Great App But Some TweaksWould Improve It
I love the Dunkin’ Donuts app, I use it quite frequently. I like being able to see all of the items available and be able to place an order on the go.
It is fairly easy to use and navigate around placing orders and submitting them. I wants placed an order and accidentally sent it to the normal store I buy from rather than the one I was actually at. It would be nice to be able to have an option up here to select the store of each transaction. That is only a minor thing as I normally order from the same store.
What I would really like to see in the app is the ability to add notes or options for items on the side. For example, this morning I picked up a hot coffee for a coworker. I do not know how they like the coffee so I ordered it black. It would be great to be able to put an option in for cream and sweetener is on the side. I asked in the store without issue but think it would be a great feature in the app.
It is fairly easy to use and navigate around placing orders and submitting them. I wants placed an order and accidentally sent it to the normal store I buy from rather than the one I was actually at. It would be nice to be able to have an option up here to select the store of each transaction. That is only a minor thing as I normally order from the same store.
What I would really like to see in the app is the ability to add notes or options for items on the side. For example, this morning I picked up a hot coffee for a coworker. I do not know how they like the coffee so I ordered it black. It would be great to be able to put an option in for cream and sweetener is on the side. I asked in the store without issue but think it would be a great feature in the app.
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This app keeps charging me twice when i reload my card!
The app is great as far as being able to order and not standing on a long line every morning, especially for dunkin donuts with really slow employees. I no longer have to leave my house earlier and risk being late to work depending on the pace of the employee behind the counter and the amount of people waiting in line. However, when i re load my card through the app thats hooked up to my bank card it charges me twice! I always have to call my bank and explain to them so they can refund me. This happened again yesterday. Its about the 6th time they have over charged me. Now my bank is telling me to contact the app creator and they are not removing the double charge! Who ever created this app needs to fix this issue. For example, i hit add $10 to my card and i am getting charged 2 $10 fess from my bank with only one $10 charge available on the dunkin app to spend. On another occasion i added $10 and it only showed up as adding $4 on the dunkin card when $4 was not even an option! These quirks need to be fixed. I don’t like throwing money away and i am sure no one else does either!
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Glitchy
Over the last couple of months the app is ridiculously glitchy, add “value” doesn’t show up but my bank shows successfully reloaded Dunkin Donuts then later that day or the next it shows up of course AFTER I add more value. Then if I order and pay it doesn’t deduct from the app, it deducts from the value but the app doesn’t update what I have left, so I’m thinking I still have $6.00 since that’s what the app shows and the clerk says you have $.39. Donut selection is rarely correct - sidebar: did you know not all DD’s carry the same selection? Anyway I’ll get there to pick up my order and find out (by me checking the order) I have to order a different selection (who doesn’t carry chocolate glazed) because the clerks play it off like I clicked on the “surprise me” donut. Plus the app only allows you to order 12 donuts per order but I buy 2 dozen, 1 dozen and 2 half dozen for our smaller departments. Wouldn’t it make sense to be able to place your whole order at once?
Well I’m reloading the app, maybe it will start working right again.
Well I’m reloading the app, maybe it will start working right again.
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Terrible function
My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.
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DON’T BOTHER
There are 4 main problems with the app.
1. They don’t actually prepare your order until you get there no matter how much notice they have so you aren’t really saving time.
2. You have to load their DD card with money before you order and this is how you pay for the order. So DD always gets a few extra dollars because it’s impossible to pre-load down to the penny. While it’s a scam for their customers, I’m sure this adds up quite nicely for them.
3. What you order on the app is not necessarily what you’ll get bc the individual store may be out of what you ordered or just not have it that day. For example, I ordered a dozen donuts and picked out what I wanted in the box. When I got there they kept insisting I only ordered 8 - apparently the other 4 they don’t carry. Once they realized I had indeed paid for 12 this caused confusion. I kept saying I didn’t care, just pick 4 at random & eventually the message got thru, but it was yet more time wasted.
4. You can only order 1 dozen donuts at a time in the app. If you want more you need to completely finish 1 order (including telling them you are ready to pick it up) before starting another. This makes no sense. The point is to make things faster, especially for large orders that would slow down the line, not only the the customer within the big order but for everyone in line behind them.
Great idea; poor execution. Maybe DD should study some other, more user friendly apps, like Chipotle, and try again.
1. They don’t actually prepare your order until you get there no matter how much notice they have so you aren’t really saving time.
2. You have to load their DD card with money before you order and this is how you pay for the order. So DD always gets a few extra dollars because it’s impossible to pre-load down to the penny. While it’s a scam for their customers, I’m sure this adds up quite nicely for them.
