Almost every time this app updates, I have to re-pair my brush to it. I am not talking about getting a new smart motor or a new phone. I got the smart motor as soon as I saw them on the quip store because YAY and THATS SO AWESOME!! And when the brush stays paired, it is really awesome! But I feel like sometimes I am missing out on points for brushing and the rewards store because the app updates or the iOS updates and it forgets my brush ☹️ without this problem this app and quip are definitely 5 stars, I would just like to see this issue resolved please. Maybe there is some way the brush can be saved into my phones Bluetooth devices? My phone always remembers my devices through updates and everything. So yeah I definitely recommend both the app and the smart motor, I just would also like to stop having to pair my brush with it lol.
Developer Response
Thank you for your useful feedback! We'll be sure to forward this feedback as we're always looking to improve. If you have any questions, please feel free to email us at reviews@getquip.com.every time i check the app, it gives me the loading sign forever until i kill the app & it’s fine after that. every time. also i think the top:bottom timer needs to be recalibrated to allow for extra time on bottom for tongue? the next two are petty & personal but if there could be an actual streak counter that does reset after 7 days—i understand it’s to collect the 80 points, which is great keep that, but if there can be an overall streak tracker to see how many actual days in a row you've brushed twice that would just be satisfying☺️ & with that is more than 5 achievements because then what—i reach 100 brushes monday & i have nothing to look forward to after that! haha
I previously rated one star due to a technical issue but it has been rectified.
I think this is a good brush and I like the point accumulation giving things to work towards. I do wish it was a bit more powerful, so that is why I’ve rated 4 stars. On the whole, it is sleek, efficient, and travels well.
I also wish there was a way to extend the brush timer to three minutes instead of two.
I’ve been unable to log into my account via the app since Aug 18 (15 days ago). On Aug 22 I was told there is a known issue they are seeing across users. They were investigating. On Aug 30 I was informed that their tech team was working on an update to release that should fix this issue. Here it is Sept 2 and it still hasn’t been resolved (still pending app update).
I saw the developer update and wanted to let you know I did open a ticket on August 16. Last communication was on august 31 with Megan snd it has been radio silence since. Problem still exists.
I’ve been quipping for years with the original non-smart motor toothbrush and decided to upgrade to the smart motor and get rewards for brushing. The app/ reward system successfully keeps me from putting off brushing because I’m too tired, and keeps me motivated to never skip it. It’s only been a few days so far but I think it will last. The only downside is you DO have to open the app and keep it open while brushing. A couple times I started brushing before opening the app and it took a few minutes after I was done to register the brush. I was afraid it wouldn’t register at all. So you have to be vigilant about opening the app and let it sync first to be sure get the points every time. I also wish there was a way to remove the fake “brushes” - if you turn it on accidentally after your actual brush it shows up as like a 7 second additional brush and there’s no way to delete it. Not a big deal, but would be a nice touch so you can only see your actual brushes. Overall a great concept/ app!
Developer Response
Thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide a better experience.
If you have just a plain electric brush and not the Bluetooth smart brush, the app is really irritating. You have to manually log your brushes, which would be fine except it doesn’t allow you to go back and add in brushes if you forgot to log one, so it’s way too easy to lose the brushing streak, which makes you lose out on extra points. The points are few and far between, so don’t count on getting the rewards. The only thing I like about this app is that it helps me to remember brushing twice a day.
My smart toothbrush it’s not syncing with the app there is not a refresh or sync button in the home page, I used to have the regular quip toothbrush and since I discovered the app wanted to log in my sessions sometimes forgetting about them and that’s when after reading about the new smart toothbrush and that the app won’t required to be open and only to make sure that the phone and app to be closer to each other (10ft-mind you I have it not even 1ft close to each other) I cave in, what a horrible experience it doesn’t work, I have deleted the app refresh/soft rest my phone, reset app cache, turn off and on loading the app again allowing Bluetooth access, turning Bluetooth on and off, nothing works, I wish the reviews where more honest I wouldn’t expend the money for a non working service
Developer Response
Sorry about this issue. Please contact us at reviews@getquip.com and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.I don’t ever really write reviews, only when I feel it is most deserved. Quip has blown me away with how great they are as a company. The customer service is super quick and understanding and very generous and helpful. I have been a residual customer for a couple years now, only had about 2 issues in that span and they went above and beyond for me both times. I just discovered the app recently and was mind blown yet again. Rewards just for doing what I already do daily? Amazing! And not going to lie, I struggle to brush twice daily. But in the app, you get bonus points for brushing twice. This app is Incentivizing me to implement a healthier lifestyle. Absolutely Genius.i love this company. I couldn’t be happier with quip, my products, the service, and the app! Super happy customer 🥰 I am so happy with quip, I think I’m going to buy the floss and mouthwash too. Keep up the great work quip!!!
Developer Response
Thank you so much for taking the time to share your experience with us! We are so happy to hear about your great experience. Happy brushing!Well since my actual review was deleted by Apple, here’s a suggestion. Allow the motor to keep working and tracking past 2 minutes alerting every 30 seconds. I have a metal bar behind my teeth and it can really use extra time to brush it from all different directions, and it would be nice to see that time reflected in the app. Secondly, why not half fill in days that only had one brushing session?
Since my review was removed with no explanation I guess you’ll just have to guess as why I only gave two stars. For instance, try copying dentist data from safari. Its nearly impossible. Or syncing data using only your Apple Watch (why would I want my phone in the bathroom?). Sorry I can’t go into details, I’d love to give constructive criticism but I guess Apple isn’t happy with that. No wonder low star reviews are so uncommon.
Developer Response
We are so sorry to hear about your experience but we do appreciate your feedback. If you have any questions or further feedback, please feel free to reach out to us at reviews@getquip.com. Set up for the smart brush is an absolute nightmare. It took multiple emails to finally create an account. And no, there was not an account using any of those emails. After almost 45 minutes and numerous password resets, we finally created an account… but then we got to the horrific pairing process. Spent almost another 35 minutes troubleshooting and refreshing, then asking the support team for help. That was over an hour ago and still no response. I’m pretty tech savvy, I mean, I’ve got over 60 smart home products, dozens of automations, and voice activated tech throughout my home. So it stands to reason that I should be able to setup a freaking toothbrush. There’s absolutely nothing “smart” about this device. It’s going back to Target, and getting replaced by a Sonicare. Honestly though, even a $2 brush would be better than this nonsense along with the useless customer service. Also, talked to my dentist and received numerous opinions after sharing my experience. Several of the dentist’s and technicians all think quip is a gimmick and a joke. Stay away from this garbage.
Developer Response
Thank you for your feedback. We're always looking to improve our customer experience with us so we'll be sure to share your feedback with the appropriate team. If you are still having trouble with our app, please feel free to email us at reviews@getquip.com and we'd be happy to help further.
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