Love it
Response from developer
Hi there, we are so happy to hear that you've found success in the Calibrate program and the Calibrate app. We appreciate you taking the time to share your positive experience
The App has been wonderful for tracking goals
Response from developer
Hi Juli, we are so happy to hear that you’re enjoying the Calibrate app. We appreciate you taking the time to share your positive experience
Very unhealthy
Response from developer
Hi there. We apologize that you didn't have the best experience at Calibrate. We value your feedback as it is crucial to continuing to improve our program. If you have additional feedback, please message us via the Support Center.
Looks like Calibrate paid to have their bad ratings erased
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve had a disappointing experience. This is not the experience we seek to provide for our members. The goal for our members to sustain their weight loss even after medication is stopped. Medication is just one part of Calibrate’s program—think of it like training wheels on a bike. They’re there to help move you forward and build momentum as you learn to pedal—or in your case, as you learn how to incorporate new, healthy habits into your daily life. We’re also sorry that you have had a frustrating experience with the app. In addition to our recent app updates, our team is also working hard to improve our internal processes to help support our members as best as possible. Our App Status Page is a great resource for information on bugs, status updates on fixes, and general tips. You should have received a link via email. We recognize this is a big change and we thank you for reporting issues and helping us make improvements. For additional feedback, please email appfeedback@joincalibrate.com.
Scam!
Response from developer
Hi there, we are incredibly sorry that you’ve had a disappointing experience with customer support. We are working hard to make improvements, but we realize we missed the mark on delivering the experience you deserve.
Amazing
Response from developer
Hi Caitlin, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.
Their refund policy is misleading
The app itself has bugs (not showing messages or allowing Zoom calls), and the company is not being transparent in their refund language. Customer service only responds quickly us you request a refund.
The website and policy state that you can’t get a refund except in a few situations. One of those is if you sign up for the Metabolic Reset and if Calibrate is “unable to help you secure initial access to a GLP-1 medication for a copay of $25/month or less (after any deductible is met) within 90 days of your initial doctor appointment, you may request a refund for the amount you paid less a $250 fee to cover your initial doctor’s appointment.” So I signed up for a second year of Metabolic Reset. When they weren’t able to get me less than $1000/month, I asked for a refund and was told I’m not eligible because I’m in a “Masters” Metabolic Reset program, and all Masters programs are non-refundable, even though the Metabolic Reset Repeat is a Metabolic Reset program (which, according to their policy, is refundable in this circumstance).
I thought I read the fine print and understood the refund criteria (that’s why I chose and paid extra for the Metabolic Reset program again), but they’re telling me that I’m wrong and that since their policy is transparent, they’re being “firm” with me.
Also, they say that they’re delayed in responding to support messages. I can confirm that it took days to get responses about anything from scheduling to insurance to medication. However, when I asked for a refund, suddenly, I got responses in hours if not minutes.
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear that you have had a frustrating experience with the user interface. In addition to our recent app updates, our team is also working hard to improve our internal processes to help support our members as best as possible. Our App Status Page is a great resource for information on bugs, status updates on fixes, and general tips. You should have received a link via email. We recognize this is a big change and we thank you for reporting issues and helping us make improvements. For additional feedback, please email appfeedback@joincalibrate.com.
The worst program ever
Response from developer
Thank you for taking the time to share your feedback. We're sorry that you're experiencing customer support and app issues. For information on current response times and how to get in touch with a Calibrate team member, please check out our Calibrate Member Support landing page [https://www.joincalibrate.com/lp/mx-status]. If you have any additional feedback, please message us in the Support Center via the app. Warmly, Team Calibrate
Calibrate for the win
Response from developer
Hi ashleyray3993, we are so happy to hear that you've found success in the Calibrate program and are enjoying your coaching sessions, your doctor visits, and the Calibrate app. We appreciate you taking the time to share your positive experience.
You won’t regret it
Response from developer
Hi tadvanaN, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.
