Beyond awful
We’ve been members at our gym for years...this app does NOT work! We cannot register for classes, our gym has re-entered us and reached out to the developer for help - crickets! No hope and no resolution! We are paying for something we cannot use because this app lacks the functionality and service to make it right! What do we need to do to get this resolved - meanwhile I wouldn’t recommend this to any business!!!!
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Unreliable and full of bugs
My daughter’s martial arts class uses this app, and I really hope they switch to an alternative app before they lose me as a customer. This app is incredibly buggy and doesn’t load half the time. The user email addresses are used to populate an email list to send important information about the class. Unfortunately, not all of the email addresses make it from zen planner to the instructor, and therefore some people aren’t aware of what’s happening at the dojo. Find an alternative!
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It’s ok
When searching the library for workouts it would be great to have a back button instead of having to close out each tine. When looking at my results for let’s say overhead squat, my 1, 3, & 5 rep I have to type overhead squat then select 1rep, then, to look at my results for 3 I have to close and retype overhead squat. You should also be able to access viewing any notes made when in the library.
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Frustration
One is forced to accept the upgrade and then it doesn’t work! Very frustrating app, I only use because I have to
Not a good app
It seems to need an update every other day, it’s slow and loads extremely slowly.
Works, but annoying
Stop forcing us to update! I just want to book a class, and the app won’t operate until I update to the latest version
Calendar options could be improved
This isn’t a bad app but there are a couple of annoying things. I sign up for classes a week or a month at a time, typically, and it’s tedious to have to add them to my calendar one at a time. I would so appreciate an automatic sync, or the option to select multiple classes and then “add all selected” to my calendar. It’s also annoying that it won’t let you open an old version of the app if there’s an update available. It’s not always a convenient time to do a software update.
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Response from developer
Hi there, Thanks for sharing your feedback on the Member App.
Works well for my needs, but....
The only complaint I have is the font color... the gray is so light that even with my phone brightness turned up all the way, it’s very hard to read. I have to take screenshots of the calendar and then zoom in so I can read it.
A darker shade of gray would make it much easier and still maintain your color palette.
A darker shade of gray would make it much easier and still maintain your color palette.
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Useful but unfinished
The app needs to have a way for anyone (member or not) to see all available classes. perhaps after clicking a class they are not eligible for; a prompt should appear and direct them to buy that membership.... OR ALLOW YOU TO PAY THE DROP IN FEE!!! This is huge because my school gets tons of regular drop-ins. I see that I am not the first to complain about this lack of a feature.
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Bugs bugs and more bugs
Update: Just tried to purchase another membership. Same problem. Screen turns sideways and doesn’t give me a option to pay. Last time it took 48 hours to receive my “bill” and be allowed to pay. I beg my studio owner weekly to switch to Mindbody.
When I try to purchase a membership to my studio the screen turns sideways and won’t let me pay. Please fix.
Also, which of your designers had the terrible idea to not let you see the calendar unless I have a current membership. Shouldn’t you want me to see the calendar to tempt me to make a purchase? Embarrassing design flaw.
When I try to purchase a membership to my studio the screen turns sideways and won’t let me pay. Please fix.
Also, which of your designers had the terrible idea to not let you see the calendar unless I have a current membership. Shouldn’t you want me to see the calendar to tempt me to make a purchase? Embarrassing design flaw.
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