Leave a Review NOCD
Gave me my life back
I am about 7 or 8 weeks into the 12 week program. The results are incredible, if I’m honestly assessing where I was when I started versus now.
I still have intrusive thoughts and OCD, but it is FAR, FAR more manageable. Instead of engaging in endless compulsions and hours long debate, which would derail my whole day, I am now able to recognize my thoughts, embrace the anxiety, and usually within a few minutes I’m back to normal. I am happier, less stressed, and feel more in control of my life.
I would say I’m about at a 60-70% reduction in severity, frequency, and anxiety right now. think with another 2 months of practicing and being intentional about doing the work, I could be at a 90% reduction in symptoms.
Don’t get me wrong it’s really hard work and the first few weeks are scary. But Kim and the team at NOCD helped empower me with the tools and confidence I needed to battle against the parasite of OCD. I have my life back again. It’s worth every penny of the pro counseling. OCD plays a smaller role in my life with each passing week. It’s not an overnight thing, will take several months of hard work, but you can legit be a different person on the other side. Can’t thank you enough NOCD team and Kim my amazing therapistShow lessfifoa3345
Paid more than what they said
When I reached out to them I gave them my insurance and they said all the treatment was cover by it, that I only needed to pay $25 of copay so I went ahead and schedule my first session, and the treatment lasted for 6 months with sessions twice a week then once a week and then once every other week. Right after each session I got charged $25 but at the end of treatment they charged my card without authorization more than $400. I end up paying more than 1,000. My last therapy was in October and I’m still making payments 6 months later. I wouldn’t never agreed to take so many sessions if I new since the beginning what I was supposed to pay.Show lessLily Cacho
NOCD is like getting therapy from Walmart
Not client centered. Cookie cutter. They’re trying to improve access but therapists’ training lacks quality. The therapists are preoccupied with the requirements nocd puts on them and waste valuable and expensive session time focusing on doing their homework instead of treatment and being present with the patient. They also seem overworked and could barely remember my symptoms/what I had been working on/who I am as a patient. The app is also poorly designed. It doesn’t allow you look over the exposure you want to do until you start the exposure and it’s timer which defeats the purpose of a timer. Then it forces you to rate your exposure even though you just want to remember what you will be doing during it. Basically it is just poorly organized. The app is also a social media platform. That component is better organized than the actual therapy functions. You get what you pay for. It can help but for me it didn’t enough to the point of being satisfied or feeling like it was professional care. Especially with it being a virtual experience, it felt like the therapists were out of touch with my experience even if they were trying.Show lessAnthonyanthonyanthonypalace777
Developer Response
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with NOCD did not meet your expectations. Your detailed comments provide valuable insight that helps us continually strive to improve our services. We deeply regret if you felt our therapists were not fully present during your sessions. Our therapists' main goal is to provide quality care to every patient, and it's disappointing to hear that this wasn't your experience. We’re constantly working on training and developing our therapists to better manage the requirements and needs of their patients. Your remarks about the design of our app have been noted and we appreciate your honest feedback. In fact, based on feedback like yours, our latest app version now allows users to view all their exposures without having to start them. We're continually updating the platform to improve the user experience, and we hope this recent change makes your journey with NOCD smoother. Regarding the social media aspect of our platform, we designed this feature to foster a sense of community and provide a space for users to share experiences and support each other. Your input is vital to us, and we'd love the opportunity to make it right. We're more than willing to work with you to address your concerns, whether that involves working with a different therapist or helping you navigate the recent changes in our app. Once again, thank you for your feedback. It provides us with the information needed to continually enhance our services and better serve our community.Great App
It’s a great app, very helpful in learning how to manage anxiety. The reason I’m giving it a 4 instead of 5 is because it’s kinda hard to figure certain features out unless you have someone explaining it to you. At least for me.LinaLinax2
Connected me with a great therapist
I’ve made a lot of progress. My suggestions are:
•Add a calendar built in with appointments. NOCD has a very unique pyramid type process with the therapist so it can be hard to keep track of as opposed to an “every Monday” type thing
•Add a built in notes/mood/trigger tracker
•add a feature to tag explicit posts. I don’t want to see them so I just don’t use the feed. I know definitions of what actually is explicit vary widely but people are already going “EXPLICIT 18+ CLICK ON POST TO READ
.
