Leave a Review ShopRite
Catering Service
I am a new Shop Rite Customer. I visited this morning before work, I was greeted by a very nice security guard-who thanked me for being a front line worker, my reply-thank you sir, you are a front line worker as well, he then told me he was an EMT-and he understands the necessity of health care workers. WOW!! Awesome start to my day!!
I returned later in the day, the same security guard recognized me and said back again? When I said I was back to pick up a catering order he led me to the nice gentleman who was taking care of my order. I am all about excellent customer service and what I experienced today at Shop Rite was exceptional. Also to note:the food was amazing, my children and I celebrated Thanksgiving today due to work schedules on Thanksgiving-Shop Rite has a new and loyal customer and I will spread the word
Thank you for the kindness shown to me today, thank you for the exceptional catering-thank you for being a light in an uncertain world. You are truly amazing front line workers and I am grateful for the care shown to me today.
CherylShow lessCheryl Ann Hine
Website and services
I normally do not like to give reviews but I feel this is necessary. I feel like your website needs updating. I shop at PeaPod as well and Wholefoods and both websites are better in terms of functionality. Your website tends to be very slow and add items I do not add to my cart. Also, it’s an entire process if I need to update my order. I should be able to update easily.
In terms of the pickup/delivery services, I have been very disappointed. This might be the last time I am giving ShopRite pick services a try. I receive poor quality fruits and vegetables and when I call and complain, your reps are not helpful. For example, my cauliflower came with a dead mosquito. When I called ShopRite I was told there was nothing they can do and that I should just simply eat it that way. Very disappointing! Another thing is that some items don’t come because your reps say they are not available but when my husband walks inside the ShopRite while picking up an order, the store is fully stocked. That being said your pickup/delivery services need to be better managed.Show lessg gn CD f D's D's sstfgg
Clipping online coupons and problem with produce
When you unclip a coupon by accident and try to reload it always comes up with ERROR. FOR EXAMPLE I loaded a coupon but hit the load button a second time so it unclippef the coupon and when I hit it again it comes up ERROR AND WON’T LOAD NO MAtter how many times you hit it or go out coupons section and then come back to it. The coupon is good till August 8 so it’s not expired. This dames problem has been happening for months. Why don’t you fix it????? What good is the coupon if you can’t load it ?
There are always fruit flies in the produce dept. and I’ve seen the staff putting wet onions and potatoes out sometimes and ShopRite strawberries always have bad spots in the container.
The checkout line is too in late afternoon 4 and 7 pm. . If you get anything frozen it’s melted before you get out of aisle 10 to a register. Why don’t you get self scanners like stop and shop. You scan it , bag it and pay at a self checkout
You would save on waiting in line, checking out at the register and bagging time at least a half hour -to an hour if you have a full cartShow lessdzshopper
Shop from home pick up
I shopped a day in advance for curbside pickup. I selected a time slot and came to pick up at the appropriate time. After sitting in the car for 15m I was informed “you are still being shopped and did you get a phone that we are behind”. I replied no, heard nothing. The associate went back inside. Waited another 15-20m. Called customer service who transferred me to curbside. I explain I have been waiting. She said “did u get a text your order was ready”. I said no I didn’t receive any commutation. She said she was finishing up my order. I said should I stay or come back. She said she’s working on paperwork. I asked again should I stay or leave. I was told “you can wait or you can come back tomorrow honey”. I left! At 636 I received a text that said my pickup will be ready 530-6pm. I was there at that time. My order was NOT!
The worst customer service and system I’ve had to deal with in awhile. Personally I had surgery 2 days ago. I needed to utilize this service because I can’t move much. Sitting in my car is difficult too. Communication and less attitude would have been fine and there would be no reason I would have to write a bad review. And for the record it was a small order. Had I felt better I could have shopped my order in 30m.
I won’t be using this service again!Show lessMBF~
Developer Response
Hmm, that sounds like an issue you've been experiencing in one of our locations. If that's the case, please call 1-800-ShopRite so we can assist you!Applause
I want to commend everyone at the Watchung and Clark stores. During the pandemic I shopped from home and picked up my order in Clark, since Watchung, my preferred store, does not offer this service. Over the decades I have always been more than happy with my ShopRite experiences. The employees go above and beyond assisting you as you are shopping and you could not find a more courteous group of individuals. I applaud their courage and dedication for coming to work every single day to serve the public. It is not easy to wear a mask all day long but yet they do
It to ensure that we the customers are cared for. God bless everyone at ShopRite. On another note, it’s time for the watch on ShopRite to the upgraded. The facility is old and should mirror the Clark and Gillette stores. Customers deserve the upgrade so that shopping is a more pleasant experience. I would also hope that they start to provide Boar’s Head products at the deli counter.Show lessprincipalGee
Terrible experience!!!
