Leave a Review Service Victoria
NDIS worker screening check
I applied and paid for the NDIS WSC in November last year. I canceled this soon after and eventually received a full refund. I now want to apply again as I have been offered work with an NDIS provider, but my Service Victoria app still says pending for the original application. I need this removed so I can apply again, so I can work. I have been told I can apply ‘manually’ (30 page document) and may take 2 months to process!! Surely there is something you can do to make this easier? Can my original NDIS WSC application be removed so I can get on? I’ve had no other issues with the app.Show lessElfin Q
Developer Response
Hi Elfin Q, thanks for your feedback and sorry to hear your experience wasn’t positive. We’d like to help you with your NDIS Worker Screening Check. To keep your details secure, please send us a message, with a contact phone number, through our website service.vic.gov.au/message. A member of our customer service team will be in touch.Poor quality app
Created an account and deleted it within a few minutes! No multi factor authentication or passkeys, despite storing so much sensitive information about an individual! Trying to get anything done was super annoying, everything leads to in app browsing! Whats the point then, why not use the website?! Also trying to add my existing AV membership was chaos, kept taking me to a page to buy membership while all I wanted was to link an existing membership! Service needs to be more streamlined and in app processing! Needs better security, given the sensitivity of the data stored!Show lessiukswati
Developer Response
Hi iukswati, sorry to hear our app is not working how you would like it to. We’d like to help you fix it. To keep your details secure, please send us a message, with a contact phone number, through our website service.vic.gov.au/message. A member of our customer service team will be in touch.No digital drivers license still????
Come on, is Victoria wanting to be the last state to implement this?Gerxt
Account doesn’t sync with website account
I created an account so I could add my WWCC and Ambulance membership, the WWCC was okay but it only allows you to buy Ambulance membership not add an existing one. I went online to see if I could do it on the website instead-it didn’t recognise my account, I had to create a new one with the same email! My ambulance membership is on the website but because there is a disconnect in the two does show up in the digital wallet! Also, how are we the only state left that doesn’t have a digital drivers licence? How about a digital Myki? 😂Show lesstashimi76
Developer Response
Thanks for your review, tashimi76. You can add your COVID-19 digital certificate to the Service Victoria app from the Express Plus Medicare app. We've shared your feedback with our technical team. We are always looking for ways to improve the app, so really appreciate you taking the time to reach out.Very impressed!
The VIC Government have done an exceptional job with this app. They have made it easy to use and super helpful to not only add other people to your check in, but now adding their vaccination certificate also! I love that I can favourite places I frequently visit, and that you can see your check in history. Thank you for making this app a great and easy resource in this Covid season!Show lesssez112
Add vax status for other people
Need to add ability to show vax status for other people who are checked in with the app in addition to the main person checking in.
*** I have now had a response that the Service Victoria app is working with the Commonwealth to update the app to cater for the deficiency above. This is poor form. NSW has this all sorted on the Service NSW app. This is a poor excuse on behalf of the Service Victoria app. Having states operating like silos is a lack of can do attitude. Service Victoria app consult with Service NSW app and share between yourselves how to get a solution! Service Victoria app it just makes you look incompetent trying to be better than NSW. Just don’t be afraid to ask the question to Service NSW app and work together to find the common goal. This sort of attitude is what the Victorian and Australian population have found frustrating during the pandemic***Show lessCodsy the fisherman
Developer Response
Hi Codsy, you can now add the COVID-19 digital certificates of other people on your Medicare account to your Service Victoria app. Update your app to get this new function. It’s another easy way to show the vaccination status of your family or other dependants you care for when you check in. More at https://go.vic.gov.au/01UEqBCannot link Covid vaccine certificate in iPhone 6
Cannot link Covid vaccine certificate in iPhone 6 iOS 12.5.5 with the latest version Service Victoria 1.15.0. The pop up blocker in Safari is DISABLED.unlucky_user
Developer Response
Hello unlucky_user,can you please tell us more about what you are seeing so we can help you further? Are you adding your certificate via myGov or the Medicare Express Plu app? There is a step-by-step guide on how to add your COVID-19 digital certificate at our website service.vic.gov.au/covid-19/add-covid-19-digital-certificateNot Disability Friendly
So I wanted to add my disabled brothers certificate to the app so when I’m out and about with him and check us in I don’t have to swap between the check in app and my wallet app (Which is capable of storing both his and my certificate! So easy having them both together, just a shame I still have to use the services vic app to check in.).
He isn’t capable of doing it himself let alone having his own mobile device. For some absurd reason I can only add one certificate to the app. It’s easy to tell the developers created this app for the able world and didn’t think once about the disabled/elderly who have carers/family whenever they go out who check in for them.Show lessTigger1746393719375
Developer Response
Hello Tigger, thanks for your review. We’re working with the Commonwealth to develop a future update of the Service Victoria app to include the option of storing the COVID-19 digital certificates of dependants. We're always looking for ways to improve, so thanks for taking the time to send feedback.Unable to link COVID vaccine certificate
Still unable to load COVID vaccine certificate on iPhone 6 iOS 12.5.5 Service Vic version 1.15.0, safari pop up allowed.gredear
Developer Response
Hi gredear, this could be an issue with the settings on your iPhone if you're using iOS 12. Here is how you can fix it. 1. Turn off your pop-up blocker in the browser setting. Do this by tapping 'settings' on your home screen. 2. Scroll down and tap Safari or Chrome. Turn off the toggle next to 'block pop-ups'. Please let us know how you go by updating your review.Success!
Installed a week ago when it first became available not a problem, very easy. Service Vic was the only one available on Medicare at the time. I’ve had nothing but problems with Service NSW seems to download fine from Medicare but won’t connect to Service NSW 1000s having problems. I’m on the Vic NSW border and need both states QR checks!
Congratulations Service Vic for getting the Vax Cert to successfully load and I’ve been using it in Regional Vic with no problems and we haven’t reached 70% yet!Show lessLouiseB3
Developer Response
Thanks for the kind words, LouiseB3! Great to hear our app is working well for you.