.
.”
So I know people are okay with it. It’s not censoring and it’s not deterring people from being able to use that feature.Show lesslds 🙂
Great community
It’s so nice to have an app that creates a supportive community for OCD sufferers. And this is for all types of OCD. Most things on the app are about disturbing intrusive thoughts. There’s an SOS function on the app, and you can chose a which type of OCD is concerning you at the moment, and you’ll listen to a calming guide. It’s nice to know I’m not alone. If you have OCD, no matter your themes, you should get this app. You can do therapy right through the app, and people have had really great success with it.Show lessNozzies fun
Technical Difficulties
I absolutely adore this app! Finding a community of people that understand what I go through on a daily basis has REALLY helped with my healing. Lately though, I have been having a problem with the app. Every time I try to post, the app freezes. Wondering if this someone thing wrong on my end or if it is a bug that can be fixed :)Show lessabbey_nicole
My experience
So all was well, the app changed my life and helped me to manage my ocd better. When I started it they said they could do a payment plan of $50 a week. So I agreed to it. I was like wow, that’s a great deal that’s so much cheaper than the ERP my friend went to, and it’s on my phone! So I go through my sessions and get a $700 charge on my phone when I’m trying to save up for a car...I was like what the heck, I had a panic attack and broke down, I called them and they said it was an error. Then the next day I called in to check if they were refunding me and they said it wasn’t an error, that it was $1300 in total and I only paid $400, so the bill was correct. Never doing this app again. I got scammed, was very misleading and how was I supposed to know it was $1300, I would not have done it if I knew. This is why it gets one star. They had a hidden fee that screwed me over. On top of that, they said that insurance wouldn’t cover it but I would get a discount, lies!Show lesscarcarskrrt
Developer Response
Thank you for taking the time to share your feedback with us. We're truly sorry for any confusion or distress that you have experienced related to billing. Transparency and trust are fundamental in our services and we regret that you felt misled. Our intent with setting up a payment plan was to make our services more affordable for our users. We understand how unexpected charges can cause concern and we're deeply sorry for any communication gaps that may have led to this situation. Upon reviewing your feedback, we realize that there may have been a misunderstanding regarding the total cost of our therapy program. We will address this with our team to ensure that all future payment plans are clearly communicated to avoid any surprises. As for the issue regarding insurance, we are continually working on broadening our network coverage. We understand the importance of making mental health support accessible and affordable. Your experience with NOCD is important to us and we wish to rectify the situation. If you haven't already, please get in touch with our support team so that we can work out a resolution that is satisfactory for you. We assure you that we value all our members and aim to deliver a transparent, reliable, and quality service. Again, we apologize for any misunderstanding and distress you have experienced. We appreciate your feedback, as it allows us to improve our services and better meet the needs of our users.Discriminates! calls you "too severe" to use their app
Doesn't even give you a chance to talk with a therapist. How does this app that received at least $4 million in funding to "eliminate barriers to treatment and expand mental health services" get to discriminate against certain OCD sufferers because they think they're "too severe"?? That policy of discrimination certainly does not fulfill their so-called mission. At a time when digital health platforms are more important than ever, this app is NOT WHAT IT CLAIMS TO BE- you're better off using one of the many other platforms that don't discriminate against you by refusing to start you with a therapist, after you provide them your credit card, because they suddenly decide you're "too severe" before any therapist even talks to you. Clearly, NOCD's purpose is not about expanding mental health services or eliminating barriers to treatment as they claim.Show lessimkbk
Love the App
I really love this app, but my only problem is that I wish you could go back and see people’s older posts. It’s like if you don’t follow their story from the beginning you’re pretty much out of luck because there’s no way to go to their account and look at their posts. But other than that I really love this app.Show lessBad Sis
