I’ve looked all over but i cant seem to find the answer. Can yoi create your own categories for transactions review?
Developer Response
Hello and thanks for posting your question!
Yes, you can create your own custom categories, see here: https://support.neat.com/neatapp/chart-of-accounts#customize-COA
You can also get answers to any other questions using our Help and Support Center and Neat chat agents here: https://support.neat.com/Has made my book keeping so much more efficient and my customers live the new invoices
Developer Response
Awesome! Thanks for the 5-star rating! Stuck on loading screen after update (iPhone 13 Mini). This has been happening over the last 2 weeks.
Developer Response
We are very sorry for any inconvenience. Our developers have released an update to the mobile app (v.1.0.33) which resolves this issue. The update is now available in the App Store.Since updating the app a few days ago on my iPhone it now won’t open
Developer Response
[UPDATE] Our developers have released an update to the mobile app (v.1.0.33) which resolves this issue. The update is now available on the App Store.
[UPDATE] Thank you for reporting this issue! We have steps to resolve this issue over on our Help Center here: https://support.neat.com/private-articles/neat-status
Our development team is working on a release that will also fix this issue.Can’t open app on iPhone 12 Pro had it for couple years I deleted app rebooted phone reinstalled app now it won’t open up
Developer Response
[UPDATE] Our developers have released an update to the mobile app (v.1.0.33) which resolves this issue.
The update is now available on the App Store.
[UPDATE] Thank you for reporting this issue! We have steps to resolve this issue over on our Help Center here: https://support.neat.com/private-articles/neat-status
Our development team is working on a release that will also fix this issue.I started using the Neat Files service in 2018. At that time, the annual subscription price was $59.99. With tax, I was charged $97.73 for my 2019 renewal, and it was $130.31 in 2020. Then I get a notice in Nov 2021 that the price was going up to $200, or $215.82 with tax. That’s a 68% increase in one year, and the price has more than tripled in 3 years. I understand that price increases happen, but this seems excessive. I use this service for personal reasons only to keep track of receipts. It seems like Neat is investing more in the business side and has forgotten about the customers who use this service for personal reasons. I’m investigating other options.
It was a great start to bring back the manual capture so all receipts could be photographed regardless of lighting conditions. Second thing to bring back is the “Send to Neat” function for electronic attachments and severely punish whomever took that away in the first place…And as a Final request give us back the ability to create and add all of our own categories and to completely delete all of the standard categories that you have included so the software can learn our individual accounting codes etc…
Developer Response
Thank you again for submitting your feedback! You asked and we listened, manual capture is now back in the mobile app! When launching the application, you can simply toggle between turning Auto capture on and off. Now all of your documents will be in your Neat account exactly as you want.Don’t update to iOS 15 this app will freeze when you try to save a receipt or document to a specific folder!! Please fix this … This is still an issue I’ve uninstalled a reinstalled. This a code base issue it’s happening on two device.. only for IOS work on iOS 14 and android
So many things have changed when I first started using NEAT. I bought an original invoice/receipt scanner. Then the app came out. It wasn’t great, but it was doable. Took forever, but was better than waiting to get home and use the scanner w the desktop.
Now there’s an update, and things are quicker, but I’m so tired of capturing a photo, go to unfiled folder to edit, move receipt to a folder, then it locks up. I literally have to get get out of the app, reopen it, go back to the unfiled folder to go to the next receipt. This is ridiculous. Instead of going smoothly and quickly, it takes just as much time as before.
I really hope this can be updated to make this easier.
Developer Response
Thank you for submitting feedback. We do apologize for any inconvenience while using the mobile application but our developers are constantly working to help streamline the process of using Neat through our web application. If you need any assistance while using the web application, please reach out to our customer support team.On the iphone 13 after taking a photo and selecting where to place receipt the program freezes
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