Used to be an amazing app
This app was great but now I cannot see what’s in my spending account or in my rainy day account. I cannot go in and request time off or anything. Called the company they put me on hold for 30+ minutes when they finally came back they said they were still trying to get ahold of someone and asked me to hold again. I asked them to give me a call back…and still no phone call back! What’s the point of this app if you cannot do anything in it or see anything?
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This app ruins peoples lives
Just looking at the reviews seeing how many other people have had their money effectively trapped in no man’s land by your app. Unacceptable how many times this has happened. This could very easily be solved by requiring banks to be linked before money is moved into a gusto account. It would be so easy to fix. A very simple change in order of operations. People assume that because Gusto already has their Bank info that it will already be linked (why if you already have direct deposit can’t you link to my account) My guess is that your aim to to make it so difficult for people to access their money that they will just give up and forget it.
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Response from developer
Hello hdhfhhdhhdhdh, we appreciate your feedback. You are able to link an external bank account at any time to the Gusto Cash Accounts. We are able to explain the process and work with you directly about the process. Please send your inquiry to wallet@gusto.com and we would be happy to support you through the process.
Love Gusto
My company had been using a competitor for time tracking and Gusto for payroll. We decided to try the time tracking option. We have several “projects” that we need to keep track of daily. It would be awesome if there was a “switch” button instead of having to clock out and back in. Otherwise it’s a great app! GLane00
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Adding hours
Every time I go to add hours, I set the time I clocked in, then I set the time I clocked out. The time I clocked in then changed to the same time I set to clock out. Please fix this, I have to reset the times like 5 times before it does what I tell it to do.
Do not use this app.
My employer sent me a paycheck in October. I didn’t have a bank account yet, so it sent the money to some JPMorgan account. It made this account for me. I can’t access it. I tried logging in through their website but they told me the account number is invalid, AKA doesn’t exist. You’re supposed to be able to transfer funds from one account to the other, but this feature also Does Not Exist. I’ve looked everywhere. Website and app. It’s not a thing. The help guides are a lie. I’m glad my employer had to let me go after my first paycheck now, because that’s $150 I’ll never be able to get back.
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Response from developer
Hi there! We understand the importance of accessing your paychecks and would love to help locate your missing funds. Please reach out to us via wallet@gusto.com so we can look into the situation further. Thank you!
Terrible
Startup time is very slow. I'm ready to clock in and I have to watch a pig walking on a splash screen for 15-30 seconds
When I accidentally forgot to clock out and needed to correct my timesheet the app was fighting me. I would enter the time I needed and it would change it before I could tap save. It took me five minutes and many tries to make a correction that should've taken 30 seconds. I'm a software developer so it was not user error.
When I accidentally forgot to clock out and needed to correct my timesheet the app was fighting me. I would enter the time I needed and it would change it before I could tap save. It took me five minutes and many tries to make a correction that should've taken 30 seconds. I'm a software developer so it was not user error.
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Gets the job done
For the most part, it works. It gets the job done and shows me all the information I need on my paycheck and taxes. I’ve found that manually putting hours is difficult as tends to glitch. You have to scroll to the time you need because when you try to type it in it either sets it to twelve or at the hour. It’s frustrating.
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We have emergency expense(2-3 business days)
Hey gusto, just a novel idea an option to do an instant debit card transfer to your personal bank account because trying to receive your gusto debit card through (expedited mail) had been like waiting on a package shipped from China though fedex. If you can’t add an instant debit card transfer to our personal bank accounts, at least fix your grammar…. You need new terms for “expedited mail” and “emergency transfer”. Expedited means fast. Emergency means there’s got to be some sense of urgency. You fail on both definitions.
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Response from developer
Hi! Thank you so much for providing this feedback. We are really sorry for any inconveniences this has caused. This feedback has been passed along to our internal teams to evaluate further. Please reach out to our team at wallet@gusto.com if you have any further questions or concerns regarding your Gusto debit card or if you ever have any feedback. -The Gusto Wallet Team
Apple Watch Feature
I really wish there was an Apple Watch extention so that I can clock in and out without having to go on my phone. This would be a really beneficial feature to go about routie without any distractions.
Horrible Customer Service
I signed up so that this company can track payments made to the contractor I used. Gusto knew from the beginning that I will use historical payments- yet, nobody thought to inform me for months that no 1099 will be generated at the end, since this did not apply to historical payments. They let me know, by accident and after I started searching for information, 2 days before due date. This is ridiculous. Great idea and kind of easy to operate but need to do a real maintenance of all the accounts, and to set clearer rules.
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