I just downloaded & it’s confusing
So I downloaded a few days ago. I’ve been using to make scheduled work out appointments no problem. Then today it asked me to sink up with my email, my gmail which I did.
So today I put myself on a waitlist and then my Gmail said I had a work out but these are an app did not register a workout. Which one is correct?
So today I put myself on a waitlist and then my Gmail said I had a work out but these are an app did not register a workout. Which one is correct?
Show less
Terror
I wrote a review 2 days ago and it’s still not posted…
Anyways I’ll try again. This is the worst app, however their customer service through email is pretty good and quick to respond. However however, I was told by support that their most recent major glitch was fixed and released on 2/18, yet there is no new update and the app still has the same glitch today 2/19. The app already was very glitchy but with this most recent glitch the app (leaderboard section) is absolutely unusable. The app refuses to scroll. If I wasn’t required to use this app to see workouts posted by my gym I would get rid of this soooooo fast.
Anyways I’ll try again. This is the worst app, however their customer service through email is pretty good and quick to respond. However however, I was told by support that their most recent major glitch was fixed and released on 2/18, yet there is no new update and the app still has the same glitch today 2/19. The app already was very glitchy but with this most recent glitch the app (leaderboard section) is absolutely unusable. The app refuses to scroll. If I wasn’t required to use this app to see workouts posted by my gym I would get rid of this soooooo fast.
Show less
It works… it’s just not enjoyable
Our gym recently transitioned to zen planner and not loving it. I mean it works however it’s an incredibly slow and frustrating process to plan a single week of classes. The UI is not enjoyable at all.
Would love to see a week to a page list view rather than have to tab/swipe day by day.
It takes multiple clicks and an app transition to put in a single calendar reminder.
I can see autopay is a function here however no email/sms/notification reminder, being able to book past where I’ve paid to makes no sense and puts the burden on the gym to chase it up.
Can think of half a dozen other small things that are a pain but overall sentiment is the same- do not recommend.
Would love to see a week to a page list view rather than have to tab/swipe day by day.
It takes multiple clicks and an app transition to put in a single calendar reminder.
I can see autopay is a function here however no email/sms/notification reminder, being able to book past where I’ve paid to makes no sense and puts the burden on the gym to chase it up.
Can think of half a dozen other small things that are a pain but overall sentiment is the same- do not recommend.
Show less
Broken Functionality and Basic UI
This app has limited functionality and still manages to not even work properly. I can’t even edit my profile because the “Save” button does nothing. You might want to work on ensuring your basic functionality works before adding in support for Face ID.
Payments
My gym uses this program, they charged me for my membership except there was an issue with the payment on their end so I updated my bank details and now they have charged me an extra $10 on top of my bill. I paid my bill but now they app had restricted my account and charge me $10 every second day. They have taken an extra $30 out of my bank account since then and they are still trying to take money out.
Complete trash
Complete trash
Show less
Lots of potential
This app has lots of potential, it just needs some TLC. We use it in our jiu-jitsu gym and it could be an excellent tool if it was a little more reliable. You have to jump through some hoops to even create an account, and once you do, if your account is tied to multiple locations, there’s no good way to switch in between them. It just needs work to be incredible.
Show less
Bait and Switch - look elsewhere
We are a marketing agency with 2 clients who signed up with Zen about 5 months ago. Before signing up several promises were made including website integration and customer support. Both of which were walked back after joining with them. Several requests were made to make changes to our reps as it would benefit our clients. All of which were met with excuses on how it wouldn’t help Zen. They say they offer website integration but truthfully their iFrames don’t work properly so once you buy they tell you not to use them. We couldn’t be u happier with their support and with the deception they use. Unprofessional and highly recommended you try another software.
Show less
Login Issues
For an app that needs to at least be used weekly, this has a lot of issues. I can never seem to log in, when I do, I need to schedule my classes for the week because it may be a week later till I am able to get back on the app. If the zen app team could figure this one issue out, I’d give this 5 stars. It really is a problem.
Show less
Works flawlessly
I love this app, i use it along with sugarwod, its excellent. Reading alot of negative reviews assuming they made improvements because i have no issues as of august 2021.
Worst app on my phone
I sure hope the company fixes these issues. It keeps logging me out making it hard to sign my son up for karate. Most apps allow Face ID making it easier when on the go and trust me, parents are on the go. I have two profiles; my CrossFit gym and karate. When I log out and click on karate to log in and sign up my son for class, it keeps signing me into CrossFit gym making it impossible to get signed up for his karate class. So many others issues I don’t have the energy to comment on too. Please fix this Zenplanner
Show less
