I’ve tried for two months to get service through Q-Link using the ACP discount but every email they send me or when I log in, I end up somewhere showing that I’m approved but I can’t get them to send me a SIM card. I have received some emails from them saying they need more info but the link they give u doesn’t lead to anything saying any about that. Don’t waste your time with this company! It’s only a matter of time before they go out of business!
There is no such thing as unlimited data, and data usage beyond 5GB will be limited to 110Kbps, which is simply not worth it.
Developer Response
We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.This service is the worst service I've ever had. It's free for a reason. As soon as I turn the phone on in the morning the service is throttled for the first 5 mins. It takes 2 1/2 minutes to load an article. After 1 1/2 minutes they throttle the service and you lose connection wait another 2 1/2 mins. for it to load again. Then every minute and a half they throttle again. It's useless. I haven't received one phone call. The one text I got was 3 1/2 hours after it was sent. This company is just a government ripoff. They are charging them for a service they aren't providing. The day I got the Sims card and tried to use it I knew it was bad. So I applied for a different service on the same day. I'm glad I did. I will have this service turned off and report them to the BBB and DCFS who recommended I get it. HORRIBLE COMPANY, HORRIBLE CUSTOMER SERVICE, HORRIBLE SERVICE. Whatever company runs this network has lost me for life. I'm going to use safe link until I get back on my feet and then I'm going back to straight talk.
Developer Response
We are very sorry to hear that you are unhappy with your service/plan. For further assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.This cell phone company is trash complete garbage No internet and calls drop frequently don’t wast your time with this provider all they care for is there profit not our convenience.. throw whole company out the windows including employees smh this is America
Developer Response
We sincerely apologize for the trouble you've experienced. We'd be happy to review this for you, please contact us at: support@mymobileaccount.com with a brief description of the issue.I wish I could rate QLink with NEGATIVE minus ZERO stars. Do NOT sign up with this “government” service. You will NOT get data! They will try to blame it on your phone, but of course when you have access to other wi-fi, there’s no problem getting online. But if you’re trying to access internet through QLink, then no, you’re out of luck. You might have some data at the beginning of the month, or sporadically, but never consistent. They are LIARS. There’s a reason why this service is free, & it’s because THAT’S WHAT ITS WORTH: NOTHING!!!!!
Developer Response
We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.With all the negativity in the world I swear this was a scam or I’d all of a sudden need to add a card to get minutes. When I inserted SIM card and made a random call and it actually went through I was amazed. On every I know and love I haven’t had a phone in close to three years. I used text free apps. I do appreciate this.
Developer Response
Thank you so much for your rating and review! We always love to hear that our users are enjoying our services.My Internet stopped working completely on my iPhone and suppport never called me back to fix the issue
Developer Response
We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.My advice for anyone is to change to a real service provider. Q link is a scam! The app is useless and so is their service. I can't even get texts.
Developer Response
We are sorry you're having trouble with the My Mobile Account app and would love the opportunity to make it right. Please email our support team at support@mymobileaccount.com with a brief description of the problem, your mobile phone number, and the type of device you are using. We will work to find a solution ASAP!If I could give zero stars I would. I’m supposed to have unlimited but I am always having to drive to Walmart or somewhere to get free Wi-Fi. Forget customer service every time I call I am told I am eligible for some promotion I have no interest in. I’m told press 1 for promotion or just hang up!! What kind of crap is that?? Crap that’s exactly what it is!! How about just give me my unlimited data I’m supposed to be getting. I brought my own number and my own phone. I will leave this connected or take to safe link or assurance to keep my number but I’m back to buying my own plan because this one is COMPLETELY WORTHLESS!! UPDATE: After leaving review my data was restored however it didn’t last long. I have unlimited and received a text April 2nd that my plan was replenished. It is now the April 3rd and once again I cannot load most sites as my data slowed to a stop. What is limited?? Nothing should be slowed to a stop and certainly not the day after my unlimited plan is replenished. When I use Wi-Fi in public places everything loads and opens rapidly!! When I was paying prepaid monthly for unlimited through Boost or Verizon there was never an issue and I was able to turn on my hotspot from my same iPhone I brought to Qlink with my number I ported and I could use my laptop. Never a problem..only with Qlink. I guess it’s true you get what pay for. I am going to check reviews for safelink, assurance and others then decide if it’s worth transferring. If so I definitely will. I am also contacting my state representative as they are the ones providing this service and in fact told me to sign up.
Updste: still no service and I don’t even get Broadband or hotspot I’m supposed to be getting.
Customer service is horrible I can’t understand a word they are saying when I can actually which isn’t often.
This app is horrible and doesn’t even show my review.
I have to drive to Walmart to get there wifi to do anything online.
I’m transferring my service to safelink and hoping with all their towers I caa as n get the unlimited everything I’m supposed to get with Qlink but never do.
THE ABSOLUTE WORST!!
Developer Response
We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.The government should shut this cell phone provider down. Not only did they hijack my phone number from another cell provider, cancel the account and create an account in my name with their company (that’s a crime) their data speeds are akin to early 28k modem development. How’s about this? .67M/bps down and .23Mb up! No kidding! A 56K modern would offer faster speeds. SO-Q link hijacks accounts, then give us back virtually 0.0M/bps data speeds! A free deal I want no part of! Shut this train wreck down!!
Developer Response
We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.
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