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Best Employee Scheduling 2024 - Investopedia
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Highest Rated Employee Communication 2023 - SoftwareAdvice
Best Customer Support 2023 - G2
Connecteam’s employee management app is the most simple, capable, and affordable solution to manage non-desk employees from one place!
With gorgeous UI and endless possibilities, no wonder customers are over the moon with Connecteam’s employee app:
- "We learned how to use this software in 1 day! Great product and highly recommend it to everyone." - Sarah C. (Dentist clinic owner, 10 employees)
- "It is easy to communicate and use! Everyone on the app loves it!" - Jennifer A. (Administration Manager, 35 employees)
- "Connecteam’s employee app has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't" - Nyla C. (Founder & Owner, 50 employees)
- "Best employee management platform of its kind for scalability! This is the only app I've found that allows me to customize pretty much everything!" - Meghan H. (Chief Operating Officer, 75 employees)
WORK SCHEDULING:
Employee scheduling made so easy with Connecteam. Quickly and easily schedule shifts and dispatch jobs with the only scheduling app that offers full shift collaboration. Our work schedule is easy to use and packs tons of time-saving features! Use the auto-scheduling tool to easily perform employee schedules in just one click.
• Create single, multiple, or team shifts
• GPS status updates for visual job progress
• Job info: location, shift tasks, free-text notes, file attachments, and more
• Shift collaboration feed with custom posts and images
EMPLOYEE TIME CLOCK: :
Track and manage employee work hours on jobs, projects, customers, or anything else you need with Connecteam’s time clock. Our employee time clock is easy to use for smooth implementation:
• GPS location tracking with Geofence and maps display
• Jobs and shift attachments
• Automated breaks, overtime, and double time
• Automated push notifications and reminders
• Easy to use and manage employee timesheets
INTERNAL COMMUNICATION PLATFORM:
Make your company’s internal communication simple than ever before! Communicate the right content at the right time to every single employee, with amazing tools for employee engagement to strengthen your company’s culture and employee connectivity. We offer multiple communication tools to enhance your day-to-day business routine and employee engagement:
• Live chat group conversations
• Directory for all work contacts
• Posts and updates with or without comments and reactions
• Employee feedback surveys
• Suggestion box
TASK MANAGEMENT:
Take any procedure that’s run by pen and paper, spreadsheet, text messages, or phone calls, and easily create a fully automated, edge-to-edge process that can be used from anywhere at any time. Our employee app packs multiple features to manage day-to-day tasks, switch paperwork with digital forms, and enhance on-the-job compliance with advanced checklists:
• Daily checklists with auto-reminders
• Online forms, task and checklists with read & sign options
• Allow users to upload images and report GEO location
• Go paperless and automate daily procedures
• 100% customizable and easy to use, with live mobile-preview
EMPLOYEE TRAINING & ONBOARDING:
Your employees don’t have to be in the office, nor carry papers, in order to have direct access to information, policies, and training materials, right from their employee app:
• Easy access to files and all media types
• Searchable online libraries
• Professional courses
• Quizzes
*Please note that each account must first register and complete a business associate agreement (BAA) for HIPAA compliance to apply.
Have any questions? Want to schedule a live demo?
Contact us at yourapp@connecteam.com and we'll be happy to help!
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Summary of user reviews
Positive highlights
💼
This app hasHelps manage and engage employees
🔍
This app hasCustomizable to business needs
💰
This app hasAffordable for small businesses
⏱️
This app hasEfficient time tracking and scheduling
🤝
This app hasGreat customer support and training
📱
This app hasUser-friendly mobile app
🗓️
This app hasCentralized platform for various business functions
🏆
This app hasRewards and recognition features
🔒
This app hasSecure and reliable platform
Negative highlights
🕰️
This app hasLack of easy editing for recurring availability
📅
This app hasConfusing week view layout
🌙
This app hasLack of dark mode option
📊
This app hasLimited reporting and labor tracking features
🔌
This app hasOccasional app crashes and connectivity issues
📱
This app hasSuboptimal iPhone interface and usability
🔍
This app hasConcerns about location tracking and privacy
💰
This app hasMisleading pricing information for free plan
What's New in Connecteam Team Management App
9.0.3
December 5, 2024
Thanks for updating the app!
This release includes improvements and fixes:
- Improvements for the Chat UI and a small facelift for the conversations list
- Fixed freezing issues in Chat for some users when loading conversation or uploading an image
- Fixed an issue with audio messages playing with no sound
- Fixed a freezing issue when admins try to edit the push notification text in Updates
If you enjoy the app, please consider writing a nice review :) If you have any feedback, please contact us at support@connecteam.com. We’d love to help!
I have had to use this app for several months now and weekly, sometimes daily, there is an issue that gets brought to my attention about it. It’s super buggy all the time. Employees constantly have to delete and reinstall to get things working properly. I am constantly in conversation with customer support and they always need screenshots or videos to back your claim or else your ticket doesn’t get submitted. And to add to that, customer support is no help at all. There’s no way to know that they’re even working on an issue you presented to them. There’s no guarantee when they email you an issue had been resolved that it actually was(they told me this directly). And they continue to gaslight you when you when you bring an issue to them by saying you somehow caused it or make you seem stupid. I have also received direct misinformation about how a feature is supposed to work from a customer support rep after trying to get them to help me fix something for weeks. It’s incredibly frustrating trying to work with them to get things fixed and working again. I have had a ticket submitted for an issue for over 2 months at minimum and never get any updates, never know when it’ll be fixed, nothing. It’s always something with this app and it’s never a good experience talking with them.
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Response from developer
We're extremely sad reading this review. We work extremely hard to have the best product and the best customer support. Your review states the exact opposite so it means we must take a closer look at it to understand what's wrong. I want to take care of this personally myself so please email me at chen@connecteam.com so we can communicate.
As for issues with the app - if there is an issue the team can't replicate, it's almost impossible to understand what needs to be fixed. For example, if you have complaints about issues uploading an image in a chat conversation, but all our automated and manual tests cannot reproduce such issue, we then need more information like videos and screenshots so we can understand what may lead to that issue, and sometimes that means asking some questions. As for an issue you were told would get fixed and it wasn't, we'll need to look specifically into that.
As this review is anonymous, there's not much we can do from here. I hope you will reach out to me over email so we can connect.
Looking forward to hearing from you.
Thank you 🙏