The Ting device found the problem
We have been having trouble with our electricity and dimming if lights for a year. We received this device from State Farm last week and it found it the problem in less than a week. We called APS and they came out with two bucket trucks and stayed for a few hours. It was exactly the problem that Ting said it was, a loose neutral wire on the pole that leads to our house. They corrected the situation and now we are feeling safer thanks to Ting and their customer service rep, John. Thanks Ting and State Farm. It could have been disastrous for our home but you all saved the day!
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Concern
I like this app, however I have my primary and a second vacation home. There was a brownout reported over the weekend and I was at my second vacation home in the mountains when the lights flickered. However, when Ting sent me a notification concerning the brownout, they did not specify which property. I wish they could be specific. Had I not been at my second vacation home over the weekend, I would not have known which home the brownout occurred in. I would suggest they be addresss specific. Thank you
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terrible service
I am not very impressed with them. The person I dealt with didn't always respond to emails. Therefore I ended up throwing away a fan when it wasn't the problem, because I didn't hear from them for 2 weeks so I thought the issue is resolved. There is no method to the troubleshooting and they want you to leave things unplugged for periods of time or leave your breakers flipped for hours at a time. ended up finding the real issue was a wiring issue with the outlet the ting device was plugged into. I plugged it in somewhere else and it solved the issue. (something the person tried to tell me it couldn't be the issue and instead insisted by water heater, which is gas and doesn't use electricity, had to be the issue or my BRAND NEW a/c which was replaced 1/2 way thru this process and hadn't been turned on yet. (meaning the issue in my house started before my hvac system was replaced) Then she tried to tell me it was other appliances which had been unplugged for a few weeks due to this whole process.
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Good so far.
I like the device so far. Kind of like a smoke alarm. Don’t know if it works until you need it. If the app sent alerts when the voltage went outside the “green” range and provided a time line of how long the event lasted I’d give it 5 stars. I see in the last 24 hours my voltage dropped to 99.4 Vac but for how long and when did it happen would be far more useful. Adding it to the calendar of events would allow one to look for patterns. Right now it’s more like an idiot light on the car rather than an actual gauge.
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Notification of power failure:
We were out of town when Ting let us know it was offline. Upon investigating we determined our power was out, and our energy company said we were not affected. We then checked our thermostat (offline) modem/router(offline) camera system (offline) so we then told our energy company that we indeed lost power and we were added to their list. Ting let us know 1st that it was offline and 1st that it was back online and our power was normal. Thanks Ting for being 1st in a stream of providers to let us know what was going on!
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MUST HAVE IN YOUR HOME!!!
Ting is just an amazing device that I have in my home. It monitors my voltage levels throughout the day and provides me feedback whenever there may be voltage surges or sags. It keeps me and my family at ease knowing that we have experts on Ting who will notify us of any electrical issues they may be detecting in our home or changes to our voltage. They’re always cordial and professional when I have any questions or concerns. ABSOLUTE MUST HAVE, I RECOMMEND IT TO EVERYONE
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Very useful during storms
The device and app are very well put together, easy to use, very convenient. It’s especially useful when you have to leave the home and it updates you on power outages at your home. I love it!
Why full GPS location all the time?
You can tell when security is an after thought for a product and this product is just that. Wanting your phone location (sorry REQUIRING your phone location) all the time is bad practice. You can disable the feature after enrolling by changing it to never (recommended) or whatever your preference is. Also disable Bluetooth access once it’s up and running. Poor cyber hygiene on the front end means bad cyber hygiene on the back end.
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Notifications
Failure to delete old notifications. Notifications over three months old all they do is take up space on my device. You need to have access to delete notificationsMyself. Other than this complain all else seems to be just fine and does a good job, but you do need to have access that I can delete all notifications myself whenever I choose.
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Safe, secure, and then some!
We’ve only had Ting hooked up for ~3 weeks now, but, just having it makes me feel much safer in my home, thus far. Being able to see our usage in real time via the Ting app is a major plus! Brownie points for its ability to make it possible for me to relay the exact time our power went out to our electric supplier this afternoon! ❤️
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