Leave a Review Gosund
What happened?!!
I’ve used this app for one year along with its lightbulbs and smart plugs and used to love it all. As of a few weeks ago the app is sooooo glitchy. First off when controlling lights through Alexa it has the wrong color listed no matter how many times I change it. Also as of lately when I open the Gosund app my Norton protection pops up that’s it’s unsafe, very sketchy…. Also some of the lights show up as offline in the Alexa app and can’t be controlled with voice commands so I haveto go into the sketchy Gosund app to control them. I miss when Alexa and Gosund used to run in sync together and I felt safe about this app without being bombarded with ads. Fix your app Gosund!!!Show less45tz
Good until it’s not
Once you manage to get your app to find your switches, they work great. Setting a routine with Alexa to turn the lights on and off, works great and is pretty darn easy. BUT if you happen to change anything about your internet, say your Wifi name, you will have to go through h-e-double hockey sticks to get the app to find your switches again. I have two switches and had to change our wifi name yesterday….after a VERY frustrating hour and a half, I finally got one of the switches reconnected. I was too annoyed to try the other one. Fast forward to today and I still have yet to get the app to find the switch. Reset-lights blink quickly-2 minute countdown-timed out….over and over and over again. Attempt to connect to GoSund hotspot instead, nope, does not exist. I’ll try again tomorrow but it’s looking like GoSund switches and app may go bye bye.Show lessAtkt9800
Developer Response
Hello, we apologize for the inconvenience and difficulty you've experienced. We are always here to help you. To better assist you, please feel free to reach out to our online customer service email: globalservice@gosund.com. We would love to make things right if you give us another chance.Ads that you can’t disable, despite what support says.
I bought a Gosund product and was fine with it for a while until I started deciding I wanted to use it daily. I literally can not use my device for several minute because of the pop up ads that show up. I have done every step and enabled/disabled every settings as told and 6 months later I still am getting these pop up ads plus they ignore my feedback. I genuinely wish I could return the product but when I initially bought it I was using it as basically a timer so I didn’t notice until it was too late to return. Now I tried to use it as a switch and honestly it would be faster and easier than having to deal with the ads to just get up and use a real switch or power button. App works to some extent but the company and customer service are horrible in my opinion. Use a different smart device/app pairing and save yourself the time.Show less74Y84415
Developer Response
Hi, we are sorry for the inconvenience this has caused you. Our latest up can now disable pop-up ads. Please open the app, click Me> go to Settings> App Notification >Advertising Push (under Display Home Banner). It will automatically resume after a week but you can disable it anytime. Thank you!Love love love this product
I love being able to control my lights in my room without having to get out of bed lol 😂 I know lazy but I work sometimes until I can barely keep my eyes open and the Bluetooth plugs really help. They are easy to setup and no remodeling required lol 😝. I’ve had these for about 6 months now and had no major issues. I would definitely buy more and be willing to check out more of the products this company offers.
You have my vote 🗳
Kira from Harvest AL ☺️Show lessDangallmynamesaretaken
Ads ruin the experience & convenience
The hardware & software work pretty well. I like that there is an alternative pairing technology in case your wifi switches bandwidth intermittently like mine (between 5 Ghz & 2.4 Ghz).
What really upsets me and ruins the entire user experience and almost the whole point of “smart” technologies - convenience - are the ads inside the app. I have already purchased several products from you Gosund. I have run out of electronics to plug in to them. PLEASE stop putting pop up ads in the app. It completely ruins the user experience. I was going to recommend Gosund to family + friends, but due to the infuriating in-app pop-ups, I will NEVER recommend Gosund to anyone as I know there are alternatives that work about as well and don’t use pop ups in their app.Show lessone of the wailers
Developer Response
Hello, we apologize for the inconvenience. Our latest app version can now disable pop-up ads. Please open the app, click Me> go to Settings> App Notification >Advertising Push (under Display Home Banner). It will automatically resume after a week but you can disable it anytime. Thank you!Love the Access, NOT the ads
Three months ago I would have rated this five star. This app is super easy to use. I have multiple devices throughout my home and love that I can turn on the office lights while I’m in the kitchen making tea.
A couple of months ago GoSund started advertising their new products on the top of the app page… Okay, annoying, but not too much in the way. Now a pop up comes up when I open the app. This is beyond annoying! I paid for your devices and am fine to know when you have a new product, but get rid of the pop ups!!!!Show lessKSTOC
Ads when using app… why?!?
I loved this app and the fact that I was able to turn my lights on and off with my phone. I enjoy a lot of features and still to this day use this app. The last update came with Ads… why?!?! Now when I try to turn my lights on or off, I have to exit out of Ads!! That’s insane! I just want to turn on or off my lights! The number of times I accidentally clicked a pop up Ad while trying to turn off my lights to go to sleep is ridiculous. If I didn’t spend so much on all my lights, I would get rid of it, but now I’m stuck. Buyer beware. Maybe it won’t bother other people as much, but it really irks me when I’m just trying to go to bed and I get pop up Ads just to turn off my freaking lights.Show lessKdfulle
App worked great for years, before updates
I have Gosund smart switches, smart plugs, and smart power strips all throughout my house; about 20, in total. They all worked great for several years, as did the app that controlled them. They still work with Alexa and I can manually turn them on or off with Alexa or the app. Since the last couple of software updates, my schedules and routines still appear in the app but they no longer initiate. Also, when I am away the app does not accurately show me what lights and switches are on or off, nor does it allow me to reliably control them remotely.
I would have give. This app and these products six stars, if that had been possible, when everything worked. I adopted the Gosund products early on, when it wasn’t clear which products would endure. I bought Gosund because they didn’t require a HUB and their products and app were advanced at the time.
If you only want to use this app and their products while you are at home, and control the switches through your HUB, their products might appeal to you, however, if you plan to control your lights remotely or want them to turn on or off on a schedule, this might not be your best choice.
Until such time, when they update the app to hopefully bring back all of its functionality, I cannot recommend it.Show lessA&P Student 2010
Developer Response
Sorry for the bad experience, and we'll do our best to fix it for you. Please contact our online customer service email: GlobalService@Gosund.com, customer service will cooperate with you to solve any problems you have. Thanks for your support!App is now glitchy
I’ve had 2 smart plugs and 4 of the smart colored bulbs for awhile now everything has always worked really well and I’ve liked it.
However, with the most recent update the app doesn’t work well. My two main problems, the status of the plugs/ bulbs is often wrong. They will say on when they are off and off when they are on. The other issue is the groups keep resetting. I have two bulbs in my living room and two in my bedroom. They are grouped to each room but every time the app closes it says the groups aren’t set anymore. When you click the group to manage it, it shows the two correct bulbs and you have to re-save it. Over and over again have I had to do this.Show lessAhauser48
Developer Response
I'm sorry for what you have been through, have you tried the latest update? Android 5.1.22 : https://smartapp.tuya.com/gosundsmart IOS 5.0.3: https://smartapp.tuya.com/gosundsmart. Please give us the chance to assist you. Kindly contact us at globalservice@gosund.com so that we can work together to figure it out.Used to be great
The most recent batch of updates have ruined this app. After the first refresh which changed the UI the status of devices was no longer accurate. It would often show devices on that were not and vice versa. There have been several patches since the refresh, each one leaving me hoping they would fix it, but it still doesn’t work as well as it used to. The automation features still work but not showing accurate status is a real inconvenience and I hope it gets fixed soonShow lessWrpdHumr
