Service Victoria User Reviews

Service Victoria
Service Victoria
Department of Premier and Cabinet

Top reviews

Leave a Review Service Victoria
  • Check in made easy

    I find this app incredibly easy to use. The only things that would make it better is a check out option. I won’t always remember how long I’ve been in a particular store and I’d hate to be caught up in having to isolate for 14 days if in reality I’d left the store prior to a confirmed case being present but according to the app I was still there.
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  • You really need a ‘frequent contact’ function

    Not really here to review the app- it is what it is and it does the job fine- but some feedback for future updates: I’m recently back from TAS and was using their check-in app, they have a function to add a person to your check-in who is then stored for future use. Meaning one person can manage the check-in for a couple/family/friend group at a place and you don’t have multiple large groups standing around one check-in poster at locations that are only providing check-in at the door/entry/foyer.
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  • Cannot download

    If you have an older phone or iOS then it’s impossible to download this app.
  • Working Together

    COVID-19 check in is simple and efficient. Much better than the other systems in use in places like Qld and nsw who require details not required to contact trace.

    Only issue I can see is that there is no way to check out from a location when you leave, this is no different to the other states, however would make contact tracing much easier if this detail were collected. Perhaps enable geofencing capability so checkout can be automatic.
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  • Actually the best check in system!

    I was a bit skeptical from the bad reviews, but this is the easiest check in system I’ve seen. Name, number & done! The app is only for scanning Vic Gov QR codes though (I see a lot of reviews complaining that it’s not working, I can almost guarantee people are trying to use this on non-Vic gov QR codes). The rest of the app seems to be a bit of a work in progress, but it’s updated a few times since I first downloaded it, so it shows that it’s being improved.
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    Developer Response

    Thanks for the kind words, PaddleSnake! Great to hear our app is working well for you. If you have any further feedback you’d like to share, feel free to get in touch at app.feedback@service.vic.gov.au
  • Unreliable

    There’s a lot to like about the SV app. It’s small, it’s fast, it works on all devices. It isn’t invasive!

    But, it also needs to work reliably.

    - The QR codes are too complex (too much data!) and so are hard to scan in anything but perfect light

    - The app slices are inconsistent; when they don’t appear (which is often!), the website is opened instead… and there’s no way to checkin on the website

    - The “skip” button on first launch doesn’t actually work
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