Password reset is bad
I needed to use this app this morning to purchase a ticket after taking my car in for repairs. I needed to reset my password, but 45 minutes later and the reset email still hasn't arrived. Luckily I found the cash.
People need this functionality on the fly and this app does not provide.
People need this functionality on the fly and this app does not provide.
What are you guys doing?
The user flow of this app is like the plot of a David Lynch movie. Why does the “trip planner” screen not have a “buy ticket for this trip” button? Why is the map of fare zones buried in a tiny link multiple taps away from the “buy tickets” screen? Why have you made it so challenging for the user to figure out what ticket they need to buy? WHY do multiple buttons just open a safari page designed to look like the app??? Guys. Try again.
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Quick
Bought a day pass. Didn’t have to create an account and can use Apple Pay so didn’t have to enter CC details. Win!
Great!
I downloaded the app, picked my ticket type, paid for it, activated it, and off I went, all in just a minute or two. Love that it works with Apple Pay, too. Nice job!
Good, but could be better.
It’s really nice that we can buy tickets prematurely, however, I have an RTDCollegePass and it would be nice if we could add passes onto our accounts. It would also be nice if we could see the train/bus schedules without the app transferring the request to Safari. The other app RTD Denver (bus icon) is way better for looking up schedules and even shows the estimated tram location. You should definitely think about adding these features to the app, otherwise it’s almost useless for a college student.
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Need some patience
Slow process
Loads up some unnecessary stuff???heavy??
Maybe give a choice of preload just the route needed
I may ride in 3 to 4 routes in a month( so I don't need all the extra info about other routes)
Pick and choose routes at my discretion
Gps/ stops real time are great
No more long time waiting in the cold
It can pin point the couch down to 2 min location
Maybe a light version
Use two fingers map is a pain
I recommend download at use it
Loads up some unnecessary stuff???heavy??
Maybe give a choice of preload just the route needed
I may ride in 3 to 4 routes in a month( so I don't need all the extra info about other routes)
Pick and choose routes at my discretion
Gps/ stops real time are great
No more long time waiting in the cold
It can pin point the couch down to 2 min location
Maybe a light version
Use two fingers map is a pain
I recommend download at use it
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Cannot buy tickets in advance on NYD
I started a new job that makes commuting by the light rail a perfect option for me so I downloaded RTD Mobile Ticketing to buy some tickets in advance. However, I can’t buy tickets in advance because RTD is free today for New Years Day so when I click buy tickets a notification comes up saying today is free and it won’t let me purchase tickets, even for future use when I go through My Wallet. This is a horrible programming oversight. Seems like this app has a lot of glitches to work through to be reliable. It’s frustrating that RTD can be hard enough to use and rely on for commuting and then there are extra barriers like the glitches in this app that discourage using public transit. For such a progress city and a state that cares about our environment it’s sad that we don’t have the leading, most cutting edge public transit. Come on RTD, get your head in the game and be an industry leader!
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Good but no one way ticket available
Love the app but the it only allows you to purchase a day pass... ready for that to be fixed!
Works well for me
Easy and convenient. I appreciate Apple Pay support - it’s not that I don’t trust RTD to store my credit card, but it removes the need for them to do so. One less thing to go wrong.
I notice that the App Store page says that the app supports Apple Wallet, but I haven’t seen a way to store my tickets. Am I missing something?
I notice that the App Store page says that the app supports Apple Wallet, but I haven’t seen a way to store my tickets. Am I missing something?
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Apple Pay makes it work
Apple Pay makes this super painless and quick. Before Apple Pay you had to manually enter CC info every time, or attempt to navigate the Byzantine process of creating an account, and keeping it logged in on the app.
