Leave a Review ShopRite
New upgrade
This new upgrade from last week is horrible you cannot do anything on the app…all of my information is no longer there, I can’t view the circular, I can’t check my past purchases because everything is gone! I’m so annoyed now that this new version was put out and probably wasn’t tested before it was launched. Even using my laptop there’s difficulty checking items from the circular, which only on my laptop can I view the circular. Using the app on my phone, I cannot do anything. I deleted the app to reinstall it hoping that it will refresh to what it is supposed to be but still nothing. I wrote to ShopRite and they responded that they are aware of the issues and fixing it….that was days ago it’s still a disaster. If there was a way I can go back to the old version when it was much simpler I would. I should not have to go back to walking into a store to pick up a paper circular!Show lesspyt/prettybrowneyes
HORRIBLE UPDATE!! Change it back!!
5/20-EDIT-it looks like the delivery part finally works. While signed into my account I changed the store to one that is farther away from me to see if I could get delivery there but it deleted my entire cart. I then went back to the original store I’ve been getting deliveries from and my cart showed back up and I was then able to select a date and time to get deliveries. This is good! But my cart shouldn’t be deleted if I move to a different store. If items that I need are available at another store, I should be able to easily switch to it like I used to do. I moved my rating to 2 stars for now. REVIEW FROM-5/18-It took me almost 3 days to get my order together and now that my list is complete, the coupons loaded back on (they were taken off on Sunday and then put back on hours later), the sale prices finally updated on Sunday evening, I’m now trying to do at home delivery (I don’t have reliable transportation going on 4 years) and it doesn’t work. I even tried everyday this week and it won’t let me reserve a date. I then see a reviewer state that only pick up is working so what are your customers that rely on delivery supposed to do? Now I have to spend another hour on Instacart copying this (over $200 list) with them and spend extra money. Shoprite your tech desk needs to get it together!! I’ll change my review and rating once it’s been tested out and works smoothly for everyone.Show lesstoomuchbooty4dapants
Previous app version was better
Downgrading to one star as app is no longer functional and we can not place an order. We either get a “check your connection” error or a “something went wrong” error when trying to get to payment. Admittedly, we were spoiled by the convenience the previous version of the app gave us before the update to 5.0 because it worked and was reliable. Trying Acme instead.
Original review:
The previous app did everything it needed and nothing it didn’t. You could add items to a list, and see what isle they were in for your store. It also remembered what you chose for your store. This new version asks you to choose a store any time you switch between Pickup, Delivery, or their new Store Planner mode. It doesn’t remember which store you chose for any of those three. It also doesn’t seem to carry your cart between the pickup/delivery and the store planner. So if you build your list in the delivery section but stop by the store, you can’t see what aisle anything is in unless you switch to the store planner view. …but the cart contents aren’t viewable in the store planner view so you have to build your list again. Overall these make the app feel much less polished and intuitive. It feels more like I would expect a supermarket app to feel like: poor. The previous version felt much more functional to me.Show lessOne Sleepy Guy
More worthless this app or check yourself lines at the store?
This app is so buggy, it constantly freezes and sometimes your card doesn’t scan at the register! The worst part about shoprite is the check yourself registers, none take coupons and some don’t take cash! Its like 1980 at shoprite, I am surprised dollar coins don’t dispense as change. If your a high up person at shoprite here is what you do, are you ready? Go to stop and shop, and bring a technician with you, and several colleagues to watch how the store operates , copy everything they do (besides the higher prices), then come back to your second rate store and mimic the changes. 8/20 additional complaint - had to wait in line because check yourself doesn’t take coupons (as mentioned above). Handed guy my phone to scan my card from app but he says he can’t scan them! He had to manually type the numbers one by one as I could hear the loud huffs and puffs by the people waiting in line behind me!
Update 5/14 can no longer look for item and know what aisle its in. Best feature gone!Show lessNewyorkyankz
Just Eww
This newest update is horrendous. I thought the app was bad before? Gods was I wrong because it’s nothing compared to how terrible it is now. Everything takes ages to load now. The update signed me out. I finally, after having to reset my password, get back in to the app and my entire friggen order I had in the cart for my order I place every single week is just gone. I have to spend more time trying to figure out what I had in the cart and put it back. The new search function terrible. Layout terrible. Functionality terrible. I really hope we get a different grocery store that delivers because Shoprite of Millville NJ is the worst and this new app update is terrible. Not to mention I’ve been lied to by corporate and the managers at the Shoprite for a year now. They owe me two refunds and I just keep getting jerked around. They deliver early when no one is around to bring in the groceries and they do this with out consent or even speaking to me. It’s ridiculous. They gave my phone number to some door dash person the other day that sent me some other customers personal info and had me worried my groceries had been delivered to another house. Just down right chaotic. Use a different grocery store if you have the option.Show lessShawnna S
Curbside pick up
Every time I make a pickup order there is always a problem. Either they are out of a lot of the items I ordered or they take forever bringing out the order. Or they just don’t bring it out at all. I placed an order to be picked up today between 11:30 and 12. I checked in at 11:50 and waited for almost 2 hours and never got my order. The person bringing the orders out walked past my window and I said excuse me can I ask you about my order and she just kept walking. Maybe she didn’t hear me but nobody noticed the same car parked in the same spot for over an hour? I don’t know that I will be a returning customer having to deal with that almost every time I order. I could go in but the whole point of doing pickup is so I don’t have to. I do pickup because I have health problems and cannot walk around the store and now that nobody wears masks anymore I cannot risk my health going in to the store and even when I call to tell them I am in a spot to pick up nobody answers the phone most of the time so it’s very aggravating to have to spend half my day trying to pick up my orderShow less.... .... .... .... ....
Awful and slow
Terrible, TERRIBLE service. I reserved a time slot to pick up my groceries from 2:30-3:00. I arrived at 2:40 and couldn’t even locate the pick up zone. So I had to take my infant son inside so I can ask what to do. I waited 5 minutes at the service counter while a women looked at me multiple times from the office on the side and answered a phone call before asking what I needed. Once I got outside to the loading zone and texted the number I waited 15 minutes and nothing happened. My son started getting upset and antsy by this point because he’s an infant sitting idol in a car. The guy walked out and stared at my car while walking into the main part of the store and said nothing to me, I thought maybe someone else was in the building he was in so I’d be helped shortly. Another 10 minutes went by and he finally came back from the main store to the loading area where I was trying to comfort my screaming son. He almost went back inside but stopped and asked “oh are you waiting for an order?” Um yeah! Hence my parking here and text message! There are signs all over the door that say do not get out of your car or enter the doors, just text and wait. I wait another 5 minutes before he comes back out to put them in my car. By then my son has gotten so upset he’s thrown up all over himself and his car seat. I finally left ShopRite at 3:27. It should have NEVER taken that long for a grocery pick up. Absolutely ridiculous. Never again.Show lessZoog53
Love the store, not the app
1. It looked like there is a ShopRite store opening up in King of Prussia. I love ShopRite and there is no nearby store. I tried to find out if King of Prussia is opening or is already open, and have not been able to get an answer. If and when it does open, I will definitely shop there. I used to shop in Marmora, New Jersey, but I no longer live near there.
2. I registered in the application for the first time today. After I registered, I tried to clip coupons and each coupon had a black box under it requiring one to register or login again. I tried to do that and had to keep re-entering my email and password so many times that I nearly gave up. At the point where the app told me my user ID and password were not registered three or four times, I gave up and got out of the application. I opened the application again out of curiosity and low and behold, I was able to clip coupons without having to enter my user ID and password again. This application needs more testing.Show lessKarhy T
Concerns Regarding the Efficiency of the Shoprite App
App needs to be user friendly. We should not have to click on so many buttons to get the sale items registered. Flyer page should have a “circle the item” you want to buy option like Stop and Shop does. This enable easy visual to the eye for what items you need to buy once your at the store. It should also compile a compile a check out list of the things you selected to buy with the total price for customer to see. This should include visual easy to read coupons deducted from original price so customers are able to look at it like a easy math problem without getting confused. I highly dislike the current way the recipts shows calculation of a cupon being deducted from the original price, because visual looking at the receipt I have a hard time figuring it out. Also a major hassle is sales item need to CLEAR STATE HOW MANY OFFERS OR NUMBER OF ITEMS IT WILL HONOR. Right now when I read it, it is not clear and more of a guessing game. It should also clearly state whether it’s offer is per variety or per category of item.Show lessRana#26
ShopRite’s Online Shopping is Terrible
Basically you have a 50/50 shot at getting your order delivered on time, and if there’s snow in the forecast, all bets are off. What a disorganized mess. The third-party shopper was the one who called to tell me my order today was cancelled…I received no communication at all from the ShopRite staff. Then, when I called ShopRite back to ask about my cancelled order, they said the order isn’t cancelled, they were just running late. They assured me they would deliver this evening. I saw that they even charged my credit card. But nothing arrived…later I called one last time to find out the status, and a young kid answered and said everyone in that department left for the night. Now, I have no way of knowing whether they delivered to the wrong house, or just left my stuff in the aisle or never shopped the order. No one called to let me know anything.
This isn’t the first mishap…Out of 20 deliveries, about 10 went smoothly. It doesn’t matter how far in advance you place your order, or what day you pick. It’s just the luck of the draw. ShopRite clearly lacks the right personnel to manage this service effectively. That being the case, they shouldn’t even offer it.
Too bad…I really wanted this to work out. But it looks like I’ll have to do my own shopping from now on. But not at ShopRite. Thank goodness Uncle Guiseppe’s opened near me…I’ll be going there from now on.Show lessKaren Peters
