Leave a Review Pet Cloud
App Crashes constantly when trying to speak to a live vet
My dog is sick and I’m worried about him. It is after hours for my vet so I decided to try the live vet feature. BIG MISTAKE!!!! It crashes every 10 words you type and you can’t read anything the vet says. You have to keep starting over typing, and can’t read vet advice or questions it makes it very frustrating. Even more with a sick puppy. Please fix this. It doesn’t crash any other time.Show lessANJAGB
Providing information
When asked about what kind of check up you can only submit one thing. I also able to provide information about if I met my deductible.Ace Tupi
A+ insurance
I have had 2 other pet insurances in the past. FIGO is hands down better in every way. Reimbursement is quick and direct deposited to bank account. Creating claims is super easy! Online vet chat option is such an added plus on a weekend when your vet is closed.LHodulich
Helpful but crashes constantly
It would be really good if it didn’t crash every time I tried to chat with a vet! I had to keep re-launching the app every time I responded in the live chat. Love that it comes with the option to speak with a vet but it’s hard to do when it closes every second.mollyeh
EASY !
I just submitted my first claim! It took about a minute and was approved on the spot. The reimbursement will go directly into my back account. I wish My personal health insurance was this easy!Missie's Mom
Mocha
Will be nice when you chat with Vet to upload your video from you photo libraryBarcollo ma non Mollo 81
Live Vet Chat Crashes CONSTANTLY
I love Figo insurance overall and the option to chat with a live vet but the connections issues are insane. It crashes between almost every message, I have to close and reopen the chat nonstop, and sometimes the vet doesn’t know I’m still there or not. Major bugs need to be fixed.Alanahhh
Love the app, but the vet chat feature is so buggy!
We have been using Figo for about a year now. They have been helpful with any claims we have put in and any questions we have had. However, I decided to use the Live Vet feature today and I was less than thrilled. The vet I chatted with was great, no problems with her! But every time I went to chat, the chat shifted down below the keyboard so I couldn’t see anything. When I was done typing, I had to swipe backwards and then go back to the chat to see what was being said. Not only that, my app crashed 5 times within a 20 minute chat and it was ALWAYS when I was in the middle of typing something. Every time I went to go back to chat with the vet I was with, it opened a completely new chat with her. I ended up with a total of 6 open chats with the same vet because the app kept screwing up. This was beyond frustrating, as I just an easy way to get advice from the vet, but I kept having to screw around with the app to get it to work right. If other customers had a more dire issue than I had when speaking to your vets, I feel that this would be a massive issue. Please fix this.Show lesss0phsilv
Grateful dog mom
So easy to submit claims and so glad to have doctor access 24/7.CoopBailey mom
Fast and efficient !
Figo is always fast at turnaround times for reimbursement! The portal and app is super easy to use!MBoyer23
