Not worth it.
To set this up the app clearly requested the authorization to credit or debit your account. If hacked they will be able to empty my account. If they go belly up they can empty your account. No other app I’ve worked with has requested authorization to debit. Second this apps policy can deposit your money at anytime over the course of the day. Even after business hours. Every like app I’ve worked with the money is available Friday at the start of business. Meaning it is possible for any auto payment to hit prior to your check deposit. Technically if it was too late your money may not be available until Monday. No thanks.
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Response from developer
Hi there, thank you for your feedback. We do require this authorization in order to be able to deposit paychecks into your account should you choose to use the direct deposit method. If you are wishing to receive a check from your employer instead of direct deposits, please reach out to our team at support@gusto.com and we will be happy to set help you set that up!
Great app
I have no complaints about Gusto. Everything works great. They do a great job of easily managing money especially when it come to managing direct deposit accounts. And making savings goals has made it so easy to save up for different things. I’d love to see support for Siri Shortcuts so I can clock in with my voice
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Efficient and easy to use
I would recommend gusto to anyone , based on my own experience using it for the past couple years. I love the ability to create separate savings goal accounts and name them whatever I want! Also being able to split my direct deposit up into multiple accounts based on dollar amount or a percentage, really has helped me start to save and not even feel the pinch, so to speak! Awesome job Gusto ! Loving it in Vermont 😊
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No stars
Switched to this from another payroll system January first. Difficult to use. Does not break down the information I need for other reports. Two step authentication process, completely annoying and unnecessary. Would never recommend this system to anyone unless they enjoy a constant headache. Uninstalled the app. It was useless, didn’t give me the option to edit the punches of my team.
Can’t wait until we dump this for a new system.
Can’t wait until we dump this for a new system.
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The most frustrating app I have ever used
This app is not user friendly and with the help/ support line always being closed, if you have an issue your screwed. Tried calling customer service line multiple times through out the day and the message said they were closed, went to the support page and was run around in circles for hours. I finally solved my own problem with no help from the customer service or support page.
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Horrible customer service
As a bookkeeper, I have happily used Gusto for about 5 years. About 6 months ago the knowledge of their customer support team deteriorated and they seemingly have put in multiple road blocks to solving clients’ problems. I currently have a support ticket that has been open for a full month. I can’t get them to escalate it. All I want is a 10 minute conversation with an expert in their platform. Then this issue could be over. Their rules only allow me to talk to their first tier customer support team.
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Payday friends 👍
Whoever is behind the seen creating the funny characters to let me know I’m getting paid is super fantastic - very personal and uplifting and I look forward to next weeks characters - thank you!
Not at all helpful
I wish the company I work for didn’t switch to this. Honestly not at all helpful. I called them because of fraud being suspected on my account and they didn’t help me at all. Literally was told you provided your card info to this site even though 7 unauthorized purchases were made in your name that’s something you’ll have to handle yourself. I can admit fault. They were not at all helpful not even with giving the merchants number. I’ll stay with my Cashapp and Wells Fargo....even PayPal is way better.
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App/company
I cannot stand this app/company I will be taking my business elsewhere for payroll my paydays have been altered so may times , and I have to tell my employees, y’all shouldn’t toy around with people money , bottom line is people work people get paid. Then one of my workers account was requiring some documents which he provided and they sent him through the ringer, he sent all the required paperwork and still till this day his unable to access his account. Just terrible
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You have no right to be forgotten with GUSTO
I had to use this app for a brief 3 week temp job as required by the employer. After my job was completed I reached out to GUSTO to delete account. GUSTO conflated keeping tax documents as required by law with my request to delete the account. I then asked GUSTO to provide me the information in the user agreement where they state that once you use their service you may never opt out (including unsubscribing from emails). GUSTO didn't have this information available as it isnt part of the user agreement. So basically your personal tax info etc is open to hacking indefinitely is someone knows your email and can figure out your password. I now have to compel them to fulfill my request possibly by legal means. I would have never had used the app had I known this. Additionally their "customer service" is not located in the US so if anything goes wrong with your paycheck good luck rectifying that. I have sent 7 emails and got nothing but canned gibberish responses which only makes me more concerned about my personal banking and tax info. User beware with this "service" as it is not worth the trouble or risk of identity theft.
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Response from developer
Thank you for your feedback here and we’re sorry to hear about your experience - We want to make sure you end up with the right team for this issue. Our policy on customer data is in our Privacy Policy, which aligns with industry standards, but if you have any questions/want to exercise these rights, please reach out to us at privacy@gusto.com and we’ll work with you on this.
