Leave a Review SRP M
Okay
The app is okay. I like that it links you to helpful information like explaining accumulated credit and friendly hours. Notification always comes through so no issue there either. I’m still getting used to m-power, so far I don’t like it, but appreciate that this option is available. I still follow my previous easy 3 schedule, as I get used to it, but see no real difference in my usage. My biggest issue is that it does not allow debit and credit cards as a way to add credit to my account. The pay stations are not an option for me right now so I try to keep what I can as convenient as possible. My direct deposit goes to my cash app, so the app not accepting the account and routing number was frustrating. I tried with my credit card as well and same issue. Also, being forced to keep an unused bank account open is likely going to be the deal breaker. Yes I could transfer from CA to my bank but I no longer have that debit card since the account is supposed to be closed and I have money on my cash app debit card. This would be the main reason I switch back.Show lesswhich wytch
Update Awful
this most recent update to the app is awful . I like to track my usage day-to-day especially during the summer that feature is gone.. it only shows prior day. App is glitching and not loading properly even after reinstallingemb515
Needs a tune up
Typically the app is very straight forward and easy to use, but I have recently had some issues with notifications and accessing my profile details. Overall a useful app, but it needs more frequent updates to address the bugs.MarsOrbit687
Developer Response
We appreciate your feedback.Notifications DO NOT WORK
The notifications feature hasn’t worked for about six months. I figured they will fix it. But now it’s just ridiculous. I’ve had the power go off in my house twice now. Which potentially can mess up my appliances especially bigger appliances like a refrigerator. I don’t think that you guys are taking this issue. Seriously because again it’s been six months or more. But if I don’t do my end of keeping money in the MPower box, my power goes out. But your guys are getting your money so it doesn’t seem to matter that we are struggling to accommodate our lives due to your inadequacies. So now instead of dropping $40 - $50 into the box I’m having to put $150 at a time just so that I’m not in the risk of running out of power and I have to set up my own personal alarm so I check my balance every Monday, regardless if I have enough power in there for 30+ days I’m still having to check it every Monday just to make it a habitShow lessHello, fix app
Developer Response
We're sorry to hear you're having issues with your app notifications. We have passed along your feedback, please feel free to reach out to us with any questions at (602) 236-8888.It’s an excellent app but it needs work.
I loved the ease with which all my expenses, purchases and energy use could be reviewed, now with the new iOS 17 update... it no longer lets me view the menu properly, please let your designers know to adjust the menu. Thank you very much!
Best regards.Carlos MarCk
Developer Response
We appreciate your feedback, Carlos.App has issues
SRP, you guys need to have your app reset or something. I was not able to get into the app and was stuck in a constant log in and forced log out loop. It keeps saying something went wrong and kicks me out as SOON as I see the balance amount.The One And Only Casper
DOESN’T NOTIFY - power goes out
Does not notify when power is almost out. please fix this it’s so frustrating I turn on notifications every month and it never works!Kate2448
App Is Not Accurate PLEASE FIX
The app never has the correct balance. It always says we have more than what the box says. And the push notifications no longer work please fix.Richierich480
Developer Response
We're sorry you're experiencing trouble with the app. Thank you for your feedback.Love it!
I love the app everything works well, makes things easier but you guys take forever to take our money, we have other things to pay and have to wait until you guys take your part please fix that
Take the money the same day and process it the same day, instead of 4 days later when we have to add more again🫤 other than that issue everything is good!Show lessKiki_0721
Developer Response
We appreciate your feedback.Ehh
It’s good and all but I hate they take forever to take my money out of my account, please fix that
