Leave a Review ShopRite
Store lines
Your store at Tuckahoe road in Yonkers is becoming unshoppable . I am aware of employee shortages and have seen the results of this in your store , having 4or 5 registers open and empty shelves not due to product shortages , but to no one available to stock them . I understand and allow for extra time while shopping . What I don’t understand is that because of the limited registers open , lines form quite often going the length of isles adjacent to registers . Now here’s the part that troubles me . …. In those long isle length lines the people on line are often down the middle of the isle or double parked with their carts making it impossible to shop the isle or even pass through . I’ve alerted the manager on duty to the problem weeks ago , and nothing is done . In fact the problem is getting worse by the week , especially now with can can sale going on . Often this is in 4 or 5 isles at a time . People block and are slow to react to requests to make room to access shelves or pass through . In my opinion a monitor of some kind is necessary to maintain order as the situation is becoming untenable . It will eventually cause myself and other shoppers to seek other accommodations . If everyone in line would co-operate , things would move smoothly . I’ve been going to the Tuckahoe rd. store for 25 years and would like to continue . Thank you for your time and consideration in this matter .Show lesspaulyplaqs
Great, but with new bugs
Recently when I click on some products the app doesn’t respond, and I have to restart it or give up in frustration. Sometimes it seems to work for the first few items I add to my list, then nada for the rest. It may be worse on Sunday, when the new circular comes out and perhaps not everything is perfect yet. It’s worse on the iPad.
But there are so many handy features to this app that once you fix these new bugs, it’ll be back to being great again.
Old review: 1) your shopping lists used to be printable. Please restore this ability. It’s nice to have a paper list for backup 2) Once you clip a coupon, the product image fades so much it’s hard to see what it is. I barely can tell what coupons I have once I’ve clipped them. Please make it more visible, maybe lightening the picture only slightly and including a check mark over it or elsewhere that still makes it easy to see. I tend to look through the coupons quickly by image rather than text, so retaining the picture’s clarity helps that. 3) maybe I’m missing it, but I don’t see where to find my receipts. If They’re not accessible in the app, this would be a helpful extra. If it’s already there ... never mind! Make these additions and you’ll definitely deserve 5 stars.Show lessSuzynuze
Developer Response
Thank you for the great feedback! We will send these suggestions to the team. We hope to earn 5 stars in the near future!Another Botched Order
Yet again, our order failed to deliver. Allotted time slot of 5:00pm-7:00pm. At 7:40pm I contacted the Lawnide,NJ location and the manager (Eric) was very dishonest. He stated that our delivery left the facility at 5:00pm, which was most definitely false. If my food was out for 2 hrs and 40 minutes, I would have serious concern about the quality of the proteins (chicken) and other temp sensitive materials on my order. Unless the delivery van is a refrigerated unit, this causes a moderate to severe safety risk. After the false claim of the deliver being in route, Eric decided to deface the quality of ShopRites partnership with Doordash. He claimed that the driver was delayed because Doordash was extremely unreliable and not good to work with. This will absolutely be the final shop from home attempt with the Lawnside facility.
I would like to state that the normal delivery driver we have is an excellent gentleman and this no way reflects poorly on him. There is obviously some serious organizational issues with the shop from home department at the Lawnside,NJ facility.Show lesspr1nce Alberto
Substitutions for online orders need to be more flexible.
The app itself is fine and does the job well, but I have a major problem with how it handles your order when something is not available.
As an example, today I went to order four 2 liters of Pepsi products. I had a coupon for 4/$5. Two of the products were not available, and instead of offering other Pepsi products it asked me if I wanted Coke products. Because I can’t add Pepsi products I ended up paying almost the same price for only 2 bottles because the coupon couldn’t be used.
On the same order, I used the “spend $15 of products from this brand and get $5 {order fee} off the order. One of the products was not available and the product offered as a replacement was not part of the promotion. Not to mention one of the products was needed to prepare another product from the group. This brought that subtotal to under $15, so I ended up paying not getting the offer, plus I had products that I couldn’t prepare without going to another store at this point.
Because of this flaw, I ended up paying more than I had to for less product.
