.. or stop for snacks...when he rides with a friend after school to grab a bite before their home game directly after school... this card has been a game changer for us.. we both have the app to see what balance is available..
I can keep money in my parent wallet and only transfer when needed.. get real time alert on where he spends the money.. and when his balance is low.. I can immediately add money to it for Instant use.. We even paid the little extra and got a picture of him playing baseball as the card background.. he gets compliments on it all the time.. I highly recommend this card! 😍
I can keep money in my parent wallet and only transfer when needed.. get real time alert on where he spends the money.. and when his balance is low.. I can immediately add money to it for Instant use.. We even paid the little extra and got a picture of him playing baseball as the card background.. he gets compliments on it all the time.. I highly recommend this card! 😍
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Kid approved
My kids love this program and are asking for like 50% interest on their money to help motivate them to save. When I was a kid my Step Dad would match me dollar for dollar on everything I deposited into the bank up until I was old enough to buy my own car at 17. This app can work the same way if you set the interest high and it would be fun for them to watch their money grow faster. Granted it’s not realistic because I don’t even get more than a percent at my local bank but for 8-13 year-olds it’s extremely motivating. I hope I can encourage a saving mindset doing this until they turn 18 and see how it goes from there. Great way to get ready to build credit carefully with credit cards and opening up their their own FIRST cell phone service plan. I am also going to put the babysitter/tutor on one of these cards to get her paid and offer incentives.
I don’t mind bribing my kids with money to get A’s. So it takes my B student a lot of extra work to earn the big bucks A’s come with. This is a great way to reward them and this app makes it so easy. I love Greenlight as much as they do.
I don’t mind bribing my kids with money to get A’s. So it takes my B student a lot of extra work to earn the big bucks A’s come with. This is a great way to reward them and this app makes it so easy. I love Greenlight as much as they do.
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Response from developer
We are thrilled to hear that Greenlight is working well to motivate your kids!
card declined 3 times in two days for no reason
This app is horrible. It takes forever to load and will randomly buffer and then log out meaning if I’m trying to quickly check my balance it ends up taking at least five minutes. That was fine until it became useless as a way to buy things. My parents put $40 on my card (to be spent anywhere), and the card declined on a $12, $5 and $22 charge at 3 separate locations and stores. the first two times, where it said I had the wrong PIN, were fine because I could live without what I was buying, but I’m now stuck at a bus station because I can’t get cash out to pay for fare, as the ATM is saying I have insufficient funds. My dad reset my PIN yesterday, it didn’t work. I reset my PIN yesterday, it didn’t work. We called the number for Greenlight and they “fixed” it; but clearly they didn’t because I have $40 and can’t pull $20 out of an ATM. This kind of malfunction is unacceptable for a service designed for children and minors. It will put minors in danger, with no way to get home or buy food. This service is altogether inconvenient and not dependable and my family cannot keep using it with how many issues we’ve had with it.
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Almost perfect
While this is a great tool to teach kids how to use money, it is just missing some final touches to be a 5 star app. Everything in the app (and the card) works perfectly. What is missing is the ability to create savings goals under “spend” so that kids can learn how to save for reoccurring debts (like Minecraft or Roblox Club). While this can be done via the savings portion of the app, it also needs to be available under spend as well. We want our kids to realize that if you don’t save some of your available for a service it just won’t work. Since the goals are under savings only there is no easy way for the kids to feel how monthly bills can drain resources. Adding goals under spend would be a huge plus. Lastly I wish when my child signed in they did not need to refresh the screen to see their current balance. Our daughters sign in each time thinking they have more money than they do until we refresh it. Will move this to a 5 star app if these two items are addressed.
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Don’t Get Greenlight!
I’ve had this for several months. I want to say so many great things about this app, but a HUGE FATAL FLAW that touches on privacy and other issues is that any other adult you invite to contribute money can see your wallet and they can see yours. I invited my ex-wife, but recently when attempting to add funds, it tried to add them from her bank account. She was charged a bank fee that I’m now having to reimburse her for because I didn’t select my account from the wallet. I shouldn’t see any funding sources when I log in except for my own! I’m what other world or app would this be okay?!? I’ve sent a few requests that this be changed in the app. They continue to take my $4.99 a month and it’s a great app if you’re a single parent but not if others are involved. Greenlight should fix this immediately! I’m an app developer and understand what it takes and it really shouldn’t be difficult. If I’m the one adding a funding source under my login, those funding sources are the only options I should have and not the possibility of using my ex-wife’s bank account to fund the wallet. Very frustrating because it’s a great app and service but I’ll have to find a different solution now.
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Almost there but could use a couple of added features
I absolutely LOVE the idea of this app and the card to go with it. We’re super excited to start using it. BUT here are the things that could give it a 5 star rating....
1. Add the ability for 2 parent wallets for the kids cards. With the world today and the divorce rate, there are so many split households so having the ability for each family to have access to the kids cards would be amazing! I even think you could double your profit by charging $5 per parent wallet.
2. Having the ability to require a chore to be completed for the kids to get paid their allowance. I chose to go with this app because of the debit card feature but a friend of mine has a different app where he can assign chores which are “required for allowance”. If those chores are not completed, they don’t get their allowance. He can then also assign chores which are assigned extra money and can be redeemed as well (which I know is also a feature of Greenlight).
3. Last, I think there should be a parent approval process so the kids can be held accountable for what they are saying they completed before the allowance goes out.
Those are the things that would really help our family and I’m sure other families out there. Hopefully these things can be implemented soon so we can use the app to the fullest. Thank you for your consideration!
1. Add the ability for 2 parent wallets for the kids cards. With the world today and the divorce rate, there are so many split households so having the ability for each family to have access to the kids cards would be amazing! I even think you could double your profit by charging $5 per parent wallet.
2. Having the ability to require a chore to be completed for the kids to get paid their allowance. I chose to go with this app because of the debit card feature but a friend of mine has a different app where he can assign chores which are “required for allowance”. If those chores are not completed, they don’t get their allowance. He can then also assign chores which are assigned extra money and can be redeemed as well (which I know is also a feature of Greenlight).
3. Last, I think there should be a parent approval process so the kids can be held accountable for what they are saying they completed before the allowance goes out.
Those are the things that would really help our family and I’m sure other families out there. Hopefully these things can be implemented soon so we can use the app to the fullest. Thank you for your consideration!
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Response from developer
Thank you for joining the Greenlight family! We appreciate your valuable feedback and will pass this along to the team.
