myColorado™ User Reviews

myColorado™

State of Colorado Governor's Office of Information Technology

Business

Reviews Summary

Positive highlights

🔒

This app hasSecure digital ID and vaccine records

🗓️

This app hasConvenient way to store and access important documents

🔍

This app hasAbility to filter information for privacy

⚡

This app hasAutomatic vaccine record lookup

🌐

This app hasAccepted for ID and vaccine verification out of state

Negative highlights

🔑

This app hasFrequent login issues, password resets required

🤖

This app hasUnreliable facial recognition and identity verification

💤

This app hasApp logs users out too quickly

🚫

This app hasInability to add certain documents like insurance cards

🔌

This app hasConnectivity issues, app not working during server maintenance

🔍

This app hasUnclear instructions and lack of user support

Top reviews

Most RecentHighest RatedLowest Rated

Needs to work when there’s no Internet

A lot of fishing,etc takes place e we when you have no cell connection tendering the app useless! Especially when asked for a fishing license by an ambitious wildlife officer!

Received a response from developer that app needs to be logged in every so often, or you have to log in again, maybe you could add a property that makes the app offline all the time, this might help people who only have Wi-Fi access occasionally, and no cell service, thinking of homeless, etc, extended backpacking trips, etc

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sale-em-up-scotty

3 months ago

Response from developer

Hi sale-em-up-scotty, we're sorry for any inconvenience. After an extended period of inactivity on an account, users will be required to sign in again with their username/password and complete the two-factor authentication step. Without service, you won't be able to get the verification code. That said, we recommend signing into the app prior to travel to ensure they can access key credentials.

App logs out and forgets password

I pull this application out once a month or so, only to find that face ID has failed, and that I have to log it in again. And then the login fails because the password is not recognized, so I have to do a PW reset. I use a password storage system, so I am definitely using the right password. There is no information on this application about how often the PW must be changed. I assume that someone put a stupid rule in there that requires a change every month. Whatever the case, this is the most unusable app I have on my phone, and my ID is almost never available on the phone when I actually need it.

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Enrique Robideaux

10 months ago

Response from developer

Hi Enrique, we are so sorry for the inconvenience. Please update to the latest version (9.2) and try again. If you're still having issues, please contact our customer support team at https://mycolorado.gov/customer-support so they can troubleshoot. Thank you!

Now working well

Although I originally posted a review about authentication bugs I experienced with early versions, those issues seem to be fixed. The app now functions smoothly for me and does a good job of pulling updated information automatically, such as when I have gotten another vaccine dose. I don’t have experience with offering it in place of a physical ID, and I wish the app offered more specific information about that, as my teenager is prone to forgetting their physical license and blithely saying, “It’s ok; I’ve got the app.”

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adville

a year ago

Response from developer

Hi adville, we apologize for the inconvenience. If you ever have trouble with the app in the future, please contact our Customer Support team at https://mycolorado.gov/customer-support. They will be happy to assist.

Doesn’t work

Just like most things put out by the State this app doesn’t work. Unloaded, loaded for 2 days now, can’t count how many times. Trying to set up an account, new phone follow instructions to. T. Just keeps saying - move left…. Move right… too far… too close move left…. Move right… too far… too close move left…. Move right… too far… too close move left…. Move right… too far… too close move left…. Move right… too far… too close move left…. Move right… too far… too close move left…. Move right… too far… too close move left…. Move right… too far… too close move left…. Move right… too far… too close - &&&&& on & on. For two freaking days. Also had 6 other people try because I thought maybe I was doing it wrong. Nope - my daughter tried for 27 minutes. - yes we timed it.

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Kathleen maree

a year ago

Response from developer

Hi Kathleen, please contact customer support at https://mycolorado.gov/customer-support. They will be more than happy to assist you with getting an account created successfully. Thanks.

My Colorado app is terrible

I’ve had the app since its inception and was excited to have the ability to carry my important information (ID, insurance, car title) on my phone but because the app is SO hinky I’ve had to delete the app 4 times over time in order to re-register so it will work. For lack of a better term it continually kicks me off and does not recognize my log in. I just deleted the app AGAIN to re-register but the camera function cannot scan the back of my license. How is this the only app approved by the State?! Surely there are developers out there that can make this concept work consistently!! Bottom line: when it works, it’s great but it OFTEN does not work.

