Leave a Review Vidanta Resorts
worked better last year before Jan 2020 update
Used it last year at cancun and Vallarta and in Canada to plan and book reminders. Loved it then. Since update last week the app is essentially useless for finding out what is going on or booking dinner reservations. Pages don’t load or it crashes. Problem might be made worse with the limited and very slow basic internet from Vidanta.Show lessRM4UNME
Developer Response
We're so sorry that happened! We are currently working to enhance both carrier coverage and our free wifi throughout the resort. We hope you try the app again on your next visit. Thanks for letting us know!Great!!
The app crashes sometimes on my iPhone 6, but on other phones it’s great!! They updated it very well since last year. Only improvement would be an app to tell you which shuttles and roads to take.breezepaw23
Thumbs down
This app keeps kicking me out whether I’m using WiFi or data.grandmapad
Developer Response
We're so sorry that happened! We are currently working to enhance both carrier coverage and our free wifi throughout the resort. We hope you try the app again on your next visit. Thanks for letting us know!Keeps exiting out of app
I’m not sure why I only stay in the app for about a minute and then it exits. Looks really helpful if I could just continue to navigateRiMarie
Developer Response
Thanks so much for your incredibly helpful feedback. We are currently working on a fix for this issue and are happy to say it will be rolled out in the next app release.Great app for phone!
This app is fast and easy to use. Load it before you arrive so you can plan your holiday from the moment you arrive. It makes navigating the huge Riviera Maya resort much simpler. The directions and gps directed walking maps are essential for quick navigation around this huge property in a jungle setting. The pathways between the various lodging facilities and transportation network are an enjoyable maze however they do take some getting use to.
The restaurant descriptions and store hours are very helpful!
That said, the maps are low res without much detail which is ok because the buildings are marked pretty well and there is plenty of staff to direct you.
Bon Voyage...Show lessjre401k
No
The app kicks me out when I try to use it. Anything I try to use within in.Davidson191
Developer Response
We're so sorry that happened! We are currently working to enhance both carrier coverage and our free wifi throughout the resort. We hope you try the app again on your next visit. Thanks for letting us know!Doesn’t work
App crashes when you try and book anything and you can watch the battery life of your phone going down every 10 secondsshearduk
Waste of time
The map navigation is awful, you can’t find anything.
The app crashes when you are using it.
The search function doesn’t work to find anything.
Everything that I tried to use failed.
Utter trash.Acedanger
Needs help
App seems to think I’m in Acapulco when I’m actually in Riviera Maya. Pretty useless. I specified hotel in Me and still it’s clueless.2002ville
Change to make app more useful
For visitors with reservations at the resort, it would be helpful to have that information appear in the app. Right now, this is just provides a link to the website...pretty rudimentary.Can't leave a review?
Developer Response
Dear Guest, thank you so much for your feedback. Your suggestions are incredibly helpful as we’re always looking for ways to improve its offerings and functionality. Please be on the lookout for further updates and improvements!
