As someone who’s embarrassingly not good a keeping up with brushing and flossing their teeth, let me tell you the Quip line of products is amazing. I really like that the smart brush tracks how you actually brush your teeth. I’ve also been looking for a reusable floss pick for so long! I definitely recommend all/any of their products. Also, not having to go to the store for refills on toothpaste/mouthwash is a bonus. Plus their toothpaste/mouthwash is vegan friendly which is awesome!
I got the smart brush about a year ago, however it doesn’t pair when using Bluetooth. The package clearly said “smart brush” and inside had the instructions on how to pair the brush along with other things. I saw that other reviewers here using the smart brush also had the same trouble so maybe it was an app issue because I couldn’t access the actual app without pairing the brush first. I decided to wait on it for months to see if the people behind quip would update the app and fix the bugs. It seems like they did and people are suddenly seeing the brush finally being paired. However, I’m still not able to pair my brush. Now I’m just thinking my brush’s Bluetooth doesn’t function or that my package contained an electric brush instead of the smart brush like I purchased. Either way, I tried to make it work but it’s clearly not worth it.
Developer Response
We are so sorry to hear about your experience. Please email us at reviews@getquip.com and we'd be happy to help further.I love Quip so far and have had one of my refills already. However, the app is quite buggy. My “calculating points” spins forever and never gives me a score. Sometimes, despite brushing for two minutes per session and twice a day, the app breaks my “brush streaks” for no discernible reasons. When contacting support, it goes into my email app instead of sending from the app, so unless I remember to send from my email used to set up quip, support refuses to help me until I resend from the right account. That is silly. I should be able to identify from any number of ways beside that.
Maybe my subject is not right as they have non existent customer service. They will charge your credit card for products never sent and when you reach out to them after the 14!!!!! Business days they want you to wait before contacting them you will get a form letter back that does nothing to address your complaints. There is no person to talk to so you simply must use your card company as a go between to get things cancelled. It’s a good idea. They just forget to provide the product after they charge you.
In the first few months, my brush was working just fine. But recently I have been having issues with the brush staying on for the full 2 minutes. I thought this was the way of the brush telling me to change the battery, but I still have the same issue. I just continue to press the button until the brush makes it to two minutes. So not only is it annoying when I’m trying to get the brushing done, but it messes with my rewards on the app.
Never had this issue with my basic motor. So if you’re consistent in your brushing habits don’t bother upgrading to the smart motor.
An app that is about tracking toothbrushing habits and yet there is no way to set reminders or notifications to brush ur teeth. I find that so weird. I so often forget in the morning because I get caught up with starting the day running breakfast work etc. Reminder notifications that are different to my calendar would be super helpful! Can’t be that hard surely….
I understand the idea behind a Bluetooth motor that syncs to an app so you can track how often/well you brush. However, even after many updates, it still takes several MINUTES to sync the app, every time I open it. I used to check daily but this waiting to sync became so annoying that I now check only about once a month.
The “incentives” to brush for the full 2min, twice a day are absurd. Let’s put it this way, the Quip incentives don’t even come close to incentivizing me to wait for the app to sync more often than once a month so — naturally, they’re doing nothing at all to incentivize me actually brushing as I should. I do that on my own.
The upsale to the Bluetooth motor and app are not worth it.
Firstly, I'll start off by saying I love the product line quip has to offer. I recently purchased the all black metal quip smart-brush. It feels nice to use, and their watermelon toothpaste is great for anyone looking for something a little less harsh than the standard mint. The only thing preventing me from giving the app five stars is the app usage itself. It tracks most of the data fine, but will sometimes not track intensity at all, despite how "intense" I brush my teeth.
I’ve been a quip user for well over a year now and absolutely love the brush and the automatic refills. I figured that I may as well upgrade and get the smart motor technology and earn some rewards while brushing because, well, who doesn’t love simple rewards!
Unfortunately, in the 6 months that I have had this new app and motor, I have struggled getting them to sync. The first week or so, there were no problems and everything seemed great. Now, I can no longer get them to sync. I have tried “hard closing” the app and reopening it, manually syncing it, and dragging down on the Home Screen. To no avail. This is incredibly frustrating and has me regretting the decision to “upgrade” the brush.
I have also noticed that the battery does not last with this new smart motor. I am paying for the automatic refills, which include the battery, and have noticed that the battery is dying about 2 weeks before the refill is due to ship. I understand that a smart motor trying to sync will eat up the battery life, but my brush isn’t even syncing anymore.
The only reason I gave 2 stars is because I love the brush, the review is for the smart motor and app. This review was posted about a week after my last refill arrived.
Developer Response
We're sorry to hear you're having some trouble syncing your brush! Please email our team at reviews@getquip.com so we can troubleshoot this and help further.Toothbrush won’t pair and I bought to see if the app could help me track my habits. I have a tendency to bite my toothbrush while brushing my teeth so dentist recommended I get an electric toothbrush to see if the vibrations distract me from biting. But won’t pair so I can’t keep track and see if the advantage of the vibration…. No one tells you, you need to turn location on for it pair up. But on iPhone doesn’t even show in location settings. Says in the Bluetooth section of the location of privacy but doesn’t on the syncing of Bluetooth nor even show I have a toothbrush on the app itself. So returning immediately, how disappointing
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