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Chickenacho

a year ago

Response from developer

Hi Chickenacho, thank you for your feedback; we apologize for the inconvenience. If you ever have trouble with logging in moving forward, we recommend that you contact customer support at https://mycolorado.gov/customer-support so they can diagnose the issue instead of creating new accounts. If you'd like to provide more detailed feedback, please chat with one of our agents so we can discuss your concerns. Thanks.

Don’t count on this app.

So you really hurt me today. It’s practically impossible to get a replacement license now that do offices are so limited. They just want you to renew online rather than just sell you a new copy. But I had to save up for an eye appointment first. Same nothing changed but it cost me a hundred dollars just so I can say to you I checked. When you could have just checked. So anyway no license yet and now the app I have really needed doesn’t work at all. New software update on apple maybe. Just to let people know. Don’t ever trust state apps to to a point you count on them. And in this case since all it does is provide very important docs. Make other plans. Colorado doesn’t give a you know what.

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strmraisr

2 years ago

Response from developer

Hi Strmraisr, we are very sorry for the inconvenience and would like to look into what issues you may be having with the app. Please contact us at https://mycolorado.gov/customer-support so we can assist. Thanks!

Upgrading Permit to License

I think the MyColorado app is a good app if you need important paperwork with you and you don't want to have the hastle of carrying it around with you, however, when it came down to upgrading my permit to a license, i had the hardest time with it. I had a friend that did the exact same thing as I did and it worked for her but I don't know why it's not working for me. it's been almost two weeks that i've dealt with this issue. Contacting them however wasn't very helpful because they would continue to give me the same solutions that I had previously stated don't work. One person in particular has been a little more helpful in trying to get things sorted out but this has taken so long and it's still not working. Plus the response times to my emails/replies to them are sometimes a day or two which is really inconvenient because I want this sorted out as soon as possible.
Overall, the app is pretty good but customer support for me has been a pain.

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CidneyMMoore

2 years ago

Response from developer

Hi Cidney, we are really sorry for the inconvenience. Our customer support team works really hard to respond to inquiries in a timely fashion and our handy Chat feature is a very quick option if you need immediate assistance. Thanks!

Doesnt work

Literally the only time I’ve ever tried using the app for my ID and the reset password function just straight up doesn’t work. Consistently breaks on at least 1 of the steps with the least useful error message ever created- “Something went wrong. Please try again.” How helpful…. Not only that, but they seem to have override the default popups for text somehow and if you click any of the options the app immediately crashes no matter what you’re doing. Lastly, for some reason they decided you could “use” the app without signing in or creating an account, only your prompted to sign in/create an account if you try and do anything in the app. What is the point? Simply not worth using in its current state.

Edit in response to dev response:
The funny part is I DID try and contact through the proper channels first, but it was all entirely unhelpful and the bug submission just didn’t work after I spent the time to try to submit the bug. Not giving any more of my time to do your jobs for you.

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wdczwei0

2 years ago

Response from developer

Hi wdczwei0 - we'd like to hear more about your experience with the app. Please contact our Customer Support team at https://mycolorado.gov/customer-support. We appreciate valuable feedback and ways in which we can improve the user experience. Thanks!

Worked great but may need a few tweaks

Pleasantly surprised by how easily and accurately it grabbed my license, registration, and vaccine info.
Loading other docs like insurance were just pictures which is OK but you cannot pinch and zoom so tough to read. Especially larger docs like passports. The vehicle registration lets you pinch and zoom but maybe it is a pdf.
For 2023, not clear if they will enable the “parks pass” from vehicle registration in that section or if you will just show the logo on your vehicle registration.

Seems like a solid app.

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J in CO

2 years ago

What’s the point if you can’t stay logged in??

It could be so great…. If you didn’t have to change your password every time you used it. This is not an every day app, but when you need it, prepare to update it, go through the forgot my password steps, log back in… what the heck is the point? Simple review: if you’re in your 20’s and need to show your ID all the time, this app is great. If you only use it once in a while, like pretty much everyone, prepare to stand there like an idiot for 15 minutes either updating the app or trying to log in every single time you have to use it, and passwords and logins aren’t stored. Great security, I guess, not really any more useful than paper though.

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WTF_CC?

2 years ago

Response from developer

Hi WTF_CC, we apologize for the inconvenience. If you ever have trouble with the app in the future, please contact our Customer Support team at https://mycolorado.gov/customer-support. They will be happy to assist.