Good app but once you set your payment split there’s no going back.
My company uses this as their way of payroll the app has been good for it and I always get my checks timely however when I first set up they account it asked where I wanted my checks sent i put 500$ to gusto and the remainder to my bank. Now I have tried to update this every week so that it can all go to my bank account and not gusto and for the past 2 months have been unsuccessful able to change it and it is quite irritating at this point. It’s like it’s only willing to send the money to gusto. If this can be fixed and I can just update my split I don’t see why this app can’t have five stars but that’s a huge disservice.
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Response from developer
Hey there! We’re sorry to hear about your experience with the Paycheck Splitter and would love to take a look at the issue. Users can adjust the allocation of funds at any time, which includes to both Gusto and non-Gusto bank accounts. When using the Paycheck splitter, make sure to click save in the top right corner when you’re done -- However you save it will be how the funds are deposited when your employer runs payroll. For further assistance, please reach out to us via wallet@gusto.com and we would be happy to troubleshoot.
Payment comes in after 4pm
Pros: Best customer service.
Cons: I don’t get until after 4pm….it’s so frustrating. There’s an option to get paid 2 days early….but I would prefer to just have my money deposited into my account at midnight. I’ve been on gusto as an employee for 6months now and have been getting hit with interest fees on credit cards bc payments come in after noon.
Very annoying.
Cons: I don’t get until after 4pm….it’s so frustrating. There’s an option to get paid 2 days early….but I would prefer to just have my money deposited into my account at midnight. I’ve been on gusto as an employee for 6months now and have been getting hit with interest fees on credit cards bc payments come in after noon.
Very annoying.
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Gusto Wallet Rocks!!!
I started using Gusto throughout my last Covid Testing Job and let me tell you, I always got paid a week before payday including holidays. They also raise there Payout percentage every time. I’d recommend it to those Gold Diggers that need money on the A$ap.
Never get paid on time
This app I have been getting paid through this app for a couple months now but it has its pros and cons good thing with this app is you can access a lot of things bad news is we never get paid on time and it happens every time like today supposed to be my payday and it is saying your next paycheck is in four days and this happen every time
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Worst customer service ever!!!
Had this app for months and couldn’t get passed the landing page. Had repeatedly emailed support for help. Had to screenshot and email it back four times so they could “forward it to our support team”. Each time I never heard back. (I repeatedly asked for someone to respond and never got a thing)
This app is as useless as their customer service.
I deleted this waste of time.
This app is as useless as their customer service.
I deleted this waste of time.
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Easily the most frustrating part of my work day
Is when I have to clock in and out using Gusto Wallet. My company switched from Tsheets earlier in the year and I lament that change everyday. The app takes forever to load even when wifi signal is strong but working in a shop with steel beams and metal siding wifi signal doesn’t travel that well. I have a wifi booster right beside my station, but even when Im in the same room as the router I often find myself watching that sanctimonious little porker trot in place while I wait for this barebones app to load. Besides that, the app will often not recognize when I clock out which creates payroll issues because every so often I’ll open the app in the morning to find that its kept me logged in from the day before. Lastly, Im not interested in some app-centric bank account or cash card, but there is no way to get rid of the two ad bubbles advertising the card and bank account.
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Response from developer
Hi hdkskansjwnbxbdjfnsm! We’re sorry to hear about your experience with the page loading speed to track your time on the Gusto Wallet app. We’re happy to investigate this issue further and hopefully quickly resolve this for you. I will absolutely make sure that your in app ad feedback is passed along to the appropriate teams so that we can continue to improve our product and services. Please get in touch with us by emailing wallet@gusto.com so we can investigate the issue you are experiencing!
User friendly
The app is very user friendly. But I would prefer to stay logged in rather than continually logging in every time I interact with it. For something that I have to use a minimum of 4x a day, I spend too much time trying to log in. Also geo fence is way off. The geotag place my place of work about 100 yards away from the actual location. So, every time I clock in or out, I have to explain why I am not at an authorized work location.
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Uh oh !
App is overall super accessible and user friendly. However, I was having connectivity issues with the app so I deleted the app and tried to re download it, but it will NOT download. No message or anything. Just will not download. I see there was an update 6 days ago, and that’s about when my issues started to happen. Any ideas? Hellllpppp
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Response from developer
Hi, we are sorry to hear about the issues you are experiencing while attempting to download the app. We are happy to troubleshoot this issue. For further assistance please email us at Wallet@gusto.com
Good feature set, speed could use a boost
Overall happy with the app, but I feel it’s a bit sluggish even on my new phone. I also wish it had widgets or even just options to jump right to the time clock with a long press on the app icon.
App is great, countdown to paycheck not so great…
I love how user friendly the app is, especially the time tracking functions. As a payroll admin, the loading screen with the walking pig and “your next paycheck is in … days” is extremely frustrating when it comes to new hires, who haven’t logged hours for that “next paycheck” status. Very misleading for them, and then we often get an earful or they assume we simply didn’t pay them because the pig said they were getting paid and they didn’t. It would also be nice to have the option to add a photo through the app vs. getting on a computer. Definitely worth a 5 star rating if the pig would stop telling employees when their next paycheck is coming.
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