So bad NEVER works!!!
This app never worked the whole time that I tried to use it, finally had to go get a real key from front desk and then use that every time. I was checked in, the app showed my room number correctly, but after touching UNLOCK DOOR button and placing the phone on top of the door lock, the door never unlocked!! So frustrating!! Why is this app still in the App Store and why are hotels like Venetian/Palazzo promoting it!!Mpatel_Atl
Waste of time
You’ll be happier just waiting in line for a real key. The app workflow never actually worked, just frustrates you and wastes time. Despite being checked in with the link from the Venetian’s website the app just continues to say “you aren’t checked in”.Justinstephen
This app is crap
Hotels! Start reading user reviews and stop reading sales collateral, this application doesn’t work for your guests!
App kept saying I had to check in from my hotel site before I could get my digital key. It was my check in confirmation page that I was linking to the app from, with no other recourse on how to fix the issue.ames211
It’s almost funny how bad it is.
I saw the reviews and was thinking “oh whatever I only need to use it for this one trip, it can’t be that bad.” Oh it is. It really is. There is literally no navigation, just a refresh button and a virtually empty and entirely unclickable screen. It has a single message that says you need to check in to your hotel before you can use the app. I have checked in…I literally have a room that is ready. There is nowhere to even enter or edit information so it’s not like the app has a clue who I am or what hotel my reservation is even at. I honestly just started laughing…how can someone make an app this bad? I think I’ll just go wait in line to get physical keys, delete this garbage app, and move on with my life.DustinHarman
Piece of trash
As others have said, we wasted our time lugging our baggage to the 18th floor only for this not to work on our room and wait 30 minutes for an actual key. Why don’t I listen to reviews. HEED MY WORD.dftba4life
Terrible
Hotel sends info and the app asks to verify ID and take “ selfie “ which did not work 5 times.
Clearly if it can’t capture a picture after the 5th time then it is not too great.
And hopefully they don’t steal my ID info for other uses.
Not a winner here folks.brewstermom
Does not work
Used this to avoid a long check in process but when I got to my room at the Bellagio it would not work. It was constantly “fetching my reservation “AnnoyedG
Works as expected
Entered in my info and including taking pictures of front/back of drivers license and it found my name. When I got to Las Vegas hotel I was able to bypass the extremely long check-in line and go right to room. It does take about 30 seconds to allow door unlock access once app is opened. Not sure if my private information is safe. Hopefully they have secured it with good encryption.Jimhyt
App did not work with the door
Unfortunately, this app does not open the hotel door. We tried for several frustrating minutes, but to no avail. Waited in line at the front desk for about 30 minutes to get regular room keys instead. The app needs to be tested more thoroughly, especially in mainstream hotels. Otherwise, it’s just a failing use of technology, as well as wasting people’s time.iAmViper
Only Works in Hotel
The app is slightly awkward and it took me about 6 tries before it would recognize my face as compared to my drivers license. BUT we checked into the Venetian today and the linenwas crazy! With this app and early check in, we breezed past and were in our room 2 hours early with no line wait at all. Priceless.Pnowda
