Leave a Review Copper
Bad app after a while.
So, the first complaint that I've contacted customer service for is the bad tracking. I had to contact support to manually pend credits into my account. A few days later, I had to contact support AGAIN to help with pending credits into my account after fininshing another level from a game. Support said that there's no way to put credits into my account manually. Now I know that they have stated that they can only manually put credits into an account ONCE, but, this is unfair as I have spent hours on this game and I don't get anything in return after the first request. I do not recommend this app if you're trying to make money off a game because you'll have to contact customer service for their bad tracking, and overall app.Show less💯🔥🤠
Developer Response
Thanks for the feedback! We have passed it along to our gaming partners. Both us and them are always looking for ways to improve the user experience.BEST APP, HAVE BEEN TRYING MULTIPLE AND THIS IS THE BEST ONE
I was very skeptical so I didn’t put any of my parents card or other info other than my email and phone number. Although I have bought a 10 dollar Visa card and it went through, I am still not going to put anything super personal. I’m happy with this app and have been binge gaming when I am bored and now. lucky me, I get money for it. I saw some reviews saying that it deosn’t help anyone get financial or that it steals info. I can happily say that I have not gotten any extra spam or trash emails. I don’t believe it helps you get “financially smart” but you do get real money. As I said before I bought a 10 dollar Visa card and placed an order on SHEIN to test it out. My payment was successful and I’m happy to know I found an app that gives gift cards. I have an old phone so I can only do the game offers that give low coins but if you have a newer phone then I believe the big game prizes are just as realiable. Other apps I’ve found good are Fetch and Benjamin. I hope this review helps and this app is the best, trust.Show lessSwishywateryummygummt
Stick with brick and mortar
Our family had no issues with this app or company until recently. Late Saturday we received an email that their banking services would be discontinued on Monday. On Sunday my daughters debit card was already disabled. Now the app only opens to the notifications page and we are unable to transfer any money out of her account. The automatic transfer that was supposed to happen, keeps failing (is being cancelled somehow). Communication with the company is pretty much nonexistent, there is no number and no response to emails. I just want to help my child get her money back. Stick with brick and mortar, somewhere where you can actually call someone and talk to them when you need help.Show lessMom of 2 reds
Developer Response
We recently learned that services are ending with our 3rd party banking provider. We made the difficult decision to close all deposit accounts. We want to assure you that we have taken extensive measures to get all customers their funds as quickly as possible. Please reach out about how much was in each account, at support@getcopper.com.Copper teaching children a hard lesson to mistrust banks.
I had no issues with the functionality of the app itself, which performed as expected until a sudden and drastic change was implemented. Late on a Friday night, we received a notification at 10:23 PM that the banking services our children relied on would be terminated by Monday morning. This abrupt decision left us scrambling to manage financial arrangements with insufficient time and clear communication.
The app, which was once a reliable tool for managing finances, has taught my children an unfortunate lesson: to be wary of financial institutions that may restrict access to funds with little to no forewarning. With paychecks scheduled for deposit on Tuesday and a restrictive $500 daily transfer limit, my children are now placed in a financially precarious position without the ability to promptly redirect their incoming funds.
While the app itself functioned well, the recent pivot with minimal notice has significantly eroded my trust. I can no longer recommend an app that may leave its users stranded without access to their finances when most needed. A more responsible approach to significant operational changes is crucial for maintaining user trust andShow lessChucklesrock
Developer Response
We recently learned that services are ending with our 3rd party banking services provider. In light of this we made the difficult decision to close all deposit accounts. This action was taken to ensure the timely return of your funds, which has always been our top priority. We understand that this transition may have come as a surprise and want to assure you that we have taken extensive measures to get all customers their funds as quickly as possible.Used to be great
I’ve had my copper card for about 2 years now and I’ve loved it. It’s been super helpful and the app is easy to navigate. Only problem I’ve ever had just happened recently. They’re getting rid of the debit cards and suggesting you transfer your money into your linked bank account. Basically, everything is shutting down and I’m not sure why. I have to switch to a different service now and I just found out yesterday that I have to do it by tomorrow. Don’t know what I’m gonna do and I’m really disappointed that I have to get rid of my copper account.Show lessSnoball 😀
Developer Response
Hi there! Thank you for your loyal support of Copper! We recently learned that services are ending with our 3rd party banking services provider. In light of this we made the difficult decision to close all deposit accounts as of May 13, 2024. Looking ahead, we’re excited to share a new way Copper will continue to serve your financial wellness. With the understanding that 80% of American households navigate paycheck-to-paycheck, our new Earn product allows you to gain additional income through creds redeemable for gift cards.Bait and Switch
I signed up for copper for my kids to have an actual bank and so I can help them manage their money and then tonight I get a pop up saying they are closing all debit card and deposit accounts and only the earn credits for gift cards side is going to remain open and that they are shutting it all down on MONDAY. No notice whatsoever.
I’m now having to withdraw all money from the kids’ accounts and wait for the electronic deposit to give me their money back so I can find ANOTHER kid friendly bank. I’m so upset because we were grandfathered into the fee free banking app and now we likely will be forced to pay monthly fees once we find a suitable alternative. Shame on you copper for doing this with virtually with a 2 day notice.Show lessBvannorman
Terrible experience!
I downloaded the app, gave all information requested of me including my SSN and copy of my drivers license, address, etc. I then received an error message that my information couldn’t be verified. I spoke to two different customer service reps in their chat feature. The first chat was disconnected and the second representative simply repeated that they couldn’t verify my information and that a supervisor would contact me via email. I received an email a few hours later from the “supervisor” with another generic message stating again that my information couldn’t be verified. I’ve lived at my current address for years and I’ve been banking with the same bank for over 10 years. This app seems like an absolute scam. Very disappointing.Show lessKmohiggins
Developer Response
Thank you for your review. Due to federal banking regulations, identity information must be verified when opening a financial account. The information provided in the application must match official records for the application to be accepted by our banking partner. Abbreviations for city and state will sometimes cause problems with our verification tools, so be sure to spell out your city and state. Please contact us directly if you continue to have problems.New update negatively interfering with app
I love this app, I use it daily for finances and gaining credits but this latest update has made it harder to do so. There are a bunch of issues, For example; credits pending for days, surveys being locked or having no content on them, and card bonuses + some gift card options being removed. I still haven’t received my credits that have been pending for days and haven’t been able to do any sort of surveys nor game offers because no new content is being added to those offer categories. These inconveniences on this update are making it harder to use the app and would love for some of the features to be fixed (preferably surveys and credit pending.)Show lessdeoM99
Developer Response
Hi! We greatly appreciate your detailed feedback, regarding the specific issues you are having with Earn. We are always looking for ways to improve the customer experience and value the information you have provided. We have shared your feedback with both the product team, and our gaming providers.Great app for teens/kids and adults!
As a teen, I must say, this app is absolutely amazing! You get your own debit card in a few weeks, you can scan receipts and earn credits. You can request and transfer money from or to others. To pay, you tap your on/off button twice and put it to the reader. It’s a quick and efficient way for you to pay and save. You can also play games like Monopoly Go and Stacky Dash to earn credits.
I would definitely recommend this app!Show less#Wordscapeslover
Perfect App for Banking
This app is the best, i got my daughter her own Debit Card Yesterday and signed her up 4 days before and it came so quick! She said she earned $16 Dollars in 1 DAY. Other reviews are a lie if their not good, I tried another app and it tried to scam me with sending a message saying I have to put $500 in my daughters account! Ridiculous I said and went to search, this app never asks for any money. Overall you should really download this app and have fun with financial independence for kids. Copper is the best!!Show lessdelala coucues king
