Leave a Review Starship
Afternoon Treat
So Glad that Costa has now added starship to its delivery service,
The robot came on time with everything I had ordered all packed up lovely with no spillages
Drink was perfect temperature. (Which I was slightly worried about but no need! )
My Daughter was very excited also as she got to get her costa treat without having to go out in town in the rain to the store a total lifesaver 🤖Show lessSmithanna
Have yet to have a correct order arrive
I’m patient with new services. And technology. Allowing for kinks to be worked out. 100% of my orders have been charged, but either wrong sizes of items were sent or items were omitted. The order receipt and the to go print out would have conflicting information.
Fortunately, the resolves the first issue which incentivized me to try them again. But after the second issue, one ticket showing I paid for a drink and the other saying not to add a drink to the robot, seems just careless.
I don’t need a third time to know that I’d have better luck walking across campus to get my food done correctly.Show lessItsbeendone
I’m so charmed by these cute bots!
Honestly hasn’t been flawless, but it’s brand new to our neighborhood store, so still just working out the kinks. In the meantime I got a few groceries delivered with a little Bruno mars to make the experience even more fun. R2-D2 beware! The little Starship bot is cute AND brings me treats!itsybob
Mediocre
I appreciate the convenience of the robot, but the inventory is lacking. The robot delivers from the same local store that I shop at, but there are not nearly the same options from the app as I would find in the store. It’s also difficult to search for items you need - especially when the app has them spelled incorrectly.
The app is not user friendly. You can add items to your cart at any time, but if the store is closed - you can’t see what you’ve put in the cart or make any changes to it until “open hours”.
Also, I understand supplies are low, but sometimes I feel that the shopper in the store is just too lazy to look for an item and therefore I receive a message that there is “no item”. And then I have no option to choose a different item - just a message telling me I’ll be refunded in a few days.Show lessRacheez86
Love - Hate Relationship
So, first off, this is a very interesting, cost effective way to grab a few things you need last minute, without having to go out to the grocery store! That’s the “love” part. Now for the “hate” part. You select all of the items that you really need, and they charge you for ALL of those items, and let you know the progress. Still great! THEN, inevitably, they send you a message 20 minutes later saying that they do not have either ALL, or part of your order. UGH! In this day and age, I get that, but you would think that there would be a way for the app to sync up with the inventory. Especially since they charge you up front, then take 3-5 days to adjust the order amount. Not to mention the disappointment of having to go get the items you needed anyway. So what was the point? If you don’t have what I need, understandable, just don’t allow me to order it and don’t charge me for it. So all in all, IF, you can get what you actually ordered, it’s awesome!Show lessHakswife
It’s good, but need a lot of work.
I really like using this app, but it has a lot of problems that make it hard to use. One problem is that whenever I try to order using this app, the app says everything is out of stock (when it’s not true). I go to BGSU and I’ll try to order from Einstein Bagels but it will say every single one of their bagels are out of stock 😑Show lessZjnae
1st time delivery
We decided to use it for our first time. It was fairly simple (I do have a millennial who helped me). But it was very, very convenient. Thank you for providing this service.**min per**
NAU Starship - You would think that they wouldn’t lose your food after losing it twice before
NAU starship has messed up my order three times this semester. Then they just want to offer you a refund instead of just reordering the food for you. This last messed up order it took 20 minutes just for them to give me a refund and then the place where they messed up my food closed their delivery option and on hop of that it took over an hour to get the wrong order. Making it an inconvenience for me who works on the other side of campus trying to get food before my shift. Don’t waste your time and money!Show lessImpracticalJokersLover2022
Works sometimes
When the food is actually sent out, its wonderful. However, their estimation times have been continuously delayed and not even close to accurate repeatedly. When I order say a burger, I’m told 30-45 minutes. That’s fine by me, but then at around the 35 minute mark, my then 10 minutes left order jumps to 20. It then repeats thin for another 40 minutes. I’ve ordered it as pickup from places a few times and this is the consistent experience, rush or no. They prioritize you back of the line, always. Its a bit infuriating when you order ahead of time, but your friends who ordered 15 minutes later in person get their food a whole 30 minutes before you.Show lessInfinity3arc3
I’m obsessed 💖💖💖💪🏽
I’m a freshman in college and this was my first time ordering food from those cute little robots to my dorm room.I couldn’t be happier !!! gonna order a lot from starship from know on thanks for your services in customer support🙏🏽🦋💖🧚🏽💪🏽!!!kikiqueenn
