Leave a Review Instawork
What kind of company is this?
I originally signed up in 2018 when they were called ‘Instagig’. I went through the entire process, got hired on and at the time the only job they had abatible in Dallas, TX were cleaning up the scooters people could rent in downtown back then. I moved to Phoenix, kept the app, but could not ever receive work. When I DID land a gig, the lady at the warehouse was racist and didn’t like the instagig workers. There was no help at all from instagig. This forced me to abandon the app. A few days ago I received an email from ‘Instawork’ which prompted me to explore the app all over again. Well, unfortunately the number I signed up with I no longer have, nor do I remember it. I emailed support only to continually be met with “can you provide us with the number used to sin up?” What part of, I do not have that number nor remember it do they not understand? Idk but beyond the fact that they provided me with the wrong support email, from their website, and that they can’t locate my account via email, it’s forced this review. This is such a terrible company.Show lessAwsome-ness
DON’T WASTE YOUR TIME!
Take a close look at all of those golden 5 star reviews! Pay close attention and you will find the pattern. This app is useless and the developers have no idea what they are doing. There is a good chance I am going to hire an attorney because being in California they violate at least 2 labor codes. Once you sign up you don’t see all of the available shifts they promise. I have not been able to get one shift and I am a highly experienced professional and fulfilled all of their requirements including obtaining references! These people are not supposed to demand background investigations until after a job offer. They also are not supposed to collect W2 information. They are so confused about operating as a recruiting agency or an independent contractor. Every day I get 20 to 30 notifications about an available job, I immediately click the notification and the job is already taken. They have obviously over saturated their base and do not have nearly enough work for all the people they “hired”. For the longest time When I did see shifts, they were over 150 miles from my home! They actually thought I would drive that distance for $15 bucks an hour! This app is not what it seems or what it promises. They are a complete mess and they have no clue. Expect to hear from an employment attorney very soon!Show lesssezonetwothree
Love Love Love
Instawork is honestly life savor. I really need some extra cash to pay for these certifications so I could get a salary job and I was able to do just that. I'm also saving up to pay for festivals and even pay off credit cards. Such a great app. And I really love the other Insta-workers on here too. All so helpful and down to earth. At least here in Chicago :)
Also the flexibility is amazing. I only pick shifts that I want to work and if anything comes up I can ask someone in my network to take my shift no problem. The only thing I wish they had was more job availability in the city. And also the ability to swap shifts with people who are working the same day but a different time.
Things will get better over time but so far I really love the app. Been telling all of my friends about it.Show lessGiveMePlur
Straight up thieves
My boyfriend has problems with Insta work from the very beginning. First it was with the uniforms and verification. The app glitched and didn’t show him on of the categories he needed to start a shift. It took two weeks and many workers for someone to finally be of use and help. Once he got his first shift, he did exactly as the app told him and began to work. The shift was fine, but he had to fight to get the tips he was rightfully owed. When he received his first payment from that shift, Instawork took the money he was owed saying that the company reported he didn’t show. My boyfriend had a mountain of evidence that he did work, from pictures of the event, the shift leads name, names of other people from insta work at the event, captain codes (what you need to literally start the event), but was tossed from worker to worker, having to re explain his case repeatedly. Some of the people just left the chat without even responding! Finally, someone submitted a claim but the company denied it saying he didn’t work. How! When he has so much evidence of him being there?? Customer support is the absolute worst. Corporate doesn’t care at all and they are so unprofessional. They just blatantly stole his money. My boyfriend even reached out to the company and they are ignoring his calls!! Instawork had been a complete waste of time and a let down.Show lessabyssofstuff
The instawork office doesn’t know what their doing
The app itself is great but as far as the support team is non existent it’s takes 3-5 days for them to get back to you and sometimes they dint even get back to you plus if you work over the hours yiu were scheduled for which happens all the time the app will clock you out and then they tell you yiu can adjust the hours but you can’t. If you work a 12-14 hour shift your screwed for getting paid in the same week. I worked a 14.5 hour shift got paid for 6 hours of it and then trying to get in touch with someone to get paid for the the other hours is ridiculous no one responds back. My manager adjusted the hours on her end the next day and 6 days later it’s still not fixed on the app where I can get paid for it… the support team needs to get their stuff together.. we work diligently just to not get paid on time. We have bills due that we can’t put off because instawork won’t pay us when we are supposed to be paid… it’s nothing but a headache. Who wants to work a 14 hour shift then have to spend days trying to get ahold of someone to have our hours fixed…yay your def gonna get paid it’s just how long it will take to get paid people have bills that are due we can’t say “ instawork owes me I’m waiting on them to get paid “Show lesstr1ck3
Terrible support team
I went on my first job and the app was having issues and wouldn’t let me clock in so I let the team now one of the Instaworkers on the app let me know how to somewhat fix the problem but nothing worked so I worked my gig and adjust the hrs showing I was there even with the gps tracking location the app have shows I was there the next day my actions was disabled and all my other gigs canceled I reached out to the Instawork support team and jayanth the one who says he looked into my situation I sent him all the conversations between me and the Instaworker and the event manager I even sent him the gps location showing I was at the gig and working even with all the evidence showing I was at the gig working and it was not a no show jayanth just say he looked into it and it was a no show Instawork can you get someone who will actually look into my situation and fix it and not someone who just not going to look into the situation and say it’s a no show when clearly I proved in multiple ways I did not do a no show and the app wouldn’t let me clock in when I arrived on site to start the gig.Show less-Davoid-
Very Cool!!!
The Instawork app is simply user-friendly in just about all aspects that there really could be in regards to finding satisfaction in a product/service, far beyond what you would ever initially anticipate an app to be, simply configuring itself from what you never knew you were ever missing out on in life before so suddenly making impact on being exactly what your life was in true need of, andddd ESPECIALLYYYY SOO in being an app that’s conveniently providing assistance, pioneering more-easible accessibility to resources within the market that specifically pertains crucial to continuing structural rebuild and continuing growth within our economy!
The masters at Instawork have made it so simple for their consumers that in the matter of time it took me to roll out of bed and finish a quick small to medium-size bowl of cereal, not only was I still on usual pace with my regular daily routine but, I next made my way into my morning shower with my personal Instawork profile filled out, all on-boarding documents authorized, and even found myself off to have “completed” a handful of applications “ already.
I don’t see how finding work could really get any much more easier and convenient than this, and do feel like this is a company/app that will own that stance well into the foreseeable future!Show lessJHam3292
Developer Response
Hey JHam3292. Thanks so much for the positive review. We love to hear you're having a positive experience with us!Treat professionals like trash!
I loved Instawork from the start. During Covid they got me thru some real tough times. However, this is quite possibly the worst app when it comes to professional support and money. They have “paid backup” instapay shifts that you show up too and if everyone originally scheduled shows up, you get to leave. So you’re on the clock for 5 minutes, if that. Although it’s an instant pay gig you have to write them over and over and over and legit threaten them legally to get your paid backup pay. It took them over a week to pay me not once not twice and not three times. They don’t work with some companies to ensure we get tips like everyone else in this service industry. All the other apps do! Last but not least my final straw with this joke of a company. Referral bonuses- even if you write in the same day as your referred friend, so you both get the bonus, they won’t acknowledge you for it because your friend didn’t go directly thru your link. The Same day, as a matter of fact, literally an hour or two after my friend finished filling her app out. That’s just rude disrespectful customer service. They want us to be professional when working yet they don’t lead by example. There is also NO phone support to solve issues quickly. Expect up to 72 hours before a response typicallyShow lessMonchi303
great
I really do enjoy working with Instawork. i’m unsure why so many people wrote bad reviews and the people who have wrote that they have not got paid I always get paid. with any job that you work it’s never perfect but I will say that instawork and their customer care they really really work with us and they do their very best to continue to keep us happy and paid and making good money I’ve had personal issues where I’ve had to miss my shift unexpectedly which would be considered a no-show or I’ve had to cancel last minute and I’ve never had an issue I submit to them a note or whatever that they need and again no issue I would highly highly recommend instawork to anyone as I have already but I will continue to do so. What other job can you pick your hours, what other job can you make endless amounts of money, and what other job offers all of the amazing incentives that instawork offers especially now with the holidays approaching. as I already stated I truly in my heart believe that instawork works there very hardest to make us as much money as possible and to keep us all happy and I think they do a very very very good job at that therefore I would give them nothing under a five star rating and I want to use this opportunity to say thank you instawork for everything that you’ve done and the opportunities, the endless amounts of opportunities that you have given me I love instawork and I will continue to pick up shifts probably for a long time!Show lessashlynriverouber
Developer Response
Hey ashlynriverouber. Thanks so much for the positive review. We love to hear you're having a positive experience with us!Support
All in all the app is great I’ve used it for quite a few quick gigs, how ever my most recent gig has been the most problematic one I’ve ever done. I couldn’t clock in because of issues with the clock in location being over a mile away from the working location but I continue on and work because the contact says she will fix it. Once my shift is over I notice I’ve been removed from my jobs and the one I had just spent hours working was gone. I reach out to support as the information from the notifications says to contact support within 24 hrs. It’s has now been 44 and counting hrs since I reached out to support without a hint of acknowledgment that I was in need of assistance. It’s quite disappointing having experienced that since I tell everyone I know about this app. I hope that you all get back with me soon.
Update:
Support finally contacted me and pretty much time me that a gig I booked over a month I was not longer able to work because someone booked it. It’s absurd and imo I feel like I should still get paid because y’all are the problem not me.Show lesskeisha287