3. What you order on the app is not necessarily what you’ll get bc the individual store may be out of what you ordered or just not have it that day. For example, I ordered a dozen donuts and picked out what I wanted in the box. When I got there they kept insisting I only ordered 8 - apparently the other 4 they don’t carry. Once they realized I had indeed paid for 12 this caused confusion. I kept saying I didn’t care, just pick 4 at random & eventually the message got thru, but it was yet more time wasted.
4. You can only order 1 dozen donuts at a time in the app. If you want more you need to completely finish 1 order (including telling them you are ready to pick it up) before starting another. This makes no sense. The point is to make things faster, especially for large orders that would slow down the line, not only the the customer within the big order but for everyone in line behind them.
Great idea; poor execution. Maybe DD should study some other, more user friendly apps, like Chipotle, and try again.
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Good app but it has its flaws
I really like this app and I think it is really convenient when you are in a hurry to make a mobile order. But it does have a few flaws. The main issue I have with it is the way you choose the destination. It will automatically send the order to the previous destination that you ordered from without confirming if this is where you want to send your order. So if you want to order from a different location you have to remind yourself to manually change the destination before you place the order. I have lost money twice for being in a rush and quickly placing a order only to realize that I sent it to the wrong location. It extremely frustrating to lose money like that. Another issue I have is with the offers that is advertised on the app not applying to my mobile orders so I have to make the order in store and have the worker scan it. Again very frustrating. If these problems were fixed then it would be a perfect five out of five star app.
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Love this app
I think this app is a great idea! I love that I can order ahead of time and my order is ready when I get there. I believe that this app can go through some improvements, though. For a week, I have ordered from one location, but somehow, the app defaulted to another location. So, I had to sit and wait at the window for my order to be put together. Twice, in the past week, I drive up to the window to get my order, and they are out of everything. So, now what? I have to sit and wait for my alternate decisions, and even so, my order still doesn't come out right. One of the improvements I think this app should have, is to list items that are available to order, per location. If someone ran out of a product, I think it should be listed on the app. Waiting to get to the store to find out they ran out of everything you ordered, is a complete waste of time. 15 minutes is the most time I waited for my order, and I was late for work.
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On the go ordering
I am a frequent user of on the go ordering. However, there is a glitch in the process. I submit my order and I say I'm driving through and I am prompted with a question asking if I am ready to pick it up because they want to make sure my order is freshly prepared. However, when I get to the drive-thru, my order is never ready. It is only ready if I say I'm going inside. I don't understand the reasoning behind this. Obviously, if I'm ordering on the go I am wanting it to be available quickly. And I'm driving through because I don't have time to run into the store. It seems like a contradiction that the order would be ready if I say I am walking in but not when I'm going to the drive thru. My feeling is that if I say yes, I am ready to pick up and I have submitted the order, my card gets charged regardless of whether or not I show up. In my opinion, The order should be ready whether I walk in or go through the drive-thru.
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Good idea. Bad execution
This app is a great idea. It lets you order whatever you want from Dunkin' and skip the line. Just run in and get it, leaving all the other customers in the line wondering why they didn't order ahead instead of waiting in a long line.
HOWEVER, the actual execution of this app falls short of all the hype and promise. The auto reload function has been completely disabled, which in the long run has saved me money since I've stopped going as much. I have chosen a Dunkin' as my store for pick up but when I hit the confirm start my order button I noticed it defaulted to a totally different location. This has happened at least 4 times. I have ordered a 2 coffee order 15 min ahead and yet neither coffee was made when I entered the location (this happens more than not). I have received strange combos when ordering a turbo shot for an iced coffee. The turbo shot came on the side in a small paper cup. I have been told what I'm getting is what I ordered when I can look at the receipt and see they clearly messed up my coffee but refuse to change it. I have changed my go to location thinking it was just the employees at the store messing up my order. I can go on.
Instead I have chosen to use up my few remaining free coffee coupons and find a new way to get my coffee in the morning or any time of day.
HOWEVER, the actual execution of this app falls short of all the hype and promise. The auto reload function has been completely disabled, which in the long run has saved me money since I've stopped going as much. I have chosen a Dunkin' as my store for pick up but when I hit the confirm start my order button I noticed it defaulted to a totally different location. This has happened at least 4 times. I have ordered a 2 coffee order 15 min ahead and yet neither coffee was made when I entered the location (this happens more than not). I have received strange combos when ordering a turbo shot for an iced coffee. The turbo shot came on the side in a small paper cup. I have been told what I'm getting is what I ordered when I can look at the receipt and see they clearly messed up my coffee but refuse to change it. I have changed my go to location thinking it was just the employees at the store messing up my order. I can go on.
Instead I have chosen to use up my few remaining free coffee coupons and find a new way to get my coffee in the morning or any time of day.
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