Calibrate User Reviews

Calibrate - Metabolic Health

Calibrate Health, Inc.

Health & Fitness

Top reviews

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Nothing fancy but app works without glitches.

MonkeySee8

9 months ago

Response from developer

Hi MonkeySee8, we are so happy to hear that you’re enjoying the Calibrate app. We appreciate you taking the time to share your positive experience.

Excellent app and vary responsive company

I have enjoyed working the physicians and coaches of calibrate. They have been vary responsive. I have had to switch medication several times as well as get prior authorizations from my insurance company. They have navigated the complexity of this seamlessly. Overall, very pleased with my experience

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newbegginnings

9 months ago

Response from developer

Hi newbegginnings, we are so happy to hear you’re having a positive experience with our program and finding support from our Medical and Coaching teams. Thank you for taking the time to provide feedback.

Loving the new app

This app has made managing my time in Calibrate so easy and I’m enjoying the program so much.

CalibrateLover

9 months ago

Response from developer

Hi CalibrateLover, we are so happy to hear that you’re enjoying the Calibrate app. We appreciate you taking the time to share your positive experience.

App rating

I feel like this app is “old looking.” It should be more apparent on how to get to the message sending/reading functionality. When trying to fill out my daily red foods, sleep, etc. I am unable to do more than 1 day at a time easily. The app could definitely be more modern and user friendly.

Jmpo8

9 months ago

Response from developer

Hi there. Thank you for taking the time to share your feedback. We're sorry to hear that you didn't have the best experience with the current app functionality. We're committed to continuously improving the app and your feedback will help our team refine features like this one moving forward. For help troubleshooting, please message our Support Team via the app. Thank you for being in it together with us.

Horrible scam

What a vile company

gmcc12

9 months ago

Response from developer

Hi there. Thank you for taking the time to share your feedback. We're sorry to hear that you're dissatisfied with the program. For additional feedback, please message our Support Team via the app. Warmly, Team Calibrate

Not worth it - worst customer support

Two times has my Rx not been filled (a responsibility that is owned by Calibrate) and their Customer Support team is unreachable. Had to reach out to multiple employees via LinkedIn to get a response, causing me to lose a month of my Rx. Once they assured it wouldn’t happen again, guess what situation I’m in today? Insane wait times and I get an email saying to check the app for my support response but, oh wait, “failure to load” response message. Guess I’ll be going another month with out my Rx - something I’m paying Calibrate to write - and who knows when I’ll be able to actually talk to someone in a proper timeframe. I feel SO bad for the CX team because this is a leadership problem, not the agents problem. They need to really reasses their communications, staffing, and tech improvements and get organized to ensure their paying customers aren’t in these situations in the first place.

Run, don’t walk, away from this as a resolution to your Rx needs.

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MM<3

a year ago

Still waiting…

I’ve complained about this a lot, and welp. It’s still not fixed. The OG app worked. The new one has NEVER worked. Connections between Apple health and the app remain broken. To view support messages I still have to uninstall and reinstall the app. (Support reached out about the latter and gave me several ways to force it to work without uninstalling that well… didn’t work.) I hate everything about the not-so-new app. Can we not go back to the old one? I feel like I’m not getting my money’s worth by having difficulty connecting my activity, seeing support messages, seeing my classes, tracking my food, connecting with coaches, I can’t get access to medications or anything, idk why I’ve paid so much for something that isn’t working well enough for me to check in daily like I did with the old app. I have wasted so much money on this company.

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J_J331745

a year ago

Response from developer

Thank you for taking the time to share your feedback. We're sorry you've had a frustrating start to your Masters program and with the app. This is not the experience we seek to provide for our members. Our team is working hard to improve our internal processes to help support our members as best as possible. We’re aware that some members are experiencing issues syncing their health data with our app and we are investigating this further. Our App Status Page is a great resource for information on bugs, status updates on fixes, and general tips. You should have received a link via email. We recognize this is a big change and we thank you for reporting issues and helping us make improvements. For additional feedback, please email appfeedback@joincalibrate.com.

App is easy to navigate

The Calibrate app is easy to navigate. As far as tracking your weight, red foods and energy, it takes seconds. I know that my coach appreciates me taking the time so she can help me reach my goals. Plus the fact that I can go back and track these things (including my goal) if I forget.
The curriculum is unlocked every two weeks so I don’t feel overwhelmed by seeing all of it at once.
My coaching sessions show up in the appointment tab so I always know what’s coming next. The reminders 24 hours and 90 minutes have all the information I need; including the Zoom link.
Everything is right at my fingertips!

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Dibaies

a year ago

Zero Stars!

Edit: If you can respond here in a few hours to a negative review, why does it take weeks for a paying customer. Your priorities are backwards. Help the paying customer and you will have less negative reviews.

My experience so far. I signed up because of a personal recommendation from before the app. That was the only part that has been simple, and expected. It’s been downhill from there. Signed up for the welcome event. Technical issues. No sound. In a text chat I was told a link to a recording would be sent out. It never was. Okay, you let that go. They ask about labs, I provided what I had completed over the last 6 months, and was informed I needed one more thing. Fine, went and had that done. Radio silence. A MONTH LATER they say I need more labs. A MONTH LATER they send the order. Over a month after all labs are complete, still nothing. Ask for a refund, magical communication saying no refund. Do not trust a company that you cannot communicate with when it comes to your health. I’m leaning towards legal action since none of the services paid for in full have been provided.

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Mr. Jim

a year ago

Response from developer

We sincerely apologize for the troubles you've had with the app and our customer experience. We understand that delays in receiving updates and communications have been frustrating. This isn't the experience we seek to provide our members, and we apologize. We're working hard to quickly implement improvements to our internal systems and our app. We appreciate your patience as we are working to resolve inquiries as soon as possible.

Disconnect between Health Information Tech and Medical Care?

I am hopeful that this app does NOT represent the information that the Calibrate clinicians review to provide medical support for this program. Here is why I say this - the app no longer includes Lab results - there is a place for lab results, but they are missing. The app does not include all the trended data from the scale - in my case, it includes only the last month of data. All other indicators such as waist measurements are gone from the app. Supposedly, Medical Check-ins come through the app. Have only received one message in 6 months. And that was just a few days before Calibrate stopped my Ozempic prescription - cold turkey. Learned they were stopping the prescriptions from PillPack. Medical team from Calibrate sends a msg through the app saying congrats, your BMI is just below 25, that’s why you no longer need to take Ozempic - a “cold turkey stop”. What about all the other indicators such as labs - glucose, A1C, waist msmts, etc. etc……am afraid that data may have disappeared from the clinicians view - it has disappeared from my view. Health information technology is really important to clinical care…without clinical data, and in the absence of physically seeing a patient, how do the clinicians actually be effective? Data is important…isn’t it? I hope your clinicians have access to all my data, as I don’t have access to it in this app anymore…..

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