Leave a Review SRP M
Its OK!
But if inane a payment on Monday SRP doesn’t process the payment till a week later and that caused on overdraft free which cost me $35 and plus it’s not accurate on balance. It tell you $12 when it’s actually $6 or $8. Needs improvement.verdugo13
Less notifications
Love the app, and that I can pay right away. However, we recently have not been getting notified that our electric is low! I only get notifications when I make a payment- but none notifying me that we are close to being out. It’s very frustrating.gsoliven
Convenient but flawed
In my household we have 2 different bank accounts set to our M-Power apps but whenever we try to pay with the non default account it still always charges the default account. It is extremely irritating and frustrating.yodaddysuks
Great when it wants to be !
The app is great when it wants to work!! My elderly father is at home with no power because this app just keeps searching. It’s been an hour now and I still can’t get it to work.shellychunk
Great but....
It works, but it logs me out every single time which is super annoying, my fiancé also had the app but this morning while we were trying to put in power, it wouldn’t even load and once it did, it erased all our cards info and once we tried to put our info into the app, it won’t take it. It’s super frustrating. And I called srp, the wait time being 30 min, it asked 4 times if I wanted to be on the call back list and it took 4 times before my request actually went through.Show lessMichelle-19
Usage and Amount left won’t update.
The app hasn’t updated my usage since March 6th(it’s now March 11th). Any money I put on to electric doesn’t go through. Had to go to a Safeway to put money on the card instead of using the app.Spartacus_MMVIII
What happened?
The app was super convenient until it stopped letting me log in. I have deleted the app and reinstall it but it’s the same. I can’t get help from SRP and it’s become a total hassle again. Is anyone else having the issue? I know it’s not my login information because I’m able to log in on line. I need help.Show lessMereMay
Stupid
I added $20 from one of my accounts that had money on and they refunded it back to me. Wont let me add on any more money from the app. Fined me 20$ for a refunded fee. I paid said fee and it wont let me pay on the app. I can only pay in cash now. Why? I had all the nessercary funds in my account and srp messed up then i get fined and punished? BsShow lessEmma Xavier
Srp
Love the app but it takes forever to come out of account other than that its super convenient 🤜🤛DanzaparaDios
Great, little to no issues!
I personally think this app is great. I could see that the only downfall is that your remaining balance on the app versus the m-power box are different but ALWAYS GO OFF OF YOUR BOX!!!! This is the issue that most people are having. I consistently check my m-power box so I have never ran out of power. It’s so convenient to have! I didn’t mind driving to the stores but this is great. Just keep up checking the physical box and you’ll be all right!
5 stars if they fix the money thing, lol.Show lessxpscsillyboo
