Gusto Wallet User Reviews

Gusto Wallet

Gusto, inc.

Business

Finance

Reviews Summary

Positive highlights

🤑

This app hasAbility to create separate savings goal accounts

💰

This app hasEasy to split direct deposit into multiple accounts

🤩

This app hasEfficient and user-friendly interface

🕰️

This app hasHelpful for tracking time, paystubs, and benefits

🎉

This app hasFunny and uplifting payday notifications

Negative highlights

⏱️

This app hasSluggish app performance and loading times

🤖

This app hasInconsistent and unhelpful customer service

🤔

This app hasConfusing features like the 'Gusto Wallet' branding

💳

This app hasIssues with debit card delivery and usage

🕰️

This app hasDelayed paycheck deposits and inconsistent timing

🔒

This app hasDifficulty in removing personal information and accounts

🧠

This app hasPoorly tested features like time entry and breaks

🤑

This app hasUnauthorized account access and fund withdrawals

📆

This app hasInability to edit time entries and payroll information

🤯

This app hasFrequent app crashes and functionality issues

Top reviews

Most RecentHighest RatedLowest Rated

Lovelovelove this app!

Gusto Wallet is seriously a game changer 4 me. I started using it bc it connects to my debit card, and it has so many awesome features like early pay, budgeting tools, and wage advances. It’s like having a lil financial safety net in my pocket.

There was this one time when I was rly struggling. My car broke down out of nowhere, and I needed $ fast to get it fixed. I didn’t have enuf saved up, and I was freaking out bc without my car, I couldn’t get to work. Then I remembered Gusto Wallet had this wage advance feature. I used it, and within mins, I had the $ I needed to cover the repair. Honestly, it felt like the app saved my life that day. Without it, idk what I would’ve done.

And that’s not even all. The early pay feature is such a lifesaver too. Getting my $ before payday has made a huge difference in how I handle my bills. The budgeting tools are also super handy—they help me keep track of every dollar w/o feeling overwhelmed.

Gusto Wallet has rly made me feel more secure and in control of my finances. I seriously tell all my friends to download it. It’s that good!

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David8725

3 months ago

Response from developer

Hello! Thank you for your positive review! We're thrilled to hear about your great experience with Gusto’s Wallet application. Your satisfaction means a lot to us, and we're committed to maintaining high standards. If you have any more feedback or suggestions, please feel free to let us know.

Can’t get past the first screen

I downloaded the app for my work but every time I try to open, I get stuck on the “do you want to use Touch ID” screen except that it’s a blank white page because the click boxes are showing above the height of the screen of my phone. I can see them if I pull the screen down but can’t click anything when I do that to move past that screen and when I let the screen go it snaps back up so that I can’t see the text anymore to click on the box to move on. I’ve closed and opened the app, manually signing in each time, and the same thing happens. It’s like that screen is coded for a phone with a larger screen. So can’t use the app because I can’t get past this stage of setting up my account.

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sigymchick

5 months ago

Response from developer

Hello! Thank you for your feedback. Our team is currently working on resolving this issue. In the meantime, please log in to your account via web browser at Gusto.com. For any further questions, feel free to reach out to us at Wallet@gusto.com. We look forward to assisting you.

HORRIBLE SERVICE

This is the absolute worst service I have ever used. Got this app for my job and immediately had issues with clocking in. Now I got my first paycheck which I cannot use because they never sent me a card… I cannot transfer money to my bank account without waiting 7 business days and am unable to use the card-less payment without a PIN which you set up when activating a card (which AGAIN was never delivered) anywhere you go it’s $3.50 for a withdrawal and it doesn’t work without the physical card. Tried contacting them and their “Chat Bot” is incompetent as when you try to be connected with a service representative it says none are available. Sent an email and hoping to resolve the issue but will immediately be letting my company know that we will not be using this service any longer. Just awful really.

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Builtbaby

6 months ago

Response from developer

Hello! We value your feedback on your platform experience. We have several options available for accessing your funds beyond the standard 1-3 business days transfer. Furthermore, we can offer a list of free ATMs and address any PIN issues you may encounter with the virtual card. For further assistance and a deeper dive into your concerns, please reach out to our team at Wallet@gusto.com. We're more than happy to assist you there.

User type: employee - wish it had more things

Loading is a little sluggish. Sometimes it fails to clock me in or out which is annoying. Would be nice if edit clock ins screen had radio buttons for common selections so I don't have to type "forgot to clock in" or " app glitched" every time. (Forgive the personal deficiencies, this does happen a lot.)

When I need to submit receipts, I can't do it from my phone cause the browser redirects to the app without asking. Most of the time my docs are on my phone, making for multiple extra steps and delays until I get to my computer at work. Inconvenient that the app does not have a document upload option or the web doesn't let you choose to continue in the browser.

Otherwise it's fine. It's nothing special and nothing horribly awful. Perhaps a time clock widget could be developed for the Home Screen? Not sure if widgets allow a feature that would still need Face ID to work.

