Leave a Review Renpho
Password issue
The problem with the App it asks for password every time you log in although the password is saved.Kris_Prasad
App keeps spinning
I bouught the scale and paired the scale with the app. It worked fine for first couple of days, but after some days, the app did not work as expected. The circle in the app keeps spinning, waiting to get data from the scale. I tried resetting the scale and removing the pair, but it works only once for every 10 times I try. This is not a good experience and I am no able to track my progress, the main reason I bought the scale for. I have also tried troubleshooting the issue, it just sends the error message to Renpho but nothing get fixed.
I would really appreciate if anyone can help me resolve the issue.Show lessdeepc20
Supports multiple people well but can’t switch from guest to cloud user
It is surprising that once choosing guest mode, there’s no way to switch to registered cloud user. The profile setting should allow this change and import local data into cloud and sync across devices.
Highly recommend to support this feature.Thomas Qiu
Great app!!
No issues so far over about a month of use. It syncs up for my wife and I separately on separate phones for the same scale. It looks like a lot of the negative reviews are from years ago, but it has been a great product so far. I am unclear about what “athlete” mode is, but since I run and work out 5 days a week, I put that on and it changed certain measurements. Maybe it changes the BMR? Who knows but I would like more descriptions on that cause it definitely changes things. Other than that, great up!!Show lessLiquidMetal99
Love this app
I have been using this app and scale for two years and I love it. It is easy to use and has a user interface that is simple and fun and great information. Please don’t change the user interface and clutter it up with useless features. Most app get worse with upgrades and companies look to monetize their customers further. Only suggestion is replace product page with link to products and instead offer education to help us understand the meaning and relevance of the measures. How is age calculated? Why am I drinking a ton of water and the water measurement is barely moving? If I’m losing weight what is the ideal ration of muscle mass and fat loss? Do I need to eat more protein if the muscle mass goes down. I’m sure others would have more questions. But overall 5/5. Thanks.Show lessCarokynt
The Newer Scale Models are Best
This scale is perfect! However I do warn NOT to switch the settings to athletic mode even though you might be working out 4 or more times a week.
The athletic model will not show you your accurate body fat percentage. (It will guess lower than you truly are). I’d best leave this setting alone and aside for the body builders and not any other athletes.
Also I’ve had an older model I believe and it wasn’t hitting the same weight when testing the scale. This might be where the bad reviews are coming from or it might have been low on batteries. 🤷♀️ Just check your weight twice in a row of your scale seems to be faulty. If faulty change the batteries. If it’s still an issue buy yourself a new scale. The new scales aren’t bad and super accurate 🙂Show lessstrawberryrevenge
No way to hide your data? Insanity - UPDATE
UPDATE: Thank you to the developer for responding quickly. I deleted my account and started over creating an account on my phone as instructed. Now we can all use the scale while keeping our data hidden from family members. I have adjusted the rating from 1* to 4* accordingly.
There appears to be no way to hide your data from other people in your family. A family of four should easily be able to have 4 accounts and each person should have access to their own data, not everyone’s. That does not appear to be the case. If my wife wants to follow her progress and share it with me, then by all means... make that an option. But the fact that keeping your own data to yourself is NOT an option is laughable. Completely unusable from my perspective.
Would change to 4 or maybe 5 stars if this simple and obvious change was implemented.Show lesssakau2007
Developer Response
Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. If you want to keep your data private, then you can ask each user to download the RENPHO app and install on his/her own phone and register his/her own individual app account respectively. Please do not add the other users as a friend if you want to keep your data private. Renpho friends can view the trends page of each other. The scale can pair with several phones/iPad, but it will only connect with one phone/iPad at the same time. When you weigh, You'd better open your app and make sure the scale has connected with the phone/iPad which you have logged in to your Renpho app account, so that your measurements will sync to your Renpho app account. The scale can be used in 2 ways: 1. You can use the scale with the app open and have the scale synced with your phone. The measurements are uploaded to the app immediately. 2. You can use the scale without your phone. The scale can store 10 measurements. When you open the app and turn on the Bluetooth and GPS(for Andriod) and wake up the scale next time, the stored data will be uploaded to your account automatically. Tips: 1. Please measure with barefoot and wait for the scale to auto-shutoff(about 15 seconds) before stepping off. 2. Please ensure Bluetooth and GPS(For Android) are enabled on your phone; otherwise, the scale will not connect with your phone even if you open the app. Please kindly contact us via email (support@renpho.com) if you have further questions. Sorry for the inconvenience caused. Sincerely, Renpho Customer Service TeamText size and color
I think the scale and app work very well together, however the text size and color are very difficult to read. I would like to see the interface more like that on the Fittrack app. It is much easier to read. I would like the option to increase or decrease the font size and also change the font color. It would also be nice to be able to customize the dashboard or add a page to move seldom used tiles to. If the number of tiles were reduced then the font size could be set to a larger font. Other than this, I have enjoyed using the app and I have had no problems with it.
If these options were added I will change my review to 5 stars.Show lesskaratemomtx
Add handy hints.
Love this app and scales. My only feedback would be if there could be tips added when you tap on a specific measurement. Eg. When you tap on your bone mass, if it could give you a tip on possible things to try to improve bone mass.8e11s
Love the app
Love the app, really helps me stack on track. The data and graphic tracking of progress against various health metrics is both helpful and motivating.
I have a long term goal to move my metabolic age in line with my actual age and I think it would be good if the app could track metabolic age in years and month with a reference of your actual age so you could see if these lines are coming closer together or moving further apartShow lessandyaintimpressed
