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Blood sucking parasites
The app didn’t let me put in my debit card information, it asked for my checking account info. It didn’t say it would be charging me $20 for purchasing power through the app using a checking account.bluefox1012
Payment history
Can you Please add the last 4 numbers from what account the payment was collected on. This would be really helpful when multiple people are paying the bill to know who paid whatLyssH13
Current balance !!
This is my first ever app review. The app is convenient to some extent, but the balance does not reflect in real time. Please change this or add a refresh button. Also would like to have more customization options for notifications and a auto pay function if the balance falls below a certain amount it’ll debit your bank account. The app also looks outdated (for it being new) you should really get another design team working on it.Show lessBoosh 21
Best thing since sliced bread!
Using this app instead of having to drive 10 minutes away for electricity is amazing! You can put multiple bank accounts on there so roommates can pay straight out of their account!
The only problem I have is it only updates the electricity it seems at midnight, I really wish it was real time. Also it would be nice to lock accounts with maybe a special pin, so that anyone using the app for the house can’t put money in from your bank account.Show lessCan't win without ad boost.
Why??
I updated my meter and my box and I still can’t use this app... I know it is available in my neighborhood because I have already called to find that out which is when they sent someone to change out my meter.ash.noL
Update
I like it for now what I love is being able to pay from phone and it comes back on.
I don’t like that the app does NOT reflect current balance!!
I had $6 left and NO power well that was “as of midnight” balance!!! That is a nuisance and should be fixed so the meter communicates with the box and the phone in sync or at least a REFRESH button??!
Also added my 2nd payment method 3 times and it won’t save ! It says it’s been added and I chose default checking and it’s no where on this app. Haven’t figured out yet how to delete the 1 st account?? How do you expect me to pay?? Also waiting on a DEBIT card payment option!!Show lessSuburbandrama
Can’t purchase power
There is no button to purchase power???? This is very frustrating I’m still having to drive miles to money on account while others have the ability to pay on phone. Why is there no button on mine???royal father
Not at all accurate
This app does not provide accurate balance ,and it takes five to seven business days to debit your account sometimes longer. I advise to only use the app in case of emergency only. It causes bank fees and they charge fees as well. Horrible customer service.red1984!
Convenient pay, inconvenient processing
I was steered towards utilizing the mobile app to be more conservative on having to drive miles away to put light. I absolutely HATE that the application does NOT have a REAL TIME UPDATE on your current credit?! It is really inconvenient when you’re trying to prioritize funds and having to reload your application 3 hours later just to maintain SOMEWHAT of an update. I understand technology etc. but with this day and age any organization that puts out a mobile application should be up to speed with today’s technical demands.Show lessCharles Gillete
Alright
It would be so much better if it actually showed you the amount you have left AT THE right time. My power has gone off so many times because it’ll say we have ten dollars left from EARLIER when actually we have like five cents so it is very inaccurate please fix it. Also every time we put money on it through the app, it will take a couple extra dollars off for no reason. So if I put a quick 10 bucks on it I guess I’m only putting like 6 and it takes the rest. Stop taking extra moneyShow less100000000111