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azlizzie

6 months ago

Response from developer

Hello, we appreciate your feedback here. We would like to take a deeper look into your concerns to provide a solution. Please reach out to Support@gusto.com. We look forward to hearing from you.

Love gusto

I feel very safe with gusto. I have had many fraud issues in the past and I have been very happy with my experience with gusto. I love the vault features and how you can create goals and split your paycheck.
You can get a debit card as well.
I get my direct deposit into this account and my employer goes through gusto to provide a space where I can just my money sit there safe and save for anything I need. You can use one debit card outside gusto to transfer money I believe once a month . You can transfer to an outside bank takes a few business days .
Overall I’m really happy .

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reesemak

7 months ago

BAD APP BAD SERVICE

So I downloaded this app for work and at that time I had a different phone number that I used to make an account, now I have a new phone number and tried changing it to my new one but the only way is to call them I’ve called multiple times and have been on hold for over 30 minutes every time and I had to keep hanging up because I just don’t have time to be waiting on hold for that long. This is frustrating because they log you out of the your account very often and the only way I can get back in is from the number I do not have, so now I can’t clock into my job or look at my schedule for work.

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KaterinaBella

9 months ago

Response from developer

Hi there, thank you for your feedback on this. We require 2FA as one of the security measures we utilize to keep sensitive information in our app secure which is why the number has to be updated with a Gusto representative. We understand that wait times can be a bit long - please consider reaching out to our team via email for shorter wait times at Support@gusto.com. We are happy to help.

Slow Pay- Great for Stats

Our company switched to Gusto for payroll. Gusto claims we will get paid earlier, not true. This is the slowest paying payroll I’ve ever seen. ADP and Paychex to name a couple make sure your funds are in the bank when you wake up on payday. If your bank had early payday, which mine does, I’d be paid a day or two early. Not with Gusto. Your funds aren’t available when you wake up. They aren’t sent until the actual payday and may take as long as 5PM to reach your account. It’s never at the same time.

The app and service are great at tracking your stats, time off, benefits, etc. You have to use a kiosk to clock in. Too bad they can’t get your funds in the bank earlier.

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admiralu

9 months ago

Response from developer

Hi there! Your feedback is valuable to us. Several factors may contribute to delays, and we would like the opportunity to provide clarification and address any additional concerns you may have. Please feel free to contact our team directly at Wallet@gusto.com. We appreciate your understanding and look forward to helping.

This is not a good company

They don’t seem to know what they have gotten themselves into. Their debit card never works, the phone number on the card doesn’t lead anywhere, and they will take two weeks to respond to your email. They seem to have taken too big of a step without any kind of infrastructure. Do not use this company for anything. There is a good reason my company is leaving their services. I can’t access my information.

Edit: Their “customer service” department said I could email them to see if they could fix the issue. I emailed that weeks ago and never got a response. Now I am literally inside a doctor’s office trying to use my HSA card and it declined. What a horrible service and company this is. Avoid at all costs.

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Carlohernan

10 months ago

Response from developer

Hi Carlo! We appreciate your feedback regarding your experience. There may be various reasons for your debit card experiencing transaction declines. We would love to dig deeper into your concern to provide a resolution here. Please feel free to email our team directly for better assistance at Wallet@gusto.com

Horrific customer service. Do NOT sign up for one of their savings accts

Gusto does well with basic payroll functions. Where they fall short is the offering of debit cards and savings accounts. They make it next to impossible to access the funds and if you ever need Customer Service it is a impossible task. They send you the same emails responses or chat responses back over and over again without solving any problems. They also do not offer phone call service so you are fighting constantly with a chat online or emails. It took over five days for them to get me any information on how to fix a fund transfer. I would look elsewhere

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bobbygrig

10 months ago

Response from developer

Hi Bobby - we appreciate you sharing your experience with Gusto. It's disheartening to hear about the challenges you've faced within our platform. Your feedback is important to us. We would like to take a deeper dive into what you have experienced and any concerns that you may have. Please email our team directly at Wallet@gusto.com for a resolution here. We look forward to assisting you.

Title is so confusing

Calling this app Gusto Wallet vs something more intuitive like Gusto Payroll is so confusing and frankly brand-damaging. The wallet feature is an upsell, adjacent business to the core payroll functionality where you have 90%+ of your users. Your 90% use case just wants to mange their payroll etc with cool features, not be upsold to other services. You’re abandoning your core use case to focus on growing the pie. No issue with your expanding your business, brand or use cases but you’re doing it at the expense of your core, and you’re confusing people and eroding your brand. When people think of Gusto they think of payroll, not wallet features. Stick with what you’re good at. It’s too early for you to assume users will make this leap with you.

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Actualpct

a year ago

Response from developer

Hi there, thanks for your feedback! Though the Gusto Wallet app’s primary focus is the Gusto Wallet benefit, we are dedicated to improving and expanding the Gusto Wallet app every day. We’d love to connect with you again and hear more! Please reach out to us at wallet@gusto.com, we’ll look forward to hearing from you!