Worst customer service ever! I’m a single mom of 2, ages 4 and 6 and it makes it very hard to get groceries!!! Even doing pickup, slots are scarce. So for starters, Jessica from ShopRite at home was very rude and unprofessional!!! I could not believe how she behaved. I went to pick up my groceries and after getting there and jumping through hoops to get there cause of this pandemic, they tell me my payment wasn’t completed. I was confused because when I made the order, the payment posted to my account immediately! Now I wasn’t thinking to bring my card since I already paid online. Now I go outside and call my card and sure enough it says the money was taken out! I call the card back to check the transactions and then there was a refund only after they canceled my order. I call to complain and Jessica says it’s my fault that I left without my groceries and there’s nothing she can do to help but tell me to place it again for another day! No empathy and no help. Then says my payment declined when it showed it processed on my online statement that I was willing to show! She stated it didn’t matter and they wouldn’t waive any delivery fee or help me in any way for the inconvenience of any glitches of their system!!!! Glad they showed me not all of us are helping each other and sticking together during these times! Hope these glitches get fixed!!!Show lessmeli1177
Developer Response
We're sorry for this experience. Please contact your store's management team or give us a call at 1-800-ShopRite so we can help out.App
Your app is a piece of garbage! Stalls out; gets errors; goes to the wrong place; and wiped out my cart, my list and my reserved time slot!!! 😡
Update: the app is very attractive, has nice graphics & options. Sadly, usage has become even worse, as now there is a wait time (often greater than an hour) just to get into the app. Even worse, my reserved pickup time was four (4!) days away; this after spending nearly 3 hours getting my order into the cart & going through checkout. The ultimate crusher, though, was when I arrived at the store at my designated, reserved time slot (8:00 - 8:30 pm), only to be told that the store was closed!!! Sorry for your luck!! As a 74 year-old with diabetes and a heart condition, this was very sad news indeed. Now I have to physically go to a grocery store (NOT that one - Four Seasons ShopRite), endangering not only myself but others that I come in contact with! Now, it’s six days after my first attempt to use this app, and I’m forced to go out shopping because there’s no food left. So much for human kindness during this awful pandemic!!!Show less🍑❤️🍑🍑🍑🍑🍑🍑
Love Berlin ShopRite
I have been going to this ShopRite for years. I love one of the cashier in particular her name is Maureen she has been there for several years she is so nice always great a big smile and so sweet. Another beautiful experience I had was on my husband 50 th birthday . He is now 53 years old. He had a stroke at 49. I went to get him a birthday cake and the manager ( nice guy is a-shame I don’t know his name) but he asked what kind of cake you are looking for . I explain about my husband stroke and he said the best cake is strawberry Chantelle cake. Till this day that is the cake I buy for all our birthday. The beautiful thing he went to service desk and said this cake Is for her as a gift. I will never forget that. I always say hi to him . I go to ShopRite like 4 times ax week they always have great prices. The store is very clean , stocked and is very nice all great service. Keep up the good work . Your loyal customer ritzy .Show lessnewyork yankee
Worst customer experience
I have never been more disappointed in a service than this one. I used the app to order food today for pick up as it is my only day off to do so. I scheduled a time slot for pick up as to save time. When I arrived at my scheduled time i was told that my order had not been shopped and they were two hours behind and they apologized for not calling me to let me know. As you can imagine i was upset that I now lost out on a whole day of food shopping that had I known this service was ineffective I would have just gone food shopping. They assured me that i could pick up my order later in the day and it would be ready for my at 9pm. While upset at this I agreed and said not a problem. I received at call at 8:55pm informing me they were now 4 hours behind and wanted to push my order till tomorrow and could not accommodate today. I now lost out on food shopping for the entire week as today was my only day off. Had they just told me when i placed my order they were behind to begin with I would have never used this service and would have went. I now have no groceries for the week and no free days to go shopping until next week due to work. This was the most horrible worst service i ever had and now I’m without groceries for the week.
I reccomend never using this app or serviceShow lessDarren Passarello
Favorite App ♥️
I truly don't know what I would do without this app! It has changed my life!!! I can now spend more time with my family, also not lose my mind inside of shop rite with 3 kids!! I was spending so much more money going inside with kids because they we're just tossing snack after snack in the cart! Now I get the ones they love and can keep on top of there stock they need. This app is convenient! Saves your past orders so all the stuff I get weekly is so easy to just add to cart instead of looking for it. Also during the week if I think of something new I need that I don't want to forget to get I just open the app and add to cart then and it saves it for me till the weekend when I place my order. Props also to the Nutley NJ shoprite women who pick me awesome produce and always call me and are so helpful if something needs to be switched out!! Thank you guys for being awesome!!!
♥️-Leone MomShow lessAsjleone
