Leave a Review Pet Cloud
Very Easy to Use
I was able to upload my pets medical records and submit a claim in 5 minutes!TFalker7
Thank goodness
FIGO has saved me when my pup hurt her leg and now when she ate something she shouldn’t have. I’m so thankful for this insurance. It is so easy to submit a claim and they process them quickly and efficiently.hsy60
Handy for 24/7 Vet Chat Option
Downloaded the app when the website said there was 24/7 access to a veterinarian available. Great to have at 2am when you are considering a call to the local emergency vet. This feature is somewhat new and needs two improvements: 1) a way to archive the chat session, especially the infographics that are shared by the vet. And 2) It would help if the app handled having a tablet in landscape orientation better so I could use my external keyboard for faster typing.Show lessSTGBubbaChris
App has tons of glitches
The insurance we have is great, but the app has given me nothing but trouble. The newest issue is that I can’t view my claims. The app just spins and spins and no matter how long I wait it spins. I tried to submit for help with this issue on the app but when I try to submit it….it just spins and spins and spins. Frustrating because I can’t see anything that’s going on with my claims.Show lessilovepuppies23
Filing a claim
It was very easy and quick.
Thank you for making this easy.sal-bee
Leo is covered
Easy to file and must have if you love your pet. Otherwise don’t get a petalexhox
My insurance
Awesome!!! I have had other pet insurance, but pet cloud is much faster, more attentive and more technological. and Of course with the support of CotscoMary and Rsy
New version doesn’t allow live vet functionality
The live vet function doesn’t work with the new app version. I’m very disappointed and will now have to take my dog to the ER since I’m unsure what to do and cannot get a vet opinion’s on whether or not it’s an emergency, despite paying for the service thru my policy._52hz
Gizmo
My baby has double ear infection and is a little cranky but that’s to be expected I don’t know how I fill out claims for things like that we went to the vet yesterday and I spent $267 so how do I fill out a claim if someone would help me I’d really appreciate it7161991
App coverage explanation
The app is good I just wish it would explain a little better about the coverage. Initially applying for it it shows well but once it is purchased not so much. It does explain the power ups well but not the preferred plan for example.adan vald
