Leave a Review Instawork
Forget the five stars.
Literally good until it’s not. I actually give 1 star. Gig work for me is about flexibility. They have very strict rules that are ultimately more strict than just working a regular job. All rights are revoked when working for this agency. Of course you can call out or cancel a shift but you only have 5 minutes to do so before cancelling will trigger a consequence. Consequences include being removed from any future shifts you have booked and not being able to book any shift for an extended period of time. This is something unprecedented in my history as a regular work. So any sense of “freedom” or “flexibility” is ultimately undermined by their unrealistic policies. If you can work around that it might work for you. If you really want the freedom to work when you want and have the flexibility to back out when you need don’t sign up for instawork. There are other more flexible, higher paying options.Show lesswhat the f*** do i know stan
Good app not enough gigs
The app looks really nice and has a nice description of all jobs. I live in Miami and almost all the gigs that are available to me are at least an hour away and the pay isn’t enough for me to drive an hour plus to and back. The idea is very cool and for the people that are able to get gigs I can see why they would love it. I would say there aren’t enough gigs in my area and if there are I’ve clicked notification as soon as it pops up on my screen to book and even me going my fastest to confirm everything by the time I’m done it says the shift is already booked and that it’s not available anymore. I’ve the app the a couple months now I believe, and I have yet to be able to book one shift. I don’t hate the app I think it’s great there’s just a lack of availability in my area and when there is it’s near impossible to get one booked because they’re filled up in a matter of seconds. I don’t discourage anyone from downloading it this is just my experience.Show lessleonardoa73
Great app, but poor punishments
I love this app and it has helped me a ton and I recommend it to EVERYONE. However their punishments are way too harsh
If you cancel a shift 23 hours in advance instead of 24 you are automatically disqualified from any metal and it's the dumbest thing ever. I was eligible for gold which would have given me the privilege not only for early access to jobs, but also instant pay that gives me money in my account right when I clock out. However, I cancelled my gig to work 23 hours in advance because I knew for a fact the shift would be covered immediately. They always get booked within 10 minutes of being posted because people love those opportunities, so I knew they wouldn't be mad if I cancelled. Instead I just checked and I don't qualify for not only gold, but not even bronze. That's also one of the worst things about the ranking, if I have worked the whole month flawlessly the new ranking doesn't even kick in until the first of the next month, so I think the punishments are quite excessive and they ruin the experience knowing I have to go the next month not only without instant pay which I was looking forward to, and early access for more jobs. I'd understand if the punishment was 4 hours in advance, but 24 is REDICULOUS knowing the job will find a replacement almost immediately and no one is inconvenienced other than the employeesShow lessRobmix26
Developer Response
Thanks for sharing your thoughts. Our goal is to provide our Professionals and Partners with an outstanding experience, and late cancellations affect our ability to do that. When unexpected emergencies happen, we encourage your to add your specific details to our in-app appeals flow so that we can better assist you and get you back on track.Instawork
So, let me start by saying that this app has a lot of great upsides. It provides you with work where you can not only make your own schedule but also have the opportunity to work so many different places while also making decent to really good pay. At the same time, Instawork has a lot of issues and bugs that really need work. The app changes “paid back up” to a regular worker the day of constantly with certain shifts. Almost every gig I work I get a notification that my locations settings were disabled, when they were clearly working. The most frustrating part is waiting for an hour or more to get clocked in and then the business says they don’t need you. Typically you would get paid 4 hours if the business cancelled less than 24 hours before the shift. In my experience and for many others I know, Instawork has fought us on giving us the 4 hour pay regardless if we commuted all the way there and got sent home. This is a great app with lots more potential, but these issues that are causing very unfair situations need to be worked on.Show lessstrangedesignx
Don’t get sick
I enjoyed this application until I got COVID. This application gives you the ability to cancel a shift ahead of time which I did and had no issues. Then went to work on 27 May got Covid probably at the arena that I was working at, submitted my test results and was not able to work the following two days I have now lost the ability to work about two weeks going back-and-forth trying to get my Covid related missed shift taken care of because the app will suspend you and not allow you to inform on other shifts that you are suspended so then you end up with another no-show in another suspension and when you try to reach out you’ll spend days going back-and-forth emailing trying to explain the situation in which again you end up missing more days. I love this application until I got sick you’re probably better off with DoorDash!Show lessNunez206
Great experience
enjoy working at Instawork. It offers flexibility and freedom to choose the locations and times you want to work. I love the variety of venues that are offered. Based on your skill level, you’re able to choose jobs that make a great fit for you. I love the high energy and professionalism of everyone I’ve worked with. It’s a fun place to work and there are many pros! My only complaint is that there are not enough gigs offered in the app. Most of them are out of state, which are way too far to travel, even after I’ve limited the distance that I’ll travel. I want to work more but get tired of refreshing the app, only to see gigs that are completely out of my range (two and three states away!). Maybe it’s because I’m a new employee and haven’t worked enough to get more local offers. Other than that, I highly recommend working at Instawork.Show lessjaneqbee
I usually don’t write reviews..
