Zen Planner Member App User Reviews

Top reviews

Works great

Works great for me as a gym member. I can see my past workouts and keep records with notes. I haven’t had any issue with passwords mentioned in some of the other comments.

Just plain garbage

This is the worst member’s gym app I’ve ever used. It’s always taking 10 minutes or longer to load. Then the password requirement is just plain ridiculous. I’ve had the same passwords for years on way more important things than tracking my wods. I’ve had to reset the password for this app so many times I can never remember what it is anymore. The actual usefulness of the app is garbage compared to Wodify or Beyond the Whiteboard. I cannot dissuade enough people from this app. I love to tell our gym owner how much I hate this software and wish she’d go back to Wodify! Don’t let your gym owners swap to this junk.
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No good

This is the third app I’ve used for CrossFit and by far the worse. That’s saying a lot because WODify is petty horrible as well. But it’s difficult to pull up past workout, it’s super glitchy, a lot of the updates fix small problems, but create new ones. I currently can’t see the leaderboard for anything past the first part of my workout. And the interface isn’t very user friendly. I highly recommend going with SugarWOD over Zen Planner
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Slow and frustrating

Slow to load on opening and it’s really frustrating that when an update comes out the app forces you to download it before you can log in

Painful updates

This app is painful to use. Constant updates and slow login is extremely frustrating.

Terrible membership upgrade process

I requested my membership be upgraded and all my reservations were deleted. So now paying for classes that are booked out and I cannot attend. Why on earth would you delete reservations when you upgrade a membership?

Terrible

When you are trying to set up a payment it won’t scroll to the United States for a country so you can’t register your checking account. I had to enter a debit chard which charges you more for payments. Then once I finally go in, there were no classes listed to sign up for at the gym. Spent 30+ minutes trying. I am hoping to go straight through the gym and get rid of this app.
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No one would use it if you did. It have to

Constantly takes a long time to load. Crashes frequently. After it crashes requires new password. Very slow.
Would never use this but have to being a client of a specific group/ club.

Glitchy

This is an app used by two of my gyms. I find it to have issues more frequently than any other app I have. It’s frustrating trying to see the WOD or log results and can’t get in. I’ve manually updated the app and restarted my phone. Still just the big Z going in and out. I already know the response, sorry your having issues, please call us to help resolve. Let’s get the app running properly so these downtime’s can be avoided. I feel like this is happening weekly, even though it may be less. Even when I haven’t experienced an issue that day, others in the gym make comments about it being down.
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Crazy long to load and too many crashes

Takes an obscene amount of time to load each time you open the app, has to spend a bunch of time loading when doing any new thing within the app, even just going back to where you started, crashes often where it won’t even open at all, not intuitive for things like booking multiple classes or adding bookings to calendar
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