Got forced to use this & don’t get paid same time weekly, it’s a guessing game :(
Response from developer
Hi! We appreciate your honest feedback here. There could be several factors that could result to the delay of your pay. We would love to dig a bit deeper into this for you. For further assistance, please email Support@gusto.com
Failure to add new debit card
Response from developer
Hi Erika! We regret to learn about the challenges you've faced, and we apologize for any inconvenience caused here. Ensuring a seamless and positive experience during your platform navigation is a priority for us. To address this matter effectively, please contact our team directly at Wallet@gusto.com. By doing so, we can thoroughly investigate the issue and work towards a swift resolution. We appreciate your understanding and eagerly await your response.
Fix your app!
There are plenty of times where the app is non functional like today. The app opens but displays a message saying that it’s “unable to reach Gusto at this time”. This cheap platform constantly has issues making it hard to either access your money, get paid when you expect to, or even use the app! And they do nothing to address these reoccurring problems but force those unfortunate enough to have to use the app, to wait for them to be resolved. The frequency rate of the issues is the worst! Bad app, Bad quality.
Don’t expect to get paid on time
Response from developer
Hello, thanks for taking the time to review and let us know about this problem you are experiencing. When your funds are deposited is determined by several factors, most important being your employer’s deposit speed they have selected as well as if payroll is processed on time. Gusto has no control over those two factors, but we would love to take a look with you at your pay schedule to give you all the information we can on when you should be receiving your payrolls based on the selections your employer has made. As we can not always identify users based on their reviews, please reach out to us directly at support@gusto.com. We look forward to speaking with you!
First review I’ve written since owning an iPhone
The opposite of Gusto is Apathy
For me the app tends to glitch quite frequently, which is frustrating and affects the overall user experience. This needs to be resolved as a priority.
Second not all the features on the desktop seem to be available. For instance, I couldn't find a way to upload expense receipts, which is a critical function for me.
In conclusion I have concerns about the app's data privacy. I'm not entirely sure about the extent of data collection and usage, particularly what kind of cookies it's adding to my phone. Clear information on data handling is essential for
It feels more like a time-waster than a time-saver. I’m forced by a client to use this app for payment, not entirely sure why the decision was made to have us use this, it’s frustrating.
Response from developer
Thank you for your feedback and we're sorry to hear about this experience. We're regularly adding new features and improving performance to make for a better experience. Our user's privacy is a top priority -- customizable settings and info are available under 'security' in the profile section of the app. For more assistance or to share further feedback, please contact support@gusto.com. We are here to help.
Bad UX and poorly tested
Now a new behavior has been rolled out where you are given a pop-up to sign up for their spending account after you enter your hours for the day. It’s extremely annoying, especially if you add your hours for the week all at once. The UX is poorly thought through.
Response from developer
Hi there, thanks for taking the time to leave a review. Your feedback is invaluable, and we are actively investigating this behavior with hopes to improve your Time Tracking experience through the app. We’d love to hear more about this and address any issues you may be encountering. Please reach out to us at support@gusto.com, we’ll hope to hear from you soon!
Poor customer experience management and miscommunications
Response from developer
Hello Pat, thank you for taking the time to review and provide feedback. We understand the frustration caused by the discontinuation of the Instant Cashout feature, and we apologize for the error in the app store images. We appreciate your patience and understanding, as we work to update the app store images to accurately reflect the current features and services. We’re committed to enhancing our customer experience and providing transparent updates about any changes or product features. Please reach out to us at wallet@gusto.com, we would love to hear more about your experience and answer any questions you may have.
Do not use gusto
Response from developer
Hello, thank you for taking the time to give us your review and let us know about your experience. We would love to better understand your frustrations with our team and would also like the opportunity to answer any questions you may have about our fraud process and how we work hard to keep your money safe. As we can not always identify our users based on their reviews, please reach out to us directly at wallet@gusto.com.
5 star app 1 star service
Response from developer
Hi there, thank you very much for taking the time to give us this feedback. We are glad to hear you have enjoyed using the app so far and would love to continue this conversation more directly so that we can take a look at why you are having such a hard time getting a new card sent out. In reference to your comment about the transfers, while instant transfers do have a fee associated, all users have the option to utilize our free ACH transfer method. Please reach out to us directly at wallet@gusto.com so we can help you with the card reorder and anything else you need assistance with!