For me to come out my comfort zone to write this show how bad of an app this is…first off it’s take half a year to start receiving shifts in my area due to high volumes of new members, even though I had a resume, all the quizzes filled out, 2 recommendations, and had all my other personal information filled out. After finally being approved, I was asked to perform my first gig at a concert. The work wasn’t too bad for the pay I would’ve done it again, but for some apparent recently they blocked me from the gig and couldn’t tell me why! I followed all the instructions giving to me and they still ended messing up my time sheet. And to make all matters worse. It took a month to receive a days worth a pay because they messed up on their end about my banking info, so instead of working with me to fix it (after waiting for them to notice their mistake from 2 weeks ago) they are mailing me a check that will take 2 more weeks to get to me. Stay far from this app, I personally would recommend Craigslist over this junkShow lessangryyyyy custyyy
Horrible
This app is horrible I am not going to lie. I barely get any shifts the only time I get shifts now is when someone lets me cover for them. Anytime I work a shift nowadays after that day the shift never pops up again as if they blocked me or something. I have nothing but good ratings so I don’t really understand why. Today I had a gig and they sent me home because they were over staffed according to the shift lead. He told me I would get payed for 4 hours since I came to the location and was sent home on such short notice and that is not what happened. They canceled my shift without pay and when I disputed and told the operator what the shift lead told me they rejected my claim and said I was a no show!!! Like what the heck!!! It’s like the operator wasn’t reading anything I was saying because none of their replies had anything to do with anything I said to them. Support is TERRIBLE!! They don’t help at all. I’ve contacted them for help on numerous occasions and they just disregarded everything and erased my conversations... Instawork is just all hype, it’s not really as good as they make it seem. Insta work needs to fix this bug ASAP because it’s horribleShow lessdingram04
A great concept!
When I first downloaded the app I was excited throughout the process, and I kept thinking what a great idea to help people work! Well as I was on my way to my first shift I got a notification that i was paid 50$… nothing other then that till I was about to pull into the job and poof nothing the scheduled job was gone. Ok I thought cause they did pay me 50$ to drive out there so that was super cool of them. Then I found out my account was suspended due to my background check… I’ve made mistakes in my life nothing that isn’t forgivable! Nothing violent, no child charges nothing that would make me a threat to the community. They still won’t tell me anything except to wait and hope for another background check…. Ummmm well it’s gonna stay the same! If I didn’t have some sort of issue I probably wouldn’t be going through a online temp service. Anyways it seems to be a really good platform for people to work, i just ask Instawork to understand people have made mistakes in there past and give them a chance to do right….Show lessbummedAZ
Decent platform with software issues and unsupportive of workers
The most frustrating thing about this app is the lack of opportunity and income security. Theres often no shifts available and if you want to get even just 16 hours a week you have to book shifts weeks in advance. There is not a way to find coverage through the platform, you have to message individuals on there. You have can not cancel with the intent of working if no one else takes it and you are penalized for canceling shifts well in advance and those shifts are often booked by others within a day. These penalties result in further difficulty securing hours.
There are also connectivity issues that can prevent you from clocking in and out of shifts. I have to re-confirm every shift because 90 minutes before I get a text message that says I am not tracking to the location and will be pulled off the shift in 30 minutes when I have a 40 minute commute. I've also seen someone be pulled off a shift for not confirming while working a shift and we were left understaffed because if it, even though he still arrived because he didn't know it was canceled, they were unable to get him put back on the shift after attempting to get in contact with Instawork Support and he had to go home.
There isn't alternative option out there, not that I've seen. I've tried a few apps and this one is better but it has a lot of flaws.Show lessJoe-6266
Developer Response
We are so sorry to hear that you haven't had a good experience with our team. Please know that we are committed to helping you with your concerns and would like to make things right. In order for us to resolve this issue, please fill out the following form with your contact information so that we can reach out: https://forms.gle/u6R3eSi8iFz2AJDi7
