User Reviews: My Hotel Key

Top reviews

  • Worked every time and saved me check in time

    Registration was a little clunky with face detection and the UI/UX is terrible - but it did work every time. A little slow but worked.
  • Disaster

    This app is a frustrating disaster. The camera does not auto zoom and thus cannot capture accurate pictures of any ID

    Ended up having to wait in line at The Venetian for 30 minutes because this app does not work
  • Camera part of the app is terrible

    The camera part of the app doesn’t focus. When taking a pic of the back, there’s no inductors that anytime is happening. I feel like this app is an app that isn’t fully finished.
  • You had one job.

    Accepts the reservation for Venetian Las Vegas hotel and when I tap “use digital key” the app just crashes, even after quitting and restarting the app, and also shutting down and restarting my iPhone 14 Pro. Please fix asap.
  • Waste of time

    App doesn’t work. I have a iPhone 13 pro max and it still can’t read your license or correctly identify you to give you a digital key don’t bother with it.
  • Poor Performance

    I have an iPhone 14 Pro but despite this, the app was unable to automatically capture photos of my ID and face because the built in camera technology is abysmal. The app also has an archaic interface. It’s unbelievable that any hotel uses this app.
  • Great idea - terrible execution

    This app has potential but they are not ready to go live yet. The app navigation is terrible, the ID verification takes multiple attempts. And I’m unable to share the key to others in the room. Save yourself the headache and get a physical key like we had to
  • Doesn’t work

    I keep getting a server error. Seems like it not might be secure and given it takes photo ID information that seems like a major issue.
  • Worked perfectly, bypassed the line!

    Worked as expected
  • So much time wasted of my life I’ll never get back..

    If you don’t actually want to ever get into your room, then this is the app for you. It’s really great for standing outside your door and wasting 10 minutes of your time trying to refresh something that doesn’t refresh, and then having to go get a physical key anyway. So great.

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