When an item is not available, you need to allow us to tell you exactly what we want to replace it with. Not the other way around, where you tell us what we want. That’s not how it works in store and it’s not how it should be with online orders.Show lessXanfan
Very Pricey use fee, Bad substitutions, none offered, and inaccurate availability/delivery times
Pay $15 for delivery and order fees (separate!), then watch as the actual groceries you order aren’t substituted and are out of stock a majority of the time rendering the “service” nearly useless. (When they are, most of the time the items don’t relate to originals). If you call customer service even before your delivery window then expect to find no help, even though they’re permitted to call you well before delivery time, any time of day. Other companies recently upped their delivery fees and despite the selection, I’d be hard pressed to consider with Shoprite. Just terrible. I wish I could rewind time to never have ordered here. There are better options here. Please realize this and change your ways, shop-rite. Or at least don't charge so much for so little.Show lessWillshirefarms
Terrible service at the deli counter
I arrived at the supermarket at 6:15 and placed an order at the digital deli machine. I then did my shopping returning to the express pick up area at 6:50. My order had not been started due to being understaffed so I got on line. I informed the worker I was waiting for a specific order and when it was my turn in line a different worker bypassed me and made the order for the man behind me. He then instructed me I was standing in the wrong location and to move. Really? Should I just stand by an empty express refrigerator for hours and wait? That makes no sense. Makes more sense to inform them I am waiting for my order so they will begin it. Why does the man behind me in that line receive his order 10 minutes ahead of me??? I could not be more unhappy with the service at this ShopRite deli counter. I will not shop at this deli in the future. I realize these men want to go home but I have also been at work all day, am tired and want to go home. There is no reason that at the very least I wasn’t taken in the order of the line.Show lesshannah lackowitz
Deli Delight?????
Yesterday was the first time I went to the deli counter for some cut to order cheese. I was almost finished my shopping and there was no one waiting at the counter so I asked the gentleman behind the counter for some cheese. He looked at me and said, “you have to order at the kiosk. Really, he’s right there talking to me but no, that’s not how it’s done. So I placed my order and roamed around the store for a short time, maybe 10 minutes and went back. I didn’t know where to pick up my cheese, so I had to ask. I then looked through the case for pick up and my order wasn’t there. He said, “what are you looking for” and I told him. He was just finishing it up so he handed it to me. I asked for cheese sliced ver thin. Well every other store I have been to had always placed sheets between the slices because otherwise, you get a clump of cheese, stuck together. Not here. So I got home and ended up with a big blob of cheese that was impossible to separate. I’ll never order from the deli department again! If you don’t want to provide this service, discontinue doing it! Not only was it a mess, the gentleman was rude.Show less230134123
Has potential to be so much better.
Should have a button for each product that allows or doesn’t allow substitutions. Should not allow you to order items that are not in stock. Every single time I’ve picked up my order, the same items I’ve tried ordering are out of stock or not stocked at that particular store. The text messages I may or may not receive in regards to substitutions or order completion are so inconsistent. Once in a while I will receive a message about my order. I feel like the “notes” section is never, ever read by the employee shopper, perhaps that’s just a particular store flaw. A huge pet peeve of mine is regarding bags. There should be options for this. I want the option of bringing my own bags and the option of deciding what I want bagged by shoprite. Most of the time, I do not use any bags at all. I find that all of my orders are so poorly bagged. A lot of times I will find that several items on the same order are bagged all by itself- so wasteful. Most of the time I can’t reuse or recycle the grocery bags because there’s a piece of paper with my last name taped to the plastic bags, with no way of removing it without tearing the bag.
On the flip side, I really like the ease of matching a coupon with an item you’re viewing. I also like being able to schedule my grocery order more than 1 or 2 days out.Show lessNinaV13
Very helpful
To minimize our time in the store my husband and I create the shopping list - a combination of sales from the circular, items we need, and our saved staples. We then set it to shop the aisles and each log into our account from our respective phones. He stats from one end and I start from the other and we can be done in half an hour. It really helps to pick exact items/ flavors although sometimes we need to make on the fly substitutions when items we picked out the night before aren’t available.
Would be nice if items I checked also reflected on his phone in real-time. At least once last-minute changes made on my iPad before we left didn’t sync. And it’s annoying but predictable when specific sake items are not available in our store when I shop by next week’s circular on Saturday night. I have to remind my husband to check the notes at the bottom.
But all in all I like it.Show lessSzQ2z
Terrible
You pay for convenience. I pay the extra money to have someone shop for me because I have a new born baby who is very hard to shop with. I was available before my selected time and called to see if I could pick my order up sooner. I get there at my new time and text to check in. 25 minutes goes by and still nothing. People are coming after me and getting their order before me. One hour after sitting there (30 minutes past my original time) my order is still not ready. I call and speak to a woman who said she tried to call me to tell me they were behind but no one answered. No one ever called me. She then proceeded to tell me they are very behind schedule and I should go home for about 45 minutes and then come back. I was frustrated but I left. I pull into my drive way and Shoprite calls and said they were in the parking lot with my order and couldn’t find me. So I left for no reason. If I had the time to sit there and wait for over a hour I would’ve shopped myself. I paid for convenience. Very unprofessional.Show lessKJBJCD
