Absolutely terrible
I couldn’t get it to scan the back of my ID no matter what. You can’t go back in the app to try a different ID, and you can’t close the app and start over. So I deleted the app and reinstalled it from The Venetian’s check in screen - it locked up saying the reservation was already being used by another device. 20 minutes of my life I’ll never get back AND I don’t have a digital key.
Venetian - you really need to fix your mobile check in process and develop your own app for Grazie.dcknight
3rd party App for digital check In don’t work
It was cool to have it saw the reviews they had problem tried it same I’d face not match error this is a joke Hotel your better than thatac3keith
Waited for room availability.
Prechecked in on the all no problem.
Got to the hotel (The Venetian)at check in time.
Waited for 30 minutes, constantly refreshing the app. Says “we’ll notify you when the room is ready”.
Called the front desk after the half hour. They said that our room is ready. They admitted the all can be spotty and doesn’t work all the time. Not worth it. Just go to the front desk and save your time.Mattemeo
Doesn’t Work
Listen to the other reviews. You’ll be tempted to skip checking in to use this app but it doesn’t work. I managed to get past the id verification and actually got the digital key up, but it won’t unlock my room. Save yourself the troubleQuotidianmusic
Doesn’t work. At all. Avoid.
The my hotel key digital app simply doesn’t work. It requires you to do all sorts of turnings and twisting‘s to even try to open the door, for no obvious reason for a Bluetooth app, and then still fails. And, every time you tap unlock door, it takes a very long time to retrieve your reservation first. Every time. Like trying right after it failed. It won’t work at all if it doesn’t think you have data coverage even if you just did two minutes earlier. Just don’t try it.TechnoCay
Absolute waste of time
Tried to save time and avoid the lines. Ended up waiting twice as long to get someone to open my room as the key didn’t work. All of the staff I met said that they have lots of issues. The room attendant refused to open my door despite being able to show him ID and the electronic key. DONT WASTE YOUR TIME LIKE MEcian65
Won’t take selfie
Don’t bother wasting your time my iPhone 12 Pro Max won’t take a selfie last step. The app decides when to snap the pic not you so if it doesn’t see your face sorry you can’t get a key. Tried different t
Rooms and lighting, app keeps saying to hold camera uprightDavemanley
A bit clumsy but it beats the checkin line
This app is very clumsy and provides little guidance to get started but it has saved me hours in the checkin line at the Venetian and Palazzo. Note that the only way to use the app is after you checkin at the hotel website (preferably through your mobile device that has this app loaded ) and select mobile key which will launch the app. Only then will it walk you through the process of taking pictures of ID and a selfie. The ID must reasonable match the information on your reservation. I like to also have a physical card so during off hours after I get to the hotel I go and pick up a physical key too. It isn’t necessary but I like having a couple of options to get through the room security line.JHTX800+
DOES NOT WORK
I do not understand why major hotels invest their advertising funds on this program—-DOES NOT SO WHAT IT CLAIMS TO DO. Logged in to check in, download application for digital key —and NOTHING. Venetian front desk or operator were clueless why it didn’t work. Spending my Anniversary waiting for a digital key to work—very frustrating!! Sent my husband to get physical keys, Had to call for security to get keys!! What a mess! Run away from this application!PBnJ~~gq
It’s just doesn’t work as a virtual key
Hands down, doesn’t work. Just go get a physical key before you go up and down, walk a mile then up again. Venetian, get another technology.Celeste Nelson
