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Good service for airport parking, but beware...
The parking was fine and the shuttle drivers were conscientious and helpful. HOWEVER... When you book parking, you indicate a time in and a time out. Well, the time out is very subject to change, with flight delays, baggage time, shuttle time, etc. I booked mine for 1 hour after my flight landed, and my flight was on time. Baggage took a while, LAX is a large airport and bags can take a while. Then, the shuttle took a while, and even made an additional stop at another location before arriving at the parking lot. So by the time I got up the elevator to my car on the 5th floor, winded my way down to the exit, it was 24 minutes past the time I booked, and I had to pay an additional $4 to get out. Then the card reader at the gate didn't work, so wasted more of my time getting an attendant to go get a mobile card reader to run the charge and let me out. I can't imagine that if I had booked my time out for a half hour later, the original booking price would have been any different, so this is a very deceptive way to get more money out of people. I'm sure this happens OFTEN to people, again, as airports and flights can be very unpredictable. Additionally, there is no way in the app to get an emailed receipt, for business purposes. If you click the "send email" link, it just re-sends the booking confirmation. Not very helpful!Show lessZ Guitar
Will steal your money
We had to do a last second trip and used the way app for airport parking. Unbeknownst to us, their confirmation email went to our junk mail. Even when I searched “Way” in that folder nothing showed up because it was under “support”. I called the parking company to make sure that they had our reservation. Nope. They had no record of it and they said they were full. This was as we were driving to their lot. So then I had to make a last second switch to a different lot.
Once we landed on the other side of the country, the first lot called and asked when we were coming. I informed them of the switch and the reason and they said we would need to talk to Way. At about that same time, the charge went through for the first lot. When I called Way to pursue a refund, they said no chance because they had proof that they had sent us an email and it was our fault for not seeing it.
There are plenty of other sources for discount fares that won’t bend you over. I’ll be using them from now on.Show lessPioneerguy32
Developer Response
We sincerely apologize for the inconvenience you experienced with your airport parking reservation. It seems there was a miscommunication regarding the confirmation email, which unfortunately led to a series of stressful events. We understand the frustration of last-minute changes and the importance of clear and timely communication. Please rest assured that we are looking into this matter to ensure it does not happen again. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to better serve you in the future.Won’t use it again
I had a terrible experience using the Way app to reserve parking near JFK. Four days before our departure, I booked a spot at a lot with a high Google rating of 4.7. However, less than 24 hours before our trip, I received a “free upgrade” to another parking lot without being asked if I wanted it. This new lot required an extra fee for SUVs and had a dismal Google rating of 1.4! By the time I discovered the change, it was too late to make other arrangements—we only had five hours to find a new parking space. When I called Way to ask why my reservation was changed and to revert it, they simply offered a free cancellation. This was incredibly stressful as we were worried we wouldn’t find another parking space in time. We had no choice but to keep the reservation. The new lot lived up to its poor reviews: it looked sketchy, and we waited over an hour for the shuttle. This experience was a major hassle and added unnecessary stress to our trip. I won’t be using Way again and caution others to be wary of last-minute changes to their reservations.Show lessGggghhbbv
Developer Response
We sincerely apologize for the inconvenience and stress caused by the last-minute change to your parking reservation. It's clear that the switch to a lower-rated lot and the additional SUV fee were not part of your original plan, and we understand the frustration this must have caused. Please know that your feedback is crucial to us. Please reach out to our team at support@way.com. We value your patronage and hope to have the opportunity to better serve you in the future.