Leave a Review Renogy DC Home
Terrible App
Please Renogy, make it open source so somebody can built an app that works. It was bad before but now with the latest update it won’t open at all. I need a working app. I have 2x 40amp rover controlers and 2x 200AH bt batteries. With the App not working it could be a very serious potential saftey issue.Show lessSnoopy Mars
Developer Response
We're sorry to hear that you're experiencing difficulties with our app. In version 1.8.21, a technical issue prevented our app from working properly on iPhone including iOS13 and its predecessors, but we've fixed this issue in 1.8.22. We apologize for any inconvenience this may cause, and thank you for your support.No load switch
Not sure if this is due to the latest iOS 16.4.1 (a) security response update or just another flaw with the DC Home app. Input, battery, and output (load) are all connected to the 10A controller and work fine MANUALLY. But within the DC Home app there is no button to turn on/off the load. Furthermore the statistics shown on the charging status screen and system history screen are not accurate. I don’t think any of the statistics have ever been accurate. For example the app would display the charge controller temperature at 82°F on a cold rainy day in the mid-fifties Fahrenheit. The controller was idle and with little sunlight. Not sure where these numbers come from. The entire app needs a UI/UX overhaul and a new developer team. Very frustrating.Show lessZala5
Developer Response
We're sorry to hear that you're experiencing difficulties with our app. The Wanderer 10A PWM Charge Controller needs to be set correctly when Load mode is Manual, we've reworked it and fixed the issue in version 1.8.23 and now you can turn on/off the load correctly, thank you for your support.Junk
Pay a fortune for the charge controllers for charging in serial, add the Bluetooth cost as well and then the app is a joke. Every time I open the app it keeps showing system error twice even when technically it’s up and running and the fact that yesterday my battery showed as been 93% remaining yet this morning. It’s 100% remaining and there is no daylight so unless the moon was so bright it charged up my battery something is wrong there as wellShow lessfantom from UK
App is ok, no longer pairs with Renogy one m1
IDK if it’s the last security update (ios16.4.1a) or what but, after using Renogy one m1 for a week it was not updating, so I unpaired it and now it will not pair with this app…I’ve tried everything, even a reset on the m1, it will not pair.
I’ve tried to find, in community tab, any kind of talk about this, my searches come up with nothing, basically this app is useless for any kind of support.
The app gets 3 stars, and I’m being generous, when it worked with M1 it was ok, but, could be a lot more.Show lessBenji8888
Frustrating
Absolute rubbish. Have to log in to use but app just refuses to do anything but provide a picture of a tent in snow covered mountains. Have spent 3 frustrating hours reloading on different devices with same result. Why is it so difficult? All it needs is Bluetooth connection. Amps from the sun is not private why the log in?Show lesswet foot
Developer Response
We're sorry to hear that you're experiencing difficulties with our app. Please accept our apologies for any frustration this may have caused you. Regarding the login requirement, we take the privacy and security of our users very seriously. The login is necessary to ensure that your data is protected and can only be accessed by authorized individuals. We would like to assist you in resolving the issue you are facing with the app. Could you please provide us with more details about the error message you are seeing at digital_service@renogy.com? Additionally, please let us know the make and model of the device you are using, as well as the version of the app installed. This will help us to investigate the issue further and provide you with a solution.Thank you for bringing this to our attention, and we hope to resolve this issue with you as soon as possible.Unable to login
App opens and then becomes invisible login screen never appears
Was working fine until I logged out
Recent changes broke the appZinilin
Developer Response
We apologize for the inconvenience you are experiencing with our app. We suggest that you try to reinstall the app and check if the problem persists. If you still encounter difficulties, please send an email to digital_service@renogy.com and provide us with the following information: Your email address associated with the account The type of device you are using (make and model) The operating system version of your device The version of the Renogy app you are currently using With this information, our technical support team will investigate and provide a solution as soon as possible. Thank you for your cooperation and patienceApple watch support
It would be a good feature to add support for apple watch and low battery alerts . I use this app as I have a caravan with a renogy charger .We mostly use the caravan off grid so a low battery alert would be useful.BillyBob54321
App
Terrible app, updated and now can’t view battery percentage. Deleted downloaded again now can’t log in, can’t reset password or anything. Don’t know what’s going on but not being able to view battery percentage isn’t helpful they where £2k for 2 batteries and I can’t check the charge on them. Everything else in my system is Victron and works perfectly.Show lessunhappy mavic owner
Developer Response
We apologize for any inconvenience this may have caused you. We would like to inform you that our team have resolved the issue with the battery percentage not being displayed in the app. Regarding your inability to log in and reset your password, could you please provide us at digital_service@renogy.com.with your account information? Our team will work with you to resolve the issue as soon as possible.Basic but now faulty
March 2023 - they seemed to have removed the BT2 and DCC50S from the compatibility list so it doesn’t actually connect anymore even though it shows it. Support is pathetic and just fob you off with “well forward to out technical” which never does. Currently have a BT2 Module and DCC50s with zero change to monitor it.Show lessSquare-Egg
Developer Response
We apologize for any inconvenience you have experienced with our app. We would like to investigate this further and assist you in resolving this issue. Could you please contact our customer support team at digital_service@renogy.com and provide us with more information about your specific system setup and device details? Our team will work with you to ensure that your BT2 and DCC50S devices are compatible and properly connected to the app. We appreciate your patience and understanding as we work to improve our app's compatibility and features.Problem with user battery settings
The software is ok, however, I have recently seen a problem.
I use my own 3S lipo battery packs and use the user battery settings as there is no standard battery setting for 3S packs.
The problem is that you set the correct user settings for the battery in the software and press save, the software gives you a notification to say the settings are set. If you then go out of the battery menu and then back into the battery settings they are all reset back I.e they are not being saved.
The MPPT charger is therefore constantly trying to overcharge my battery packs, fortunately the BMS prevents this but it is not ideal.
If you go into the battery settings directly from the charge controller they are different to the app settings! It’s a bit of a mess and I can’t seem to sort it out.Show lessTechyMC
Developer Response
Thanks for your feedback. We apologize for the inconvenience you've experienced with our app. We're working on improving the user battery settings for 3S packs. For the issue with battery settings not being saved, please contact our customer support team at digital_service@renogy.com with more information about your system setup and device details so we can resolve the issue. If you have any other feedback, please don't hesitate to contact us.
