Would be great if actually worked
Can never actually get it to work even when trying to sign in with a passcode
Not working again
Nobody at work can login to their account so we can’t see our w-2 or paychecks or hours
App didn't work
I couldn't log in to the app, no matter how many times I tried. I didn't see any messages of errors. After I verify/enter/put my username and password to sign in. It was nothing. And frozen, I had to restart so many time but the app wouldn't work. I don't know how I could order my medical and dental card. After I chose plans through alight - I think it was a third party of company website.
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No Policy Number, No Email Option
The only option to communicate is to call each individual provider. There’s no in app email option. I have called and emailed several times in the past few months so that I could be prepared and have my insurance policy number ready for an optometry visit, and still I have not received my insurance card. Am I to call each individual provider for my employee benefits to request a separate card? Overall this app has been unhelpful, I can’t even see my username. This app needs major improvements to be effective.
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Disappointed
Signing up for benefits and the app will not let me finish
It does not work
It does not work at this time.
Newsletter
Information provided is pertinent and helpful. Format is easy to navigate and read.
What’s the point
Half of the links that are provided just send me to a page with a phone number. What’s the point of having the app if I still have to call to get the information that’s suppose to be provided.. half a** app.
Sad
Sad that it is going away by tomorrow
Smart Ben could be smarter
To enroll it was great. Very user friendly however once enrolled I didn’t see anywhere that I had insurance/ was actually enrolled. I only got a medical card in the mail and when I called the dental insurance company listed on the app they said they didn’t have me registered. I think once enrolled the app should also include the corresponding member numbers or have some sort of confirmation that enrollment is successful and that the benefits are now in effect.
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