Leave a Review Alder Security
App opens slowly
If it was really an emergency, the app isn’t reliable.Vauda1
AWFUL!!!
WORST CAMERAS EVER!!!! Not worth the time or money. DO NOT PURCHASE!!! Very clearly cheap cameras and the app does not connect properlysteve-ie
It’s a scam.
I never signed a contract and was told this would be a very low payment with my other subscriptions. Someone I’m still paying for it after I no longer live in the house and I can’t get rid of it until 2025.Waves blouse
Edit-
Okay after having the app a while, there are a few things I realllllly hope you add/change soon. I want more options for notifications within the app itself and for each camera. For instance, I don’t want a notification every 30 minutes at night when a moth flies by my driveway camera. But I don’t want to have to turn off the notifications all together within my phone’s settings. And I would love a separate notification with sound all together when someone rings the doorbell. Like, I want my phone to chime when that happens. With its own individual sound. Also, in the “activity log”, when I set an alarm or turn it off, it simply says “user logged in”. I’d love for it to be a little more descriptive by saying “set alarm away” or “disabled arm stay” for more information to refer to. Seems like it’s people on here complaining about the company itself - which isn’t where that kind of review belongs to start with - and a lot of reviews seem to be total rubbish in general. The app is decent. There’s definitely some bugs and such that could be improved but overall, it’s simple to use and gives me what I need. It does support Face ID. Allows me to view all cameras together on a single app (although sometimes it seems to have a hard time connecting to the equipment). I can take video, screenshots and talk via the cameras. Hopefully there will be more updates in the near future to address some of the small issues.Show lesshaihalie
Why do I have to keep signing in??
Okay so the app is okay overall but there’s like a 3 second delay for the camera notifications. The most annoying thing is that I have to sign in every time I get a notification. No matter how many times I select ‘remember me’, it still doesn’t. The app also needs an update that includes face recognition with the iPhone. Like at the very least, developers need to do something because it’s really inconvenientShow lessaajwscrd
Not worth it
The app barely worked. Cameras would take up to 5 minutes to load if it loaded at all. Some days only one of three cameras would load after 10 minutes of trying. It never sent alerts when there was monitor detect in either my mothers or mine phones. Not worth it.s in hryue
Push notifications
I just got the system and I am disappointed that the push notifications don’t work. I am not aware if anyone pops up at my door or my back camera. I hit allow notifications and I am not receiving any notifications. What else do I need to do or can this be fixed? Thank you. Well I just called technical support and she was very helpful and I got the issue resolved. Can you please add that when the notifications pop up that when yoy hit the notification that it automatically give you the “right now” video in real time so that time have not elapse between the notifications and you actually seeing the video.Show lessBrwnsugamomma
Bad reviews aren’t indicative of this company’s service
I recently got a really great and affordable package from Alder. The sales rep (Shelby) was incredibly professional. Very low pressure sales, just gave me basic information and how it compared to other security companies. The tech showed up within 15 minutes of signing up and installed everything right away. He (Aleck) was incredibly professional as well. The tech even came back to fix an issue I had a couple of days later (issue was on my end, not theirs.) Even today when I had issues figuring out how to navigate the app, customer service was on point and made sure that my issues were resolved ASAP. I’m in Arkansas, and I would highly recommend this company. I feel a lot safer, and sleep a lot better at night. Kudos to the Central Arkansas team!!Show lessKeshaW2006
Dont do it
Terrible customer service terrible cameras terrible company all the way around GO spend your money elsewheresheldon the mad customer
Trash
If you from the southern states...Louisiana for sure..its not worth it...they will sit down in your face and lie...after 3 days we tried canceling bcuz the system didn’t act right...their work is pitiful...wires in plan view to wheres it could be cut...unplugged...don’t waste your time..they told us we had 30 days to cancel..after the 3day we called to cancel and they told us we couldn’t bcuz all we had was 3 days and it was the 4th day...like what!!! Run them offShow lessMad2375
