Leave a Review Renpho
Doesn’t seem to save weight unless I actually have the app open on the screen
My preview smart scale died and so I had to get a replacement. One unfortunate thing about this scale is that it doesn’t seem to save my weight measurement to my account automatically unless I have the app open and on the screen while I weigh myself. This is extremely disappointing as the old scale would just send the measurement to my account automatically without me need to constantly reopen the app as I weighed. If it is connecting to Bluetooth why can’t it just tell the app in the background?! Most of the time when I’m weighing it’s before or after a shower and my phone is not in the room.Show lessKyleJN
Friends feature suggestion
Great app, especially for the weight/scale. For the circumference/body tape, I feel like descriptions similar to what was done in the weight (whether our values are low, average, or high for our age group) would improve its value to the customer.
One area where I feel this app lags is with the friends feature. Though you can add friends and see their stats, there is no easy way to compare our stats to our friends (ie. viewing both on the same screen). Scrolling through friends stats without a point of reference (ie. our own stats) makes the experience less meaningful or worth doing. I’ve found it fun to compare my measurements with other friends and family members and feel like the ability to view our stats along with theirs on the same page would greatly add to the functionality of the app.Show lesslybron8
Developer Response
Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Regarding your suggestion, we will forward it to our technical department for improvement. Sincerely, Renpho Customer Service TeamConstantly logs you out
The scale itself is nice and seems to be accurate, but every single day I need to log back into the app, which is very annoying and also makes it so that you need to bring the phone into the bathroom with you anytime you use the scale. I had another wifi scale that would automatically record your weight anytime you used it and that is what I was hoping this scale did but unfortunately it does not since it always logs you out. Fortunately it does store your password, but it is very annoying. First you need to acknowledge the session has expired button. Then you need to hit the logon button, which takes you to the logon screen, where you again have to hit logon. Then when you get in you have to dismiss the annoying connect to fitbit message. So that is 4 steps I need to take whenever I want to use the scale.Show less800 names later
Developer Response
Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Is there anyone share the same app account with you? If someone log in to your app account on the other phone, then you will be logged out automatically on your phone and you need to log in and set permission for the thrid-partry app again. Please feel free to contact us via email (support@renpho.com) if you have any further questions. Sorry for the inconvenience caused. Sincerely, Renpho Customer Service TeamHas been invaluable to lose weight.
I paired this app with the Renpho weight scale (pretty sure this app is only useful if you have one) and it has kept track of ALL of my measurements, it does show you a few other things like your body muscle and body fat
(but I do wonder just how accurate it is, simply doubts that a scale in general can do it)
I can see all my progress; 20 pounds down since may.... and it helps big time, occasionally the scale needs a 2nd weigh when I step on it suddenly but I’ve had it for probably 2 years now and I’m very happy with the quality of the low to mid price... 5 starsShow lessLuke Szabolm
Great app 1 improvement for 5 star
Great scales and great app! Love that it syncs to heath etc automatically and love the graph section so you can see the changes.
Only 1 improvement needed for a 5* is for the ability to have two phones log into 1 account so my partner can view his details on his phone and i can view mine on my phone. We tried setting it up that way but it logs you out on one of the phonesShow lessAmyHill26
You get what you pay for
The weight tracking is super useful for me. However, the body fat measurements are definitely not accurate. I dropped 20lbs and became significantly more lean, however, the scale only reported I dropped from 15% to 14%. At the end of the day, if you want to know your body fat with accuracy, you need an expensive machine, not a $100 scale. I still use it every morning because I like the charts of my weight over time.Show lessGrizzlyXXX
It’s a ballpark estimator
I’ve used Renpho app/BT scale for 2 years now. The measurements of BMI, Body fat %, and metabolic age are all estimates.
Have you ever looked at the charts that say you should be a certain weight for your height and thought it was an unreal expectation? I have. I’m 6ft tall and 215lbs. According to those same charts, unless I weight 170lbs, I am categorically considered “Overweight”. I have 35lbs of extra muscle on me and that isn’t considered or adjusted to the archaic measuring system. I have to drop from 169lbs of muscle mass to the “Normal” range of 109lbs-131lbs to have a “Healthy/normal” rating.
The body fat % is easily 5% off. I have had Professional’s measure me and tell me I am 10/11% body fat vs Renpho telling me I have 17.6%bf.
My experience is to use the scale just for the historical measurements and weight loss charting. I like that it graphs everything into a timeline so I can look back and see my weight gain/loss patterns. I wish they would have more advanced calculations to be more accurate for my height/weight/fitness.Show lessBrymall
Feature request
I have the scale and the tape measure. Super happy with both! I just wish that I could also add wrist and ankle measurements in the app. Maybe for most people those don’t change much, but mine do.
Very excellent products and money well spent. I was paying an expensive membership fee mostly for the monthly inBody scans... this isn’t as in depth as that, but it’s much more affordable and i can justify spending on a comprehensive scan every 6ish months if I want more information. This does just fine for my daily/weekly/monthly self tracking. I still see and measure progress well enough for my needs.Show lessamc303
App requires account
Given that this scale connects using Bluetooth it's unjustified to require users to make an account. Talk about unnecessary data collection and security risks.Vbestcoast
Great Scale, Nice App
Very happy with my purchase. The scale works well and provides a plethora of data. It works seamlessly with the app, which needs to be open on your device when using the scale. Initially it was only giving me weight & BMI but that was because I stepped off of the scale too quickly. Now I get the full data. When the phone makes a tone it tells me the data has been fully collected.
Always room for improvements, the text below the trends chart icons are light grey and a teeny tiny font that I literally can’t read what they are measuring. Changing the theme didn’t help. Please darken (or enlarge) the words below the icons so we can know what measurement the graph is sharing. Other than this small tweak you have an elegant and very useful app. Well done.Show lessLunn Lunn
Developer Response
Dear Customer, Thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Regarding your suggestion, we will forward it to our technical department for improvement. Sincerely, Renpho Customer Service Team
