Leave a Review Pet Cloud
Failed app/ Failed insurance
My dog is in the ER as we speak and I cannot access my insurance due to an error within the app that won’t accept my credentials. I changed my password, deleted and reinstalled the app, used the one time passcode feature, and nothing… Been paying for this insurance for four years and never needed it, but when I do their garbage app has errors. Thoroughly disappointed.Show lessroddsurly
Awesome
User friendly, quick and easy to use app! Couldn’t have been an easier experience. Loved it! Yealady0977
Bugs with chat feature
I’m liking the Figo app so far! Clean interface and user friendly. However, I used the chat feature and tried changing a setting today and noticed a few bugs:
— when trying to toggle the option to display my hometown in my profile, it would turn off and then turn back on. I’m not sure if this is because my profile is already private and it’s irrelevant.
— when using the chat feature, new messages will appear but the chat screen “freezes” at a message above it and I can’t freely scroll down to the new message. I can pull up on the screen to see there’s a new message, but when I release it it returns to a prior message.
— when opening an existing chat from the “Live Vet” page, it opened to a blank white page and I had to force close the app to correct it.Show lesspemelton
So easy to submit a claim!
My kitty just had an emergency visit to the vet and I filed a claim for the first time on the Figo app. IT WAS SO EASY! I wish human insurance companies were this easy to work with. I just hope Figo covers a decent amount. We shall see…Cre8ivechick
Can’t Log-in
Really wish I could log-in through the app as well as make a payment early.Dreyson1973
Excellent insurance
Figo is excellent because their claim process is straight forward and they pay quickly for covered items. They also interact with the vet for you. I like Figo a lot.Joeydog64
Beat Pet Insurance Ever!
Super easy to submit claims! Great technology platform and better instance than we previously had with another company. They are responsive, keep you up to date and pay what they guarantee. I highly recommend Figo! We are on year two and have no plans of moving to another provider. 🐾🐾Ginger🐾
Injury claim
It was super easy to be connected with somebody and file a claim much easier than it is for humans! 🤣me carlson
Scam
After about a year, the company will double or triple your premium and blame rising vet prices though my area hasn’t increased and my dog has a clean bill of health. We’ve never even made a claim and the company wants nearly $250 a month. Complete shame how the company gouges and takes advantage of a service we so desperately want to protect our fur babies with. It’d be smarter to set aside the $250 a month for if something actually happens instead of paying this greedy company.Show lessJJ410
Feel at ease
I love having Figo for my dogs insurance. I feel more relaxed knowing if something happens to her, we can afford to help her. Thank you193